Reviews (86)
What an amazing experience with this company after dealing with so many other I have to say Eric walker is very good at what he does . Highly amazed
Quick to answer on the phone, several other companies i tried before went to voicemail at 4pm. Came within 2 hours for an emergency leak, AC unit drain was clogged and leaking into my home. Repair tech was super friendly and professional! Stayed late until the job was done. Fair pricing.
Miguel from "First Response" did a great job. He arrived timely and did all he had to do to make sure our AC is working again properly. Not sure about the pricing, though. $464.00 to install and test a new thermostat seems a bit pricy and I hope they don't adjust prices up first before giving you a 20% discount for having a service contract with them.
First Response is all about what their name says!! They always respond quickly and with friendly professionalism! Living in Florida it's always a panic when your A/C malfunctions, but First Response is always there to meet you cooling needs! Thank you so much for being an honest, affordable and always accessible business!
AC went out. Called at 530 on a Saturday night. They fit me in that night and took care of the problem which included replacing a part.
Great services, follow up closely, Marc the technician is pleasant and knowledgeable answered my questions and concerns, check everything to make sure the central air system is functional. I definitely would recommend use First Response and I will continue to use their services in the future.
This company did an amazing job. We replaced all of the duct work and vents in our 40 year old house. This was a huge job. The workmen Osman and Yuniel were so professional and polite. They answered all of our questions and were so knowledgeable. When they were all done they cleaned every thing up immaculately. I would strongly recommend this company. They will do a great job!
When our AC went out on Saturday late afternoon we were pretty sure we would be staying at my parent's for the night. I found First Response / Hopkin's AC through my own google search and only HOPED the reviews were based in reality! Turns out First Response is everything and more that got them the great reviews in the first place!! They scheduled us for a 7p-10p window and actually Chad (owner) called us to let us know their tech Ralph was available sooner and would be out in under an hour....(turned out to be 45 minutes!! Yes!! Really!!!) Ralph diagnosed the issue and a couple of items we were not aware of from our original brand new AC install just a few months prior from another company. He was able to get the ac going to hold off until the full repair could happen while the parts were ordered. I was most impressed by the level of communication and responsiveness from everyone involved. We had a significant amount of work to be done and we were kept informed by Rich from beginning to end. Rich scheduled his service team (Osmon and another team member) for between 8am-10am - They showed up just before 8am!! The service guys were efficient, extremely knowledgeable - addressed the issues - And actually left it cleaner than they found it. We are beyond appreciative of the fast response - and even more appreciative that it was addressed correctly and with Truly Exceptional customer service.
The technician, Ralph Labianco, conducted an extensive evaluation and accurately diagnosed the issue. He was highly knowledgeable and professional.
Miguel was the technician that came out. He was very knowledgeable and kept me informed every step of the way. Great guy. I even signed the contract for future assistance!
Ralph was great. He was on time, helpful, and Fast. A++++++++ Service
So happy to have found this company! My air conditioning stopped working last week. *Sigh* Luckily, the company sent Ralph who was beyond outstanding. He quickly diagnosed two problems. He could fix one on the spot, but he needed to order a part for the other problem. BUT, he was able to re-wire something so my air conditioner was operational while waiting for the part. *Phew!* He was skilled, honest and excellent at his job.
Tech couldn’t of been nicer analyzed the problem saw he didn’t have the part and rushed to the part store before it closed and came back with the part and installed it all so I’d have Airconditioning that evening You can’t beat that service. I would recommend them to everyone.
Miguel and the guys at First Response are great. Very knowledgeable and thorough. I would recommend using them for ac replacement or repair.
I am so appreciative of the service from First Response AC. Miguel is terrific, as he evaluated and then solved the problem I was having with my air conditioner. He Knew how to fix it and did the work so efficiently and in a timely manner! Thank you to Miguel, gracious Mia in the office, and First Response AC!! I know who to call for any AC problems! ⭐️⭐️⭐️⭐️⭐️ It’s no wonder every customer rates you 5 stars! You all are Great!!!
Ralph is a true expert. Very knowledgeable and super helpful. We had a system freeze up and he came over quickly. He was able to addressed the entire issue and is replacing the system hopefully tomorrow. Highly recommend!
This is the most professional and responsive service I have ever used in South Florida. I have only been using this company less than a year and have had 3 service calls with the last one being a way to solve a problem I have had with the a/c system ever since I moved into the home. Ralph came up with an immense solution on Friday morning (the same day I called them) and had the problem fixed by Monday morning. This company has always sent me wonderful service personnel with Ralph being right at the top of the list. Thank you Ralph and First Response for the wonderful performance your team provides.
Miguel was so helpful and professional, I ended up buying additional services. This company shows up and answers the phone fast. 1st and only choice.
Miguel was professional and helpful. He offered great advice and delivered an amazing service. Thank you, Miguel.
I moved in to a home recently and found a leak from my AC unit one evening. First Response scheduled me ASAP for service the next morning. Ralph arrived on time and immediately set to work clearing a clogged drain line. He did a thorough check of my AC unit and found it to be in good condition (much to my happiness). I asked about a maintenance contract and Ralph signed me up for a yearly contract on the spot which was very reasonably priced and will certainly give me peace of mind!