Reviews (100)
Anthony and GR were great. Quickly diagnosed problem and scheduled the repair. Id have either of these 2 technicians back if future work was needed
On time and very professional. Did a great job and kept us up to date on our system.
Brennan finished up today. Did a great job. He was a fantastic worker.explained it all to us also. He is a very personable young man who knows his job very well
Hot 2 Cold is great and the tech Brennan has been the best and most knowledgeable tech. He works quickly and quietly
James was extremely helpful, quickly solving the issue with my A/C. He was prompt, and there was a lot of communication both via phone call and text beforehand to let me know who was coming and when. Bittersweet, because my issue was simple and likely one I could have solved on my own. However, James stuck around to ensure the issue was fixed and gave me additional pointers and explanations along the way. Friendly conversation and he was in and out in maybe 15 minutes. To top it all off, James is one of their engineers who was helping out the technicians during the busy time of summer.
'Hot 2 Cold' provided exceptional same day service when we urgently needed an HVAC repair. Their engineer, James, arrived within a few hours, diagnosed the problem promptly, and had our system running again during the same visit. I highly recommend ‘Hot 2 Cold’ based on their responsiveness and professionalism.
I woke up this morning stepping into a small puddle of water in my hallway directly in front of my air handler. I immediately looked up at my ceiling and saw no signs of leaks. After mopping up the puddle, I checked every where I knew to check and did not find the source of the leak. After a little while, I decided it had to be the a/c that was leaking because a small amount of water appeared in front of the air handler where I'd just mopped earlier. I googled AC repair companies and decided to go with Hot 2 Cold because of their stellar customer service ratings. I spoke to a very nice young lady, I think her name is Jeanette. I explained to her my problem and she arranged service between 4:00 and 6:00 pm today. I was happy to get same day service and asked if they could come sooner if possible. She said she'd text me if someone became available sooner (and she did). I was outside trying to drain the water from the line with my shop vac (with absolutely no success, nothing was coming out) when Wayne Giese drove up. I was happily surprised that he was an hour early, as I hadn't read my text message yet from Hot 2 Cold that Wayne was on his way. Wayne quickly diagnosed the problem and began working to clear out the drain line. He explained what he had to do to clear the line and was very transparent and upfront about the cost. The line was pretty backed up and it took more than the usual chemicals and effort to clear it. But what I liked most about Wayne is that he treated my AC unit like it was his own. He would often reference what he does for his own unit and that of his other customers. He didn't like the way the kill switch was positioned on the handler and he changed it out for me Free of Charge! Now, anyone willing to do that will definitely have my repeat business! He not only replaced the part free of charge, he had to go and get it from the shop! He also stayed several extra minutes to make sure the unit restarted after replacing the kill
Anthony once again has provided stellar service in resolving our issue. He also answered all our questions and gave us great peace of mind. Top review!!!
Rodney and Corey worked diligently to resolve an issue with my A/C handler, which was not dehumidifying correctly. Both worked 4+ hours, with hardly any breaks. Based on the excellent work performed, I would without hesitation recommend the company to anyone for their A/C needs. Rodney and Corey are both great assets to your team! A/C is working as expected, before their visit, the unit was on for 18-20 hours per day. The electric bill was upwards of $500, but will be cut in half with the A/C now working as expected.
My Tech/Engineer James Tho. Was outstanding!! He provided a detailed explanation of my flawed HVAC design and thorough technical analysis of the cooling issues. As a (networks/electronic/software) engineer myself, I felt very very confident he was not trying to upsell me on unnecessary services or AC upgrades. In fact he outlined a design approach that provided me a responsible and affordable phased fix to a poorly installed system using improperly rated ducts work, misrouted drain lines and just poorly installed intakes, returns and general whole house airflow. And they gave me a 5% military discount…. Although AC work is NOT Cheap.
Great experience. Was able to diagnose the issue and have it resolved in a short time. Definitely will use this company again.
Our AC went down on a Sunday afternoon and we needed emergency service. The temp inside the home was 82 and climbing. I found Hot 2 Cold through Google search and decided to call them because of their good reviews. The dispatch person was friendly, very professional and sympathetic to our situation. She said the technician, Charles, was finishing up another job and would arrive with 2 hours. He arrived within that window, quickly identified the problem and fixed it—instructing me on what he was doing along the way. I definitely would use the services of Hot 2 Cold again.
Brennan was quick, professional, and did an excellent job!
Brennan was able to make some adjustments to hopefully prevent future leakage from the handler drain pan into my hallway. Thanks Brennan.
Charles, the AC technician, who I always ask to come to solve my AC problems, is a good guy. He is very professional and knows what he's doing.
Hot2cold installed the system and I just had them provide first service. Vey happy with process. Technician Brennan was very professional and knowledgeable. Highly recommend
I had Charles out for a PM for my 2 yo system I purchased from Hot 2 Cold. He was on time, detailed and professional.
Luis was very knowledgeable and very helpful! Good service exceeded my expectations! He got my ac up and running in no time! Second time around! Brennan Gibson was awesome, professional, and courteous! Completed my maintenance perfectly and he was quick. Awesome service
Geraldo and Anthony showed concern regarding my family's well being and he was eager in getting our system back up and running when the temperature outside was 91ﾟ and the temperature inside our home was 87ﾟ...and my wife was working from her home office. We are very thankful. I would recommend Hot 2 Cold to my neighbors. MB
Excellent, professional work from Brennan! We quickly went over the steps I'd already taken to troubleshoot, and he quickly identified something I'd overlooked. Experience matters, and Hot2Cold has it!