Reviews (3)
Our A/C went out while we were on vacation. I called on July 4 when I found out it wasn't working. Originally I was given an appointment for July 10, but was able to reschedule when an earlier date became available. Michael was here at 8:01 and fixed it within a few minutes. COOL AIR AGAIN!
If I could give zero stars, I would. Please, for the love of everything that's good, do NOT purchase your AC unit from Sears. We have been living a nightmare for the past week. We purchased a brand-new top-of-the-line unit from them last year. We were hesitant because of things we know about Sears and their business struggles, however our salesman promised us the moon and the starts. The unit we purchased was their most expensive one because I am very mold sensitive. They gave us a warranty and a decent maintenance plan that was included. It has broken twice, in less than a year. We were having some error messages last week and had the maintenance person check on them. He told us the blower was broken and told us to shut off the unit until it could be repaired. This was on a Friday, and Sears would not send anyone to fix it that day. So this means, we had to wait until Monday. A whole weekend with no AC in the Florida heat. We wait patiently until Monday. Monday comes around, and no one shows up. We find out around 2pm that no one would be coming because the repair man was sick, and they only have ONE PERSON that can do warranty repairs in all of Tampa! I would not have purchased if we knew about this. We were told there would be plenty of options and that was a lie So, they reschedule us for Wednesday. This now makes 6 days of no AC, in 90 degree Florida heat, with kids and pets. Wednesday comes around, and they cancel the appointment and don't give us any explanation. Unreal. By the way, running fans in the house only circulate warm air. It's dreadful. Makes for no sleep, and it's even hard to shower and get ready for work because it's so hot. During all of this, we have been calling multiple phone numbers. We have tried calling the sales person, who won't pick up or call back, we have tried calling just about every Sears office we can find. No one will pick up or call back. I even tried reaching out via Twitter, asking for a manager to call us, and they told
* Dolphin courteous technicians arrived on time, kept work area neat, new AC and Air Handler installed on time. Highly recommend them.