Reviews (43)
As has always been the case, NCC was professional and informative during the visit, which was for an annual AC checkup. The technician was on time and focused. There was no attempt to upsell or upcharge anything. I recommend North County Cooling highly.
They came over to fix my ac but then told me they wouldn't fix a low coolant issue bc they gave me an estimate for install and I chose someone else w a better price. Now I have to take more time off work w another company bc they are sour about not getting install. Stupid company policy that just lost an investor customer that has used them on multiple homes in last year. Very immature, taking my ball n going home policy.
North County Cooling repaired a clogged drain line that was shutting down my A/C and charged less than one half of the next quote I received. I have never dealt with a company that has more integrity and a willingness to please.
The A/C went out today (Dec 31) and the circuit breaker was making a noise. I was concerned about a fire hazard and called for service. 15 minutes later, Dan the tech arrived, identified the problem, and resolved the issue. He was extremely courteous and capable. Well done!
Had NCC install a new package unit in 2020 which was a good experience. Have serviced it yearly and also have had a few service calls. Their team of techs perform solid work and are always on time and polite. NCC has a great team in place...locally owned. From the ladies in the office to the techs and owners a well thought out business plan! Thank you NCC for your devotion to your customers.
Yesterday a tech came out to my house. I told him the problem I was having so he diagnosed the problem, he took care of it and explained what to do if that happens again. I was very impressed with him and his knowledge. He's a great asset to your company! I believe his name was Bob. Thank You!
Technicans are very knowledgeable. Diagnosed the problem quickly.
Called few days ago due to my unit not keeping up with heat outside, they got me on the schedule within few days. Steve came out patched an air leak, added some freon, cleaned the unit and it's keeping up with no issue. He could've said I needed a new unit and I would've agreed as it's 12 years old but they didn't and I can't thank them enough for their honesty, when I do need the unit in few years I know who I'll be calling. Thanks!
I have been a customer of North County Cooling for over a decade. I found them thru my work & other satisfied customers. I have always been very satisfied with the service & quality provided by Pat and his team. I truly appreciate being able to count on their skill & integrity.
I was impressed and very happy with the service I received from North County Cooling from the moment Alyssa answered and scheduled my service call promptly, to Steve who diagnosed my bad condenser coil unit and didn’t try to up sell me a new air handler that he said I didn’t need yet, to Nick and Carlos installing the condenser the next day and fixed two problems with my original install from my the previous company I used many years ago, to finally Christina who handled payment and paperwork! All were very professional and very nice and a pleasure to deal with. My sister also used NCC after my recommendation and was very happy with her service call and installation too. It’s a relief to find an honest, reliable AC service company that I will continue to use and recommend.
UPDATE: Ms. Igo, your reply rings extremely hollow, as it has been over a week since I called North County Cooling the first time and left a message. I then emailed and called a second time and left a message. To this day, no one from North County Cooling has deigned to pick up the phone and call me back. I've been a customer of North County Cooling (as tenant or owner) for years. You have my name, address, phone number and email on file. My phone number is the same one the North County Cooling technician called before he came into my home. If North County Cooling was truly interested in resolving the issue and not just saving face on a Google review, someone would have picked up the phone and called me back. It took me another company and more than $200 just to fix the issue that your technician caused and another $100+ to resolve the original problem. ***** I have used this company over the last 4-5 years (about half of that time as a renter, so not by choice). In that time, I have had MULTIPLE experiences where they were out to do routine maintenance or repair the unit, and the issue was not resolved the first time. And they charge for every visit, even if they need to come back. It should be noted that this unit is only three years old and North County Cooling is the company that installed it. This latest experience really takes the cake. The unit was at least intermittently blowing cold air when the service technician arrived. Even when it wasn't blowing cold air, it was continuously blowing room temperature air. Minutes after the technician left, it was blowing warm air. I could feel the temperature rising and objectively observe it going up on the thermostat. I immediately called the technician back and his response was "it hasn't been more than 5 minutes since I left (it had been) and I was going in and out. Give it time." I explained that the issue was not that it wasn't cooling but that it was actively blowing hot air. Clearly interested in being done for
I called on Saturday around 3:30 p.m. and left a message. I wasn't expecting a call back till at least monday.i figured its the weekend and they are busy.I live with my dad who is older and our ac would not blow any colder than 84 degrees. I got a call 5 minutes later and the technician (who's name i forgot but has good taste in cars ) said he was finishing a job and would be there in 15-20 minutes.He was genuinely concerned and was very professional and easily could have told us it was gonna be a grand to fix it. He was here for an hour and ended up being about 100 dollars. My dad and I actually had a good nights sleep and the ac is blowing cold. Thank you so much.
Excellent company, we use North County Cooling for our home and business. Highly recommended!
Pat and his crew of Anthony, Mike and several others did an exceptional job removing and replacing our existing AC and duct work. We run a building supply business and they replaced the complete system in our offices during business hours without a problem. They were very well coordinated and each guy knew his responsibility. I've asked Pat to come back to make some minor adjustments to balance the rooms and he had they guys back the next day. The system is quiet and comfortable. I highly recommend North county cooling.
AC went out at 10PM, house cooling again by 8:30 AM. North County is always prompt, professional and honest.
Great company to work for. Very knowledgeable with Duct sizing. Value Quality.
We recently had a new A/C system installed by North County Cooling. Pat Igo, owner and his team are the most professional company I've worked with. Over the many years of working with numerous contractors in many different trades, it was a joy to finally work with a company that prides themselves in their trade and the true meaning of customer service. PBG, Florida
Great friendly people.
Highly recommend north county cooling....replaced blower unit on my carrier ac and went out of their way to pick up part to repair unit and got company to warranty item to further save costly repair....very professional and knowledgeable
We have been long time customers of North County Cooling (19 years). Recently, our Trane A/C was experiencing some problems that resulted in our unit unable to produce cold air (and the temperature outside on a hot Florida summer was in excess of 90 degrees). Not knowing what the problem was, they sent out a technician (Thank you RYAN!) who was able to diagnose a rather difficult issue to find within a short time. The owner, Pat Igo, worked with the technician to overcome some challenges through the weekend to keep us cool. This isn't the first time Ryan and Pat have worked together to come to a solution that was affordable and solved our A/C problems. We really appreciate the solutions, affordability, professionalism and honesty of this company. Thanks again Ryan and Pat!