Reviews (28)
I own the vape shop next to Philly cheese and when my outside sign light went out, I called 3 places, one place wanted $100 just to drive out to look at it,.. I called folsom and Rich came out within an hour and had it working within the hour! He was a LIFE SAVER.... GIVE THAT MAN A RAISE!!!
Charlatans lied and said we needed a new unit after $150 diagnostic fee. We got a second opinion who fixed the thermostat for about $60 total. A/C works like new. Mind you they were scamming a senior citizen living on a measly social security check during the height of summer. Turns out they're an authorized dealer for Carrier, which means they get a kickback. Did you guess?...they tried to sell us a Carrier unit. That's their mode of operation; always trying to upsell a new unit to swindle the most money for their time.
Called to get ac emergency service they didn't even bother to return my call. Called Frank's ac service very nice lady got my ac fixed within three hours.
We had 2 companies confirm our compressor was bad (between June 15, 2022 and July 15) however both companies were unable to get their hands on a compressor. We went to Carrier's website and Folsom was listed as an authorized dealer. Called and explained we needed our compressor replaced. They sent a tech out who spent 2 hours to confirm it was the compressor but claimed the issue was our valve that needed to be replaced. Two weeks later, valve came in and a different tech installed it. However, the next day we noticed the AC was still not cooling. Folsom sent the same tech back out and he then confirmed the compressor was bad. REALLY???? We had two companies ALREADY CONFIRM this. So, we spend over $800 for a valve to be replaced and then they wanted another $800+ to install the compressor. I reached our SEVERAL times and even spoke to the owner, Bill. Bill claimed he would try to find a "scratch and dent" to make things right which ended up being a stall tactic. My husband even reached out and spoke to the owner after a couple of phone calls and now the owner claims he doesn't remember the call but will check in to the issue. That was over a week ago and no call nor any care about how we've been down an AC since June 15th. Highly advise to avoid this company since we have first hand found they do not care about their residential business.
Alex and Adam are masters at their craft. Highly recommend them and their team. Dee is always positive, attentive and follows through with clients.
Great customer service ☺️
Sells defective parts on purpose
Very unprofessional over the phone not recommended at all
I would give it a minus if I could. Owner and employees are RUDE. Way over priced.
We woke up to no AC,gave a call, within an hour their tech was here, very professional, took care of the problem. Reasonably priced. Now we have an AC company that will definitely get all of our business. Thanks Folsom....
Was having AC issues and called Folsom. They had someone out within hours and fixed the issue quickly. Extremely friendly, as well as honest. Everything you want in a company, highly recommend. Thanks Jerry!
My experience with folsom was very good they were fast to get to the job he gave me the best deal in town and were very friendly and knowledgeable.
Amazing company. We had an A/C go out, they came out and worked quickly.They were attentive to every detail and even checked things I didn't expect them to check and ensure everything was working properly. They kept us informed the entire time and we are extremely happy with our new unit & it works great! Excellent service. Excellent price.
Very professional, its hard to find customer service like this anymore, parts guy even called on his day off to get order my parts. Highly recommend!!!!!...
Quick help and our repairman was great; clear communication and gave great tips for avoiding issues in the future. I had called prior to their opening time and their answering service didn't pass on the message (though they worked me in anyway) - definitely be sure to call again once they open to verify you're in queue for a repairman!
My wife and I had our A/C go out on a Saturday night and Billy the owner personally not only came out and diagnosed the issues but made sure our house was cool and comfortable for the evening —— this is the second time I’ve used this company and it entirely reassured me of why I use them —- very first class - down to earth and you Instantly feel that he cares from the moment he shows up —- Billy / Folsom services thank you so much for showing up on moments notice and taking care of my family ! I wanted to take the time to make sure other people know how good you are and this is the type of business I’ll pay support everytime !
Needed someone to come check out an electrical issue I was having after the storm last night and Folsom services sent their technician Timothy King to help out! He did an amazing job... he was friendly, didn’t mind my millions of questions and finished in a timely manner! Will definitely call them for my future electrical needs! Thanks again!!
We called Folsom to do a small electrical wiring job for an outdoor bar that we installed. We were just asking for a few outlets to be installed for charging phones and a blender. As we came out to see the job as they were finishing up they had to wiring for our TV, and 3 GFI boxes for our bar to support multiple needs! The quality of the work is beyond words and better than we could ever have expected. Wouldn't hesitate to recommend to anyone!
I just had my scheduled semi-annual maintenance done last week and it was discovered there were major issues with my AC unit of 20-1/2 years. Knew it was coming for over a year and now it arrived!!!! I received great service over and above the norm. The new unit was installed with all repairs needed for the installation. It was done cleanly and efficiently. There were no surprises and everything was cleaned up from the installation. I will highly recommend Folsom to anyone needing service.
Amazing company to work with! They really put customers first. Highly recommend Folsom services for all HVAC needs!