Reviews (33)
I'll say this I was a Technician for Xerox. So I know how tech's should act and know. As far as Tech's go. These guys go Above and Beyond all expatiation. I never put my Word for someone. Unless I know in my Soul I'm Right. These ppl from the first phone call till the paying of my bill. And all things in between were painless. My A/C went down. Called the fine ppl at ABS and they got here fast. I was looking at replacing my System but have been ripped off by others in the same business. But the Tech was Friendly,Honest, and explained everything I needed to know. The System I thought I needed was a 4 ton. The Tech said a 3 and. Half would work. He was right. I bought their System. And they got my old one up and running till the next day at no cost. They were out here exactly when they said the would be. And we're Professional and Nice. The Work and Equipment we're both Above Expectations. They are an Honest Company that keeps their word. Very Rare these days. I Would Highly Recommend using them. They will be the only Company I will ever have work on my AC. I will go as far to say. I will be purchasing a service contact with ABS so they only service my AC. I have only done that with one other company that I have used for over 40 yrs. One last thing. Not one time did they try to sell me something. That is the first time in a long time that has happened.
Poor customer service. Started a/rbrepair job then texted me to say they couldn't complete the job due to staff issues
I had a brand new AC system installed in May. It has never worked correctly. I have reached out to the business multiple times with very little response. They don't stand behind their work.
I don't understand the amount of negative reviews here on Google. We have had to deal with some crummy A/C companies (Acree) in the past. ABS did everything they said they would do and did it in a professional manner. They said they would be out within 30 minutes and were on time. They set up an appointment (at our request) for the following day to replace our A/C system (even though they had got our old one up and running). They said they'd be there by 8 am and arrived promptly before. They got right to work, were friendly and hard working. The cost was far cheaper than I thought it would be to purchase a new A/C system. Highly recommend ABS and the guys who came out for the install. Total professionals! Great Service! Excellent Price!!
Great service at a fair price! Trustworthy!
I've have been using this company for about 2 years. I called them again because my compressor went out. I was quoted $89 service fee. The techs were great and diagnosed the problem but I received a service fee of $129. I called customer service and was told that a commercial building service fee is higher. Not a pleasant surprise after the service was completed.
These people installed my unit but they won't admit to it until i showed them the paperwork of it, but i thought I'd have to go with them for the warranty but that was wrong. I needed a new fan motor and they quoted me $550 just for labor which you can normally buy the part and have it installed cheaper. Then tried to get me with a $130 service charge thats about double what anyone else offers. Long story short went with one hour air and I'm clean and clear for $80 for everything. These people have always been shady but the pandemic price gouging is too much. Avoid like covid. EDIT: its cute they play this off as a prank but you can see by the other reviews I'm clearly being very serious. My unit you put in is very real and I'd add a pic of the paperwork for it if i was able to, but you can only do it when you originally post. They know very well everything I've said is true and are just mad i denied them service for gouging.
Best prices and always flexible with services and scheduling. Techs are thorough and provide valuable advice without trying to sell you something. Bought a new unit 4 years ago and have semi-annual service with them.
I recently purchased a home & a home warranty. My AC would work sometimes so i contacted my home warranty. They quickly sent this company to take a look at my unit. I was told that my unit had a leaking coil which wasn't covered under my warranty and i would need to replace my ac handler. Per the invoice I had what looked like a 2008 ac handler & an older compressor but after i got a second opinion both units are brand new & in fact still have a warranty as they were put in and manufactured in 2020. This company is incompetent and tried to have us replace a brand new unit that did not have any issues. My house just needed insulation. DO NOT USE THIS COMPANY without receiving a second opinion or even reviewing the labels.
Very very friendly employees, very quick on installing the unit, the one guy Matthew explained everything on The nest thermostat, he made sure that I understood how to use it, although now I'm waiting on the parts to come through the dog housing and the filter box waiting Amy to call me back,so we can cover the hole in the back of my home because we have a lot of possum and rec rooms around here that can cause a lot of damage underneath the house if that's not shut off or closed up, thank sincerely Laurie Cox
They sucked .
This company does not answer their emergency number. They also have false 5 star reviews. They failed to repair my unit today. My wife, toddler, and I now have to try and go to bed in a house that is 86 degrees, and they do NOT ANSWER THEIR EMERGENCY LINE! I have never dealt with a business that has been so incompetent so consistently. Do not fall for this shady companies schtick. Pease be very cautious with these positive reviews there are definitely multiple fake reviewers giving 5 stars. Just look at any of the reviews that have peoples full names singing their praises. They all have reviewed the same places and only give 5 stars.
If I could give them 0 stars I would. We called for emergency service and spoke to Michelle. She was abrupt and would not answer my husbands questions. We were already stressed, we didnt need a rep who was rude! Then she hung up on us, even though we continued to be nice to her. Needless to say we went with someone else. If you can't be polite on the phone there is no way I would trust you to come to my house and be honest and fair. I worked in customer service. That first point of contact sets the tone. We ended up calling someone else and signed a contract with them for further service. Thanks Michelle we ended up using someone else who was polite and fair.
Don't trust the sales people. We believed the sales guy who came to talk about a new system. He told us about a system that was half way between the other two they sold, claiming it was the best deal. He also said we would get two years of free system checks. After 2 years, we called them to ask when the system checks would start. They finally scheduled a check for a month after we called. After only 3 checks (each one we had to call and remind them to come) the technician tried to sell us a maintenance package. When we turned him down, he left without checking the system and they never came back for the remaining 3 checks. When the system was only 4 years old, we had to have the compressor changed. It's 2 years later and we have to replace the compressor again. We've also learned that the cooling agent for the system has been discontinued and we will most likely need to replace the whole system after only having it for 8 years. We will NEVER go to ABS Air Conditioning again and we will warn anyone who asks about them.
Business system goes down. Other company we've used for years apparently does not see us as a priority. ABS came out in a timely manner and got us up and running. We'll be using ABS now. Friendly and knowledgeable.
First time using ABS AC for any work at our home. Our AC stopped working at 6 PM on 8/22/2017 on the hottest day so far this summer. We called our regular AC service company and despite advertising 24/7 service, they couldn't get anyone out till late the next morning. We needed AC working ASAP as we own and foster several older cats and dogs with medical problems. We called ABS on recommendation of my parents at 7 PM and in about 1 1/2 hours had a technician at our home. Bill was our AC tech and he diagnosed our problem quickly as a bad start capacitor in the outside unit. Fortunately it is a is a part they stock on their trucks and he could fix our AC. 1 hour later and our AC was working and cooling our home. Saved me from installing an emergency AC window unit in the dark. Thanks ABS AC and Bill.
I paid them to do a maintenance check and my AC stopped working an hour after the tech left, it has been over 24 hours and they haven't sent anyone out to fix the problem they caused, I have called several times and the manager Michelle hasn't shown any empathy towards the situation or try to make it right! I spent over $500 and have used them for years. But this is outrageous.
Rockie is locally known as the AC Whisperer. When other folks cannot repair or diagnose a unit, many call Rockie. We used ABS to install units at our townhouse as well as our law office and we have been extremely pleased with the customer service, knowledge and level of expertise shown by Rockie and ABS. I could not recommend them enough for your residential and/or business needs
This company is contracted with my home warranty plan. I had a dishwasher problem, and these guys were great at repair! Nice technician and very professional.
They have been terrific to work with, they have many employees and can be quick to arrive on the scene for emergencies! Give them a chance - you will be very happy!