Reviews (36)
Charles was a pleasure to work with and gave solid and reasonable advice. Highly recommended to call him before going with a big company!
Called and they were here within an hour. Super conscientious, thorough, and knowledgable. Turned out to be a quick and easy fix. Left me with instructions on how to mitigate the issue in the future. I will 100% call again for all my A/C system needs.
They were great and fast at fixing my A/c And when I had another issue just a few days later, I texted and he was very helpful in diagnosing the issue even though he didn't have to. I will be recommending them to everyone
My A/C which was only 6 years old when it began not cooling well and leaking freon. It was installed by McGowan A/C and I called them twice for repairs. After a week of no response from McGowan, I called Chase A/C (who was recommended by a friend) and they came the same day we called; fixing the issue the next day. The unit had a bad a coil which was a rarity on this type of a/c unit. Chase was professional, courteous, and expedient which I greatly appreciated since I had a medical situation at the time and heat intensified my condition. Oh, McGowan did call back, three weeks later saying they had missed the service call. Chase A/C will definitely get all my future business.
A/C broke down when temp outside was rising. I called whoever can come out the quickest and Chase came out that same Friday afternoon. They came in and out fast and resolved our issue in less than 30 minutes. Good job.
Charles was prompt, courteous and professional. He arrived promptly and diagnosed the problem quickly and accurately. He had the parts needed on hand and was able to get the house cool again within an hour. I felt he was honest and trustworthy, he didn't try to sell me something that I didn't need. I know every situation is different and depending on who and when you call they may not be able to get there immediately, but in my case Charles was Johnny on the spot and saved the day, I would have no problem recommending Chase Air Heating and Cooling. Thank you very much!
Chase Heating and Air is totally invested in providing Quality service, genuine sincere care as if you are family and the most honest company we've ever done business with - and that's saying volumes as we are senior citizens
I've been using Chase Air for about 8 yrs now. They have replaced a whole system and have done multiple maintenance items on my other systems. The one thing that stands out is that they take the time to talk about the problem on the phone and make sure it's not something I can fix first. That speaks highly to how the business is run. Always looking out for the customer. For this reason they are the only AC/Heating company I use.
Always professional and honest.
The best in Jacksonville, FL. Integrity, quality and service.!
Just unexpectedly had to have my AC unit replaced this week and Chase Air did a great job! It wasn’t a fun situation to be in as a first time home owner, but I felt like I was in good hands with this company. I had previously been using another company that I was happy with, but they were completely booked when I needed them. When I called this company they arrived within an hour when it was already late afternoon and they had a unit installed just a few hours later and much faster than I anticipated. I will happily continue to use their services although I don’t anticipate needing to as they seem to do high quality work (without charging an unreasonable amount). I highly recommend them for any future services you might need.
I've been using Chase Air for years and they are the best there is...period. I found Chase Air years ago after two other AC companies couldn't figure out how to fix the upstairs unit or get it to work sufficiently. These same companies were more than happy to charge me for the visit, recommend a swap out or explain why further attempts to fix the unit would cost so much so we left the upstairs unit to limp along. When we were faced with relatives coming in for a visit I decided to give it one more shot and called Chase Air. Charles is the owner and he was not only able to figure out the issue but really impressed me because it took a huge amount of expertise and time that none of the other firms could come close to. The cost for the service received was more than fair. Over the years Chase Air and Charles have come to my rescue and ALWAYS make me feel like a valued customer. Charles has come out and not charged me for the temporary fix that kept us comfortable till he came back with the parts for the permanent fix, works through the warranty for my units and has saved me more money and aggravation than I can recount. When the downstairs unit started to fail he didn't do the hard sell on the swap out but it made sense to me. I asked why he didn't suggest the swap out more and he said that some customers feel its an up-sell so he prefers to just lay out the options and let them decide. I did my homework on the swap out and the cost was more than fair but the over the top level of service afterwards makes it an amazingly good deal. Last night the upstairs unit stopped working. I texted Charles during dinner time and he went out of his way to help me when he didn't have to. Try getting customer service like that anywhere else. Companies and people like Charles are impossible to find. If you need AC work done, get Chase Air .... you can thank me later.
I have used Chase for 10+ years and they have kept my 15yr old units running perfectly. They have a terrific work ethic, are very honest, reliable and respond quickly. What more could a happy customer ask for!!
I called and yesterday stated where i was calling from, He yelled "WHO CARES" and hung up on me ! Guess Charles was having a bad day ? I called someone else needless to say .
I was an idiot and severed the refrigerant line while trimming around the outside unit. I called Charles after hours and got an appointment for first thing in the morning. Service was prompt, accurately quoted, and good quality.
So thankful for your honest, affordable work!
Charles was very professional and came to my house promptly and on time. He reviewed my options with me. I elected to have a new air handler and heat pump installed because my old unit was 20 years old. He came out the next day and installed it. It only took him around 3 hours for the enter job. The entire time while he was working he kept his work area very tidy. Afterword he showed us how to use the new thermostat that came with the system. Great service and a great price. He installed a very high-quality name brand unit that is ultra-quiet. The AC is working awesome. Chase heating and Air-conditioning has exceeded my expectations on every level.
Have used Chase Air for years and highly recommend them. They are air conditioning experts, but more importantly they are good and honorable people who truly practice the Golden Rule. They have promptly come to the rescue twice now when our A/C stopped working, and the second time they did a temporary fix to help it last until they could replace the unit. Within days, they replaced our old AC/heat pump with a higher-quality, much quieter one for FAR less than we had paid for the original one 12 years earlier from another company! Margie and Bob - Jacksonville.
Called Chase Air over 1 year ago. They are prompt, courteous, and competitively priced. One year later, everything is working great! I would not hesitate calling them again.
Chase Air had performed some maintenance in the past and I was very pleased with their work, so I called to get an estimate on repair work. They were, by far, the most fairly priced out of 7 companies I called. The technician arrived on-time, was very pleasant and professional. I will definitely use their services again.