Reviews (55)
Been waiting over a month for a part to be installed back into my ac. Can't get anyone on the ph an also have left several messages still no return call. UPDATE: Come to find out around the same time in June 2022" the company went out of business. That explains why no call backs or answering of phones. Now currently dealing with the company that has taken over. We'll see how this goes.
Scheduled multiple appointments and all No shows. Need to be reported to the better business bureau.
I have an air conditioning unit that has stopped working. I have an open service contract. I’ve called and left voicemails, I’ve emailed, no responses. Other neighbors are having issues as well and they’re receiving no response from their calls. I was told by another neighbor, the Jacksonville location is closed. I just had someone here 2 months ago to service the coolant, they never said they were closing shop in Jacksonville. I’d like my contract honored and my unit repaired.
The company originally installed our AC/Heating Units and the units are still under warranty. However, I have called for four days (a cumulative 3.75 hours) with no answer. I finally had an answering service answer with the promise of a call back. No response. The warranty is only as good as the company that backs it, and in this case, it is worthless. I have a novel idea.... answer your phone!
Nico did an excellent job repairing the unit! Thank you!!
Nico was awesome quick amazing friendly service and fast worker and very informative and showed us easy way to flush system with water and vinegar great guy will recommend and want back
One Stop just installed a complete new system in my house. From the initial estimate to the installation everything was awesome. The installer was Keith and he couldn’t have been any nicer or more professional. Swept up as he finished and everything looks like it did prior to his arrival. The installation looks light years better than the previous system.
Siempre encuentro lo que busco
Professional. Went straight to work. Performed his duties. Shared status. Left.
I have been serviced by One Stop Cooling & Heating in Jacksonville for 4+ years. They service my primary residence and my rental property. They are very professional and provide timely service. Everyone from Michele in the office to the Jeff the senior tech is friendly & extremely knowledgeable. I would recommend this company and will continue to trust them exclusively with my systems!
The men were polite and professional.
Technician was professional, courteous, informative, and answered my quesions.
I got dehumidifier and mini-split system installed. It was quick and they took all my concerns into consideration, like making pipes invisible. After a few weeks they called if everything was ok, and came back to adjust dehumidifier as it was not working correctly.
Staff is professional and friendly however it has been over a month and counting; waiting for a Goodman AC installation. They had to change the proposal two different times due to lack of equipment, understanding today’s demand, and when they finally get everything together and come out to install the air handler was badly damaged. They sent another (3rd) proposal for a totally different brand and lower Seer Rating than the one I paid for. I refuse to spend my hard earned money on something they just want to install just to get the job done. I honestly hope they get all the parts for the Unit I chose soon, without damage, and can finish the job ASAP.
total nightmare complete screw job
Jared was very polite, shared info to help keep unit working like new…
Sales person was very knowledgeable and professional - not pushy or overselling. The installation technician was on time, had all tools and parts needed, was very professional. He checked that both heat and A/C worked before leaving - and cleaned up!
As always the technician was efficient, courteous, informative and friendly.
Very friendly and professional!
One Stop Cooling installed both of my units at my home. The salesman, Richard was very easy to work with and responsive during the purchasing process. The two technicians that installed the unit, Danny and Adriel, were the most professional and hard working contractors I have encountered in long time. These guys were extremely polite, very mindful, and a pleasure to have around. They worked well beyond the time I have seen anyone work in order to get the unit installed and took a great deal of pride in their work. I really hope the company recognizes the quality of these two technicians they have in staff and rewards them accordingly. I highly recommend One Stop Cooling.