Reviews (100)
Contacted Edd Helms for a simple relocation of my exterior condenser coil & fan unit. The service employee demanded that I have a service visit ( $ 180.00 ) before any real work can be scheduled. I have 25 years in construction and know that this is a "money grab" and I highly suggest anyone to look elsewhere for they air conditioning needs.
Always professional and easy to work with.
Many thanks to Cindy for setting up a last minute electrical repair and to Nelson, a kind, knowledgeable and efficient electrician who worked overtime during an unprecedented downpour to make sure I had electricity in my kitchen. Edd Helms Electric & A/C has earned a customer for life! Thank you so much!!
Tried to vastly overcharge for a simple repair
Don't return phone calls Will never consider calling again
Fantastic service. Very responsive. On time. Went beyond expectations in level of service and quality. Howard was professional, thorough, detail oriented - all in all, extremely satisfied!
I needed a new thermostat and when I removed the previous one myself, my old wires were a mess and so was the wire box in the wall. The drywall surrounding the box was breaking out also. Edd Helms sent technician Tim just 24 hours after I called them. He spliced new, much better wires onto the end of the old ones, to make it cleaner and easier to install the new thermostat. Best of all, Tim was able to install a large backing plate behind the new thermostat mounting plate, to properly and completely cover the wall box hole, and make the entire installation much more secure. He also checked my heat pump that Edd Helms had installed way back in 2010, and said all is well with it. Tim was very professional and pleasant. Edd Helms is a great company. Thank you.
Your company was highly recommended by a friend, after another company fell through. I too will recommend to anyone in need of your services.
Unprofessional mechanic, don’t even showed up to a emergency service call to hospital after 2 hour of the service request
I scheduled an appointment with advanced notice. When the tech arrived, they called to complain about parking and expected me to solve the problem. Being a high rise that has serviced my unit before, the protocol is the same for all 100+ buildings in the neighborhood. They refused to honor the appointment after I called off of work to accommodate.
My landlord hired this company to change out my AC unit and they did a wonderful job! The installers were Tyrone and Wilneck, they were polite and didn't leave any mess. Definitely recommend!
The electrician was friendly and did a great job. My only pet peeve is I got charged a 10 dollar gas charge. If they do that for everyone that adds up to a lot of money.and they aren't cheap to begin with that's All.
Our flexible AC ducts were "attacked" by rodents. Edd Helms, who did the original installation, made the repairs. They replaced two (2) flexible ducts from the air handler to the heads (vents). The flexible ducts are located in attic crawl space, a difficult area to work in. The crew who did the repairs were the same crew that did the original installation (this was the suggesting of the service coordinator, as they knew the system best). The service crew did an excellent job. As our first experience with this crew, they are knowledgeable, professional, and courteous. If one needs AC work, either new installation, replacement of existing AC system, or repairs, call Edd Helms, you will be pleased.
Jeff and his apprentice Jose were very professional and did and excellent job on what I needed repaired, Very coueteous and explained everything to me. I would defintely use Edd Helms Electric in the future for any electrial issues I had.
On November 1st a technician came to see what air conditioning repairs I needed. I wasn't surprised, I needed a new air conditioner. Mine was twenty years old. The technician couldn't give me an estimate for what I needed. "It wasn't his expertise." I needed to see a salesperson. I asked if I could go to the office to speed things up. I had waited three days just to get this initial opinion. "No, a salesperson would have to look at my apartment." On November 2nd I called the office to make an appointment with a salesperson. I was told that my information was sent to their laptop. Basically - don't call us - we'll call you. It is November 20th as I write this. No phone calls - texts - emails. They had my email because I was sent a receipt for the $94 it cost me to have someone look at my air conditioner. So three weeks later - no air - and I am out $94. I only called this company because of their good reviews. I want to share my experience.
The repair person (Tim) was a true professional. He was on time and very knowledgeable. I highly recommend this company. Ask for Tim.
As always, the Edd Helms technicians were professional and quickly identified the issue and corrected it.
Open, easy, professional interaction. Maintenance carried out thoroughly and good feedback given. I was very happy.
Been using Edd Helms for over 15 years. They installed my central A/C system. They are always on time and tell you what the price will be upfront. Great customer service.
I had previously posted a 5 star review. I put it up immediately, but within 2 days an issue arose that caused me to edit the review. I scheduled an annual maintainence for my AC. A Helms tech came and conducted what seemed to be a 5 star maintenance. He reported one potential future problem, compressor blades showing corrosion from salt air, and showed me how to maintain it. But there will eventually be a problem with them. Two days later my house began to not cool down. I called the company to register the issue. They said that if I cleaned the blades, that might help. They suggested a service call to recheck the blades. They would probably need replacement for $655. A service call charge would be rolled into the cost. This bothered me as the AC had been working fine before my first call. I called a different AC company. They found ice on the evaporator coil and low Freon, but no leaks. They added 3 pounds of freon. All this is within 3 days of my original call. I called Edd Helms back and told them about the incident. I asked to be made whole on the maintenance call. CS said she would refer to department manager. It is now 3 weeks later and no one has contacted me. This is so disappointing because I believe Helms has a good reputation. On this issue almost everything has been poorly handled. This review will probably be taken down. ,