Reviews (25)
Do not use this rude man. Unprofessional. Use literally any other company and you will be better off.
Working with Ken, was a delightful experience. I had other great HVAC companies at my home is the past, but Ken was a next level type caring and professional. I live out of state, so I appreciate the fact that he was as detail as he was. He contacted me , explain what was going with the system and recommended a replacement. He informed me of timeline and expectations. My tenants informed me that his team was professional during the install Ken was very knowledgeable and forth-coming about options etc.I would definitely use him in future if ever a need be. Keep Up the Great work
My A/C went out on a Sunday morning. I woke up to warm house, called Ken and within 30 mins he was checking it and was able to repair it without breaking the bank. Very reasonable prices.
Ken came over and fixed my AC when other companies told me that I needed a new unit. They were just trying to take advantage of the situation. Thank you Ken for your honesty and hard work. 💯👍👏 If you need a honest person, call Ken.
If I could give this company a negative rating that would most fitting. After calling needing someone to come look at our A/C unit at our office he informed us he needed to come back with a larger ladder. After sweating and waiting for him to return the next day, we had to call to find out what the hold up was. "We don't have a ladder long enough, call someone else" was the response. In closing literally go to anyone else, what a waste of time and what awful customer service.
Kind honest and excellent service. Very knowledgeable and will definitely use again! So nice to have someone you can trust!
Ken was very professional and very service orientated. Thanks for replacing my fan motor Ken in such a timely manner. I will definitely use you for my future AC requirements. Bob
I have never seen someone repair an AC unit as fast as Ken. My house was blazing and he was able to be there and diagnose the problem so fast! 100% worth the call to him!
Ken came in on time and on budget. I appreciate his professionalism.
We have used Ken for the last 4 years for all of our HVAC needs. He has come out after hours in the dead of summer to fix an old beat up AC unit multiple times. He installed our new unit and we have him out every once and again for regular maintenance. He’s no nonsense and will tell you like it is so you don't have to worry about the run around or being overcharged for things you don’t really need. And he’s just a joy to chat with when it’s all said and done. We would recommend Ken to any and everyone!
AC wasn’t cooling and I made emergency call on a Saturday and Ken responded within the hour. He was professional and quickly diagnosed and repaired the issue. Definitely will be happy to use them again.
Ken came to the rescue on a Friday evening and during the Hot and Humid summer. He worked until 7:30 pm inside of my sweltering attic to get my family some AC and selflessly gave up his Friday plans to ensure our comfort. You cannot replace compassion and his expert knowledge for a large company who profits off of upselling.
Ken was very rude and disrespectful over the phone. Then lied to the warranty company so they wouldn't cover the issue. Just so he could make more money on us. Very shady guy. Dont trust him get a second opinion. We did and got everything taken care of through our warranty.
Called Ken and he came out within an hour. He found that the problem was a leak in my air handler coil and gave me a quote the same day. Other companies were charging me a fortune to just add refrigerant. We agreed on a time and day and he replaced the coil. I would highly recommend his company to anyone with an a/c issue!
Ken is a very helpful, no-nonsense kind of guy!
DO NOT use this guy. He never explained what was wrong with my unit, just that it would take 7-10 days to order a part. In Florida with 2 little ones that wont work when its 90+ outside. I asked him to explain what the issue was and he said, I'm Outa Here, you wouldn't understand anyway. Wow! Then he slammed the door and left. Extremely rude, do not recommend.
Ken Barrett AC safe the day. He came to my house on a Saturday morning. He is honest and that’s the most important quality in my eyes. I was about to be ripped off by the AC company my home warranty insurance sent,Comfort Pro Tampa. I called Ken for a second opinion. He showed me exactly where the leak was. Gave me a couple of options and let my husband and I make the decision as how to move forward. The first technician quoted me $7780 for a new AC/ Heating unit and Ken’s quote was $5425. He installed the new unit on Wednesday with his awesome assistant Peter. I highly recommend him. He has years of experience so he is super knowledgeable and the most impure is HONEST!!
Ken, the "owner" of the company was so rude and kept bad mouthing my home warranty company and their procedures. Me as a homeowner didn't really care about any of that and JUST WANTED MY AC fixed! Well, he didn't fix it and I was 100.00 out of pocket and had to stay in a hotel with my infant. Do yourself a favor, DO NOT CALL!
Great experience. All of the previous AC companies we used were insistent on upselling us on something. Ken's guys actually helped us get a couple of extra years out of our system. Now that we are replacing the AC unit, we will for sure be using Ken. I highly recommend this company.
We have a home warranty and Ken Barrett came even at 8 pm to fix our air conditioner problem which previous technicians had difficulties fixing. Now our air conditioner works and we have no problems with it.