Reviews (100)
Good experience with Jay, Brian, and the install crew Felix and Adrian. This is a well run and responsive business. I liked when they notified you that someone was on the way they included a picture of the person, so we knew who was coming. The install crew also did a good job of cleaning up when the job was done. I would definitely recommend Alan's for your AC issues!
I purchased 3 heat pumps from Alan’s, 2 American Standard and 1 Rudd. They all have broken down within the first or second year. The last 2 service calls have been mis-diagnosed by the service techs. A bad fan motor, a refrigeration leak, and a mis-diagnosed compressor failure, are NOT from lack of maintenance.
Shawn was fantastic! He was friendly and worked hard to service our ac. I am very happy we use Alan’s!
Brandon was so professional and knowledgeable. And has a sweet spirit!!! Thank you
Brandon is awesome!!!!!!!!!!!! I used Alan's once previously when I lived in Mulberry for new ductwork and blower motor. My parents and coworkers have used them as well. They've always done a superb job. P.S. Thanks for being kind to my high strung, old chihuahua:)
Alan's AC installed a whole new system in our house a few years ago. At that time, they used subcontractors to do some of their installations. The subcontractor who did the installation did not properly angle the drain lines for the evaporator coil which resulted in the system to overflow. The cut off switch was also not angled properly to allow the water to reach a high enough level to activate the switch and turn the system off if necessary. Fast forward to last month during heavy AC use. During my monthly maintenance of the system, I discovered the system overflowed which caused water damage to our walls, baseboards, and flooring. Alan's AC came out to identify and correct the installation. They raised the unit to allow it to properly drain and enable the cut off switch to activate in case of a back up. The most stressful and concerning part of this situation was addressing the damage to the flooring which runs throughout a large portion of our residence. I worked with Josh to try and find replacement flooring without success. In the end, the owner (Brian) agreed to replace the flooring throughout our home with similar flooring. While I do not wish for this type of situation on anyone, Alan's AC identified their faults and made us whole. They acted with integrity and never tried to cast blame to us. I was told they stopped subcontracting their installations and do everything in house nowadays. Everyone I interacted with during this ordeal was professional, polite, and understanding. Josh, Mr. Alan, Trace, Jake, Braxton, second Josh, and a couple others (I can't recall all their names right now) were great to work with. I do not normally write reviews, but I felt it was necessary in this case. Obviously it would been great to never had this problem occur in the first place, but it was great dealing with a company who accepted responsibility and repaired the problem at a significant cost to themselves.
Our A/C went out late last evening. I called Alan's first thing this morning, and they sent Jay out to repair our problem asap. Jay explained what was wrong and what was needed to repair the problem. He had everything up and running in no time, and the price was very reasonable. My whole family has been using Alan's for over 15 years, because they know what they're doing and are very trustworthy.
I just wanted to say a big thank you to Alan's A/C. I have used you for many years and you have never let me down. I appreciate the speedy repair today. You all are the best!
We have used several AC company in the past since 15 years but nothing compare to Alan’s Air…they send their guy on time and resolved the issue right away they found it. Brian was so helpful and knowledgeable. I would strongly recommend them. Thank You Alan’s Air
An AC emergency on a Sunday and they didn't hesitate to be here in short order and fix it. Great friendly employees.
I want to thank everyone at Alan’s air. Any time we have used their services everyone of the techs have been professional and courteous. They have always taken care of the unit and got us back up and running no matter how big or small the problem. Thank you for all you do!!!
I called for a unit blowing hot air. 5:30pm on a holiday weekend and I’m up and running less than an hour and 30 minutes later. Thank you Brandon!
Dylan was fantastic. I was notified ahead of time he was coming. He arrived on time. He was professional and courteous. Addressed my situation and solved the problem promptly. It was a same day service call. And I couldn't ask for better.
I called at 8 in the morning and they saw me same day. Fast, professional, and KNOWLEDGEABLE! I'm so grateful.
I always get fast and friendly service from Alan’s AC. Zach came out yesterday and was great. He explained what was going on and fixed the issue at a fair price. Thanks
I used Alan's A/C once again to preform my yearly routine maintenance. As alway, they did a very great job. The tech, John D., a great guy. He kept me up to date and expained everything cleary. Also, gave me some great recommendations on better a/c performance. Much appreciated! 10 stars!!! I highly recommend this A/C company.
Everyone was so kind and attentive, and the problem with my air conditioner was diagnosed and solved quickly. I give Alan's Air Conditioning my highest recommendation!
Service guy was very nice and professional. However, the fee was double what I paid with other AC services. I had the AC installed in September 2021, had it serviced in August 2022 and when it stopped working this week (June 2023) they said they had to charge more because I didn't sign up for annual maintenance. I have found another service provider for half the fee.
No bs business. They will come in and fix your issue without trying to rip you off. Super pleasant and professional.
Technicians came out at 8:00 at night and stayed until 9 to make sure my unit was working correctly. They took the time to thoroughly clean the coils on the AC. Definitely will be my go to guys in the future.