Reviews (96)
Cassidy Air conditioner is one of the best,
One of the employees name Cassidy is super rude and trying to scam you into paying $114 just for a service call. The money doesn’t even go towards work that they provide. No customer service and no empathy whatsoever from this company I would stay away!
This company came VERY highly recommended to me. While they were polite and sent someone out every time I called, they never fixed my problem--just wanted to sell me additional maintenance services rather than the needed repair. They also repeatedly told me they'd come out between 8 and 8:30 in the morning, but then didn't show at that time and rescheduled me for between 1p and 6p. After having the system go down 3 or 4 times during the hottest summer days, I called another company that came the next day and actually fixed the problem. When I contacted J.C. Cassidy to say that I didn't want them to perform the final maintenance that I contracted for and asked for a prorated rebate of what I paid, no one responded. I emailed them explaining why I felt I was entitled to the rebate. Three company employees clicked on the "read receipt," but no one responded, and I didn't get the rebate. Here most of the text of the email I sent to them (I had to remove a paragraph because of the word limit): Your company came highly recommended to me, so I’m disappointed in the service I received. While the schedulers and technicians were all polite and a technician always came out when I called, the timeframe for the service call was misleading and unacceptably broad; and, more importantly, my air conditioning kept going out between service calls. One technician contradicted the other in terms of what needed to be done. Meanwhile, during the hottest days of summer, I was without air, and I kept having to cancel other appointments because I had to be home from 1 until 6, even though at times I was told that my appointment was between 8:00 a.m. to 8:30 a.m. The third of my four scheduled maintenance calls was in October. The day before I received 4 calls stressing that I needed to expect the technician between 8 and 8:30a. At 8:45, I called to say no one had arrived. The person said she didn’t know why I expected someone at that time because she saw I was scheduled for 1 -6. Ag
Both Plumbing and HVAC departments are awesome. From the office scheduling, field operations and management I doubt there's a better service provider in S. Florida. Special shout out to Mr. Bill the plumbing manager (who went beyond the call and back) and Greg who serviced my HVAC. Thank you...J. Goldstein
Aramus Hernandez diagnosed and repaired a complex problem we were experiencing in heating and air condition together with thermostat controls. He remained until job was completed and exceeded all expectations! His service provided complete customer satisfaction.
Great service. Thank you!
It’s Saturday morning the 26th trying to get someone to answer the phone at Cassidy for the last 40 minutes
TECH LEFT WITHOUT FIXING OUR UNIT after telling us it was a clogged drain (it was cleaned a month ago under their contract). He tried to get us to sign-off that our system is now working. We told him it clearly is not and he left. Its 78 degrees in our 1500sq foot apartment and the temp hasn't moved in hours. Its a newer unit in great condition according the Cassidy. When we call their emergency service number it goes right to a recording that their voice mail box is full. Unbelievably poor service. We will cancel our contract assuming they ever answer their phone. Looking for a reliable service provider.
They used to be great. I used them for ages but now they are like a factory. Service reps are nice but right hand doesn’t know what left is doing. Look for a smaller more personalized company!!!
I’ve been using John Cassidy for a year now, with no complaints. They serviced my AC today and didn’t check the drain line, so now AC won’t work and they would only send someone if I pay $155 plus parts and service. This is a terrible way to handle this situation. Would never recommend to use them.
We have found John C Cassidy AC to be very responsive and reliable over the years we have used them to service our AC units and also to install our new AC units. Thank you!!
Cassidy has been extremely unreliable in the 4 experiences I have had with them over the past 7 months. You will not be able to get an expected time frame of arrival if you schedule them to come to your residence. They will assure you over the phone and e-mail that you are a priority and the earliest scheduled appointment of the day, yet on two occasions they left me waiting without ever actually showing up to my residence nor calling back to inform me of their inability to make it over. I recommend avoiding them at all costs. Instead, contact a different company as you will undoubtably have to do so after they explain to you why they can’t resolve issues with your AC. They’re just a total mess and in all honesty do not deserve your business. Best of luck.
After 18 months, the compressor failed. They came to fix it, said they needed parts, and two weeks later still nothing from them. I've called many times just for them to tell me that they do not have any update on the parts and that they will let me know. I have been without air for 3 weeks and it does not seem like they really show effort to come to fix it.
My A/C was running fine, it would leak water but it worked ALWAYS work! as soon as I switched to John c cassidy random things started to make my A/C not work.... The Same thing has happened at my friends house who uses them as well! They are crooks!!!!! My A/C started to run but not get below a certain temperature. and the same thing happened at my fathers.... This only happened after we switched to this company DO NOT USE THIS COMPANY OR YOUR A/C WILL BREAK!!!! YOU. WILL HAVE RANDOM SMALL THINGS ADD UP EVERY OTHER MONTH OR SO AND IT ALWAYS HAPPENS DURING THEIR "EMERGENCY HOURS" SO YOU PAY DOUBLE!!!! I signed up for the maintance but they still charge you extra for emergency service when they never really fixed the problem in the first place!!!! I prefer to have a company that actually helps their clients not screw them over to make more money and use more products!!!! JUST A. SCAM OF A COMPANY!!! I put in a call to them and they said no one can get to you til 2am, my friend called the same day and lives just 10 mins away and they came to his house in just 2 hours!!!! THEY ARE UNPROFESSIONAL AND THEY WILL BREAK WHATEVER A/C YOU HAVE IN YOUR HOUSE DO NOT USE THEM!!!! YOU HAVE BEEN WARNED!!!!!!
Lousy customer and front office services! Receptionist never delivered messages to technicians. Hung up on me!!??? I also sent 2 requests via their web page (that promised to reach out to me in 24 hours!!!) with NO FOLLOW UP! Waist of time to call them!!! Think of hiring another company
Do not recommend this company. Customer service is lacking and extremely unfriendly. My A/C was broken and they give me a run around story of when it will be fixed. The problem was diagnosed and I called multiple times to get an update on the parts and service. They had no answers and were actually rude about it when I asked for an update. The technician heard his office speak to me and was actually embarrassed how rude they were talking to me. Asked for a manager/supervisor and they told me no one was available. The parts person was too busy to look into my file (keeping in mind at that time we did not have A/C for 24 hours in 90 degree weather). Do not use this company- very unprofessional staff. Not worth your time or money
My mom is 91 years old. I was greatly concerned because it was very warm in the house. I had Martin‘s number who sold us the unit originally and I reached out to him since it was the weekend and I didn’t get a response from the people on call. He came right over and helped my mom I was at work at the time. I really appreciate the fact that he came over on a Saturday morning to make sure she was OK and take care of a clogged drain and everything worked fine after that. Martin absolutely goes beyond and I hope the company realizes this I’m sure they must as he’s been with the company a very long time. He was wonderful with my mom he shows care he absolutely knows what to do and we just really appreciate him so very much! Thank you from the bottom of our hearts Martin, you are absolutely the best!
Cassidy has for years serviced my a/c quarterly. They show up on time and do a very thorough job. The unit is over 17 years old, and I had them replace it last Friday, both the air handler and compressor, with a Carrier. They did the entire job-removing the old unit/installing the new one, with a new thermostat in 4 hours. It works perfectly. When the job was finished, a quality control tech came out inspected the installers' work. Impressive!
Left a message on Sunday evening saying to call us Monday. They returned our call Monday am. They were out repairing our air unit before lunch. Christian was very knowledgeable and repaired our unit in no time
Reinaldo at Cassidy air conditioning could not have been more professional. On time, knowledgeable, competitive price- they delivered what they promised. I’d use them again in a heartbeat.