Reviews (28)
Won’t service my ac and want me to pay before they’re come and even look at it. The unit was purchased through you. The warranty is through you. Asking for payment for labor BEFORE the labor, just in case I call someone else that might get here before you, is absolutely ridiculous. I have not even received a call back to reschedule service after the no call no show. I will not be paying for labor until the labor is completed.
Install bad Bad customer service Will not respond to phone calls No call no show on repair service for warranty
They do really great work on I would recommend them for anybody there they try to help people out that are in dire need of an AC repair in a work with the budget you have very friendly and considerate and understanding with our situation in our home because of our 20 dogs..
Bobby is always so courteous, friendly, and personable. Bobby is extremely thorough and even takes the time to point out little things or explain how something operates (no matter how many times he has to repeat it for me). I appreciate how I can contact Cook’s anytime with any questions or concerns, and I can get questions answered and concerns addressed immediately. Thank you for 12+ years of exceptional service and an outstanding AC system!!!!! You guys are truly incredible!!!!!!
Our Service tech was on time, personable and informative. We’ll be calling Cook’s HVAC again when the need arises..
Incredibly professional and thorough maintenance. You can’t go wrong with Cook’s.
They were here early and worked all the way up until 7pm until it was done. It rained all day and they still continued to work. They were so professional and so friendly. They were respectful of me working from home, every time they came in they were quiet. Highly highly recommend.
High Recommend Cook’s Air Conditioning! I called about 10 different companies trying to get an appointment to come fix my AC that had broken and most were rude or unprofessional and had reps that didn’t show up. From the first call I had with Cook’s they were extremely professional and nice. The representative walked me through some basic things to check first to make sure whether they needed to send someone out or if it could be fixed on my own. Jerry came out the next day. He gave me a time range he would be here around and ended up coming earlier. Within the hour my AC was back up and running and he explained everything he did and some recommendations on what else I should consider in the future. I will absolutely be using them for my future AC needs!
Guy did a great job and was very knowledgeable!
Amazing service, highly recommended!! Our AC unit stopped working overnight and first thing Sunday morning I started calling different companies. After getting answering services promising that a technician will call me back because it was 8 am on a Sunday morning, Cook’s AC came through! Less than 5 minutes after I talked to their answering service, their technician, Mahlon Oglesby called me back and said he could be there by 10 am the same day. Mahlon was on time, professional and had our issues fixed in no time. Especially grateful because we have two little ones and the temperature outside was rising! They totally earned our business and we will continue to use Cook’s AC for any future AC issues.
Never showed
He did a great job now I'm warm.
Great service and information on maintenance thanks Mahlon Oglesby
Maylon Oglesby came by, diagnosed the issue and was fair on the bill and even set me up on the gold plan which saved me money on the overall bill. I’m very satisfied with his service and professionalism.
Jerry was great, he told me everything that was wrong and possible and future repairs that may be necessary. Did not take long at all for the repair, definitely went above and beyond. I will be using them again.
Very happy with our service. Got here quick and no funny business, fair and reasonable price
Best customer service I have ever Seen! They are fast and professional ! I highly recommend Cooks Heating & Air to anyone !
They were great. Fast and really nice.
Vary friendly technicians showed up on time, explained everything really well I really recommend checking them out did an amazing job on saving us money in a professional manner:)
Great! Fast and friendly service. I was very satisfied with Cooks.