Reviews (100)
Big, massive, gargantuan thanks to Brian who saved some lives tonight. Called with an issue at 11 pm, answered right away and gave clear and actionable info on how I could fix it and then offered a tech if I couldn’t. I fixed it, the AC js back on and I’m literally trying to figure out how to start a fan club for this man. If you’re Brian’s boss and you’re reading this, make him the VP of Customer Relations and double his pay. Brian if you’re the owner take the rest of the month off.
Excellent in explaining the issues & what needed to be completed . He also passed the puppy test. They loved Matthew. Thank you
Always a good experience with these guys!
Excellent customer service! Techs are always professional & courteous. Mathew is awesome!
These guys are the best! I’m a repeat customer and they were the first ones I called two years later. Just the best. Thanks again!
Came when they promised, got things done quickly and the tech was friendly and professional. Awesome service!
Matt had great communication with me about when he would be here and arrived on time. He gave me all the information and options for the issue I was having with my unit and did not make me feel pressured at all. Informative and professional.
Matt has been out twice and is very professional and honest about my systems issues.
if you want First Rate work you must have a company that does First Rate work I cannot say enough about First Response Heating and Cooling I purchased my air conditioner from them 5 years ago you can call them and they will be here within 30 minutes . Matt from First Response definitely went out of his way to help me today he fixed something that didn't even have anything to do with my air conditioner while he was in the Attic they're just awesome people who go above and beyond if you're even thinking about purchasing a air conditioner definitely use First Response Heating and Cooling . you will not find a better air conditioning company anywhere in the state of Florida God bless you for what you did for me today I appreciate it so much
These guys are the worst. Used their service a couple years ago, and every time I go to drain the ac, I'm reminded of how they finessed me by way overcharging for a part and install. Next time it happened, I purchased the part on Amazon for $20 and watched a youtube video on how to install. Stay far away. If you're not technically inclined, look for another company that is trustworthy.
Never again will I use this company, had them out because my ac wasn’t working and I wasn’t home, so decided to just pay their $79 service fee just to show up, less than 30 minutes later, my bill was $324.00!!!!! They did NOTHING. They “cleared” my drain line and “checked my pressures”. Clearing a drain line can be done by a homeowner in less than 10 minutes and it can easily be done. That’s all that was done, so less than 30 minutes for $324!!! I could understand if they added Freon, or something more complex. I understand the hat every company has to make money to stay in business, they don’t need to rob people to do so. There is no excuse for this price and they know that. My business will be going elsewhere.
First Resonse is our a/c installer and service pro. Anytime we have called them they come out within hours. Professional, expert work, and always a fair price. Best in this area for installation and service.
Matt, was very professional and did a great job
Great group of people, did a good job highly recommend.
The owner is great and he gives Trustworthy advice and does honest work.. no shade with this company everything is up front and prices are definitely better than the bigger companies out here !
Great experience and came out quickly. Thank you!
Horrible HVAC company who tried to swindle me, thinking I was stupid. Tried to charge more than $2000 for a job that another company didn't even charge me for and only charged me for the call out. Absolutely terrible company that should not be used. I am sure they will respond saying "They don't have me in their system" like the rest of their reviews, but I have suffered through them.
DO NOT USE THIS COMPANY. The owner of this company said to me literally “You get to screw me over but I don’t get to screw you over?” And his definition of me screwing them over was one of his guys only charging me the call out fee after not doing anything. THEY WILL RESPOND TO THIS REVIEW LYING, DO NOT BELIEVE IT, GO TO A BIGGER COMPANY, there are so many in the area, I saved thousands by not using this HORRIBLE company. Unprofessional owner, extremely unprofessional service men, and just a garbage company all round. AVOID
I was in town when these guys came through to try and help out with a busted AC unit. Their service: -charged me $2000 (for a job that ended up costing $120 from another company) -didn’t solve my problem -owner of the company did not care about resolving the issue Overall, genuinely had a quite unpleasant experience with them.
I was extremely disappointed with the unprofessionalism displayed by the serviceman who came to fix my AC issue. My AC was leaking and not draining properly, so I urgently called for assistance. However, the serviceman arrived an hour late, which was already a red flag. Once he finally arrived, he seemed to dilly dally around my AC unit, not taking the issue seriously. After only 15 minutes of what appeared to be haphazard "fixing," the serviceman claimed the job was done. However, when I went to check, I discovered that he had intentionally filled up the fail-safe tub to ensure that the AC wouldn't turn back on. This was a deliberate act of sabotage, and I was shocked and appalled. To make matters worse, the serviceman then had the audacity to demand a whopping $2500 to fix the issue, which I found to be completely unreasonable. When I brought up the fact that he had intentionally caused the fail-safe to trigger, he responded with a derogatory comment about immigrants and told me to "f off." This level of unprofessional behavior and blatant discrimination was absolutely unacceptable and left me in disbelief. As a customer, I expect professional and ethical service, and the serviceman's intentional damage to my AC and derogatory comments were inexcusable. I was left extremely dissatisfied and frustrated with the service I received. It's unacceptable for any service provider to behave in such an unprofessional and discriminatory manner.