Reviews (74)
The lumber supply company we used delivered our wood to the wrong address. We could not track it down or get help from our vendor to locate the delivery location. This morning, a very nice young lady from Cox Building Services took time out of her morning to track down our address and notify us that she had our delivery. We truly appreciate the honesty and integrity. Thank you very much!
Very happy with the service I received from the technicians. They worked very hard. They were very professional and preformed excellent installation of new AC unit. Did not quit until everything was perfect. I would highly recommend this company for all your needs.
Choice Home Warranty (wouldn’t recommend this co) sent out Cox to diagnose cause of water leaking from my ac unit. Tech said it was an electrical issue and several components needed to be replaced—-including a new fuse box. Choice declined the claim saying electrical not covered. Turns out the issue was a leaking coil and had nothing to do with electrical issues. Do yourself a favor and read their Google and BBB reviews—-they do not tell a good story.
Very professional.
DO NOT EVER USE THIS COMPANY! You’ve been warned!! Choice Home Warranty had this company come out to fix our AC. Cox services stated that we needed a part, and that our responsibility would be $503.00. After a little hesitation, we agreed and they ordered the part that day. We were told that it would take about 24 hours to come in. We called 24 hours later, on a Friday, and the part was not in. We understood as they explained it could take much longer. It was extremely hot. It’s end of July in Florida. Our house was unbearable. We called almost daily just to get an update. Finally, they tell us the part is in. But they have to figure out when they can have someone come out. Again, we Understood. The next day we called again since we did not hear back. Again they said they are trying to figure out the schedule. The next day we called again, around 1-2 pm to get an answer. The person said she has been reaching out to the manager of the company to see when they can come out… Also that two people weren’t working this week. She said she would call us by the end of the day. She finally called around 4pm. She said that the price has gone up for the part/service. And that is was going to cost us $1400.00!!! That’s almost triple the price! They even had the price at $503.00 with the home warrently company. How incredibly unprofessional. Horrible customer service! They are untrustworthy! We spoke to them all week and they never bothered to tell us that. So, now, we have to start the process all over again with a different company. Meanwhile, we still have no AC. We have a disabled person here along with a small child. Needless to say, we are extremely hurt, angry and hot with not nice things to say to anyone at that company!!! Do NOT waste your time with this company.
Very thorough and professional. I have used the same company in the past and they are consistently excellent.
Very professional and good communication.
This time the repair man thoroughly investigated the problem and was able to quickly determine the issue.
Brian, great great service and person!! A lot of suggestions very thorough. PS I reported incorrectly that I haven’t received a text prior to services. The name Cox through me off, as to the lumber store!! Totally my fault!!
They do whatever it takes to make sure you get the best service possible. Angelica is awesome! Daryl and Brian are the best technicians. They don't stop until your equipment is performing correctly. I will definitely use them for all of my Heating and A/C needs! Thanks again!
Leak in a/c unit
On time service and good inspection.
They did a good job it is not finished yet
Brian was polite and efficient. He answered all my questions and I felt like he was being honest and truthful when he answered. Brian was an excellent person to represent Cox Building Services!
Brian has been at my house for the past several years. He is very personable and knowledgeable. I m very satisfied with the care and maintenance of my AC unit. I would recommend Cox Building Company to all who are interested in quality and care!👍
Angel is always friendly and competent.
Great customer service...polite an helpful to me thoughtful...an has the experience most of them don't seem to care...if given the chance in using them it would be great
We are pleased with the servicemen. Eli explains and gives answers to my questions. They come during the time appointed.
I submitted a claim with Choice Home Warranty, which is how Cox was selected. I didn't know what to expect since I didn't have experience with them but I am very satisfied. The service tech, Brian, was professional and knowledgeable. He clearly has years of experience and it shows. The process was thorough as he checked the filters, tested the system pressure, and inspected the ductwork. He was able to identify and resolve the issue in a timely manner in one visit. I would definitely recommend this company and this tech.
As usual great customer service