Reviews (100)
Called about an AC issue ... they were able to get someone out there sooner rather than later, everyone was so nice and helpful. Showed up on time and fixed my issues. Never had a bad experience with them since they installed my unit in 2016!
Fixed a leak in the copper line on my mini split in short time. Showed up on time and was very professional. Will call again.
Lightening struck our house on June 13, 2023 where me and my 90 y/o mother live; we are both disabled. We must have air conditioning, especially my Mother who is on oxygen. I won't take time to list every way NORTHEAST FLORIDA HEATING & AIR take advantage of me and my mom, so I'll only give the worst examples. When the tech arrived I told him that it was most likely an AC condenser board, yet he spent 8 hours over 2 days doing "diagnostics" and the problem was in fact the condenser board which I had asked him to please look at first. NORTHEAST FLORIDA HEATING AND AIR charged us $450 just for the "diagnostics" which he mostly spent on his phone out in my yard. The tech told me that the board was a "special order" and could be anywhere from $200-$600 and they could have it later in the week! The following morning, I was quickly emailed a form from NFH&A saying the part would in fact cost me $600, then urging me to order the part quickly so they could get it fixed for me whenever it arrived. This is when is became suspicious about the predatory tactics that were being used to take advantage of Mom & me. Northeast Florida Heating & air targeted 2 disabled old people to take advantage of. I called another AC business that I was referred to by my neighbor. The tech arrived in 30 minutes. He instantly zeroed in on the problem, being the condenser board. When I ask how much and how long his answer shocked me. He told me that the board was under warranty and didn't cost anything and he had the board right on his truck. The whole fix took and hour and a half and cost me $177. So NORTHEAST FLORIDA HEATING AND AIR was poised to charge me, conservatively, $1,300. Over charging me $1,125. NORTHEAST FLORIDA HEATING AND AIR used predatory tactics to take advantage of me & Mom.
Hunter was knowledgeable and very pleasant to work with
Always receive great service. Things break, but it is always nice to know they have your back when things go south.
Dave and Tonya provided excellent customer service. I will always be a customer. Thank you for all you did.
Always there when you need them! Thanks for the quick service!
Dave the technician was very professional and skilled at what he does for the AC unit I prefer Dave on all of my job sites
Best AC company around!!
On time and good value. Guys worked really hard and never stopped. They were able to repair the system at a fraction of what a new one would have cost. I thought I was going to have to replace the system and was prepared for the cost and told them so. The guys inspected the system and found some minor repairs needed. Honest quality repairs.
Dave, my technician was great as always. He has serviced my AC many times. Always texts to let me know when he’s on his way. He explains the problem in a way I understand and gives me the options to repair. I generally get a service visit within 1 or 2 days of me calling the office. All staff are super friendly and helpful. I trust what they tell me and they always do quality work.
Been a customer for more than 10 years! They put excellence in customer service and do not try to sell or repair what is not broken.
Kevin is articulate and is knowledgeable in his job. His customer service skills are excellent. Northeast should be proud to have Kevin as an employee. He is an incredible representative of your company. In my experience that is not common in the service industry. Thank you
Hunter did a ver good job. Gave me detailed answers to the questions I asked him.
JP was fine to deal with. But little disappointed with the fact they forgot to bring all materials with them. Had to pay extra rate for getting parts.
I picked NE based on reviews and their years in business. Hunter was prompt and professional, and handled the issue quickly. The diagnostic cost was waived as a repair was made and the final cost out was great. Great company as far as I am concerned. Highly recommend.
Awesome service from Kevin.
I was very happy with Dave, he is BEST!
The Tech was very nice and clean while working
NE Florida is ALWAYS top of the line. I highly recommend this company to anyone. From the office to all the workers. Awesome company!