Reviews (47)
These guys have questionable business practices. Don’t fall for their “hard start” upgrade scam. They show bogus readings and claim it will reduce compressor life. Well, show me the motor specs. Also, don’t show me VAC on your clamp meter and claim it is current. Finally, it’s a “soft start” circuit, not at “hard start” circuit used for motors. I guarantee this motor already has a flyback diode or some sort of snubber circuit handle start transients. Don’t try to BS an engineer. Shame on you trying to take money out of the pockets of people in this day.
So disappointed- I have been working with this company for over five years-trusting them and never questioning them on price. They have serviced my home and my family’s home for years. Diagnosis was a blower motor $1350 - called a few places and found out they would do the same repairs for $850- spoke with Sam the service manager and as he put it, we are in business to make money- I agreed but said there is a limit on the gouging- I will no longer use this company moving forward- what a breech of trust- I have requested they come and remove the part and reimburse me in full. Still waiting on Sam - he doesn’t reply to his emails or voicemails - sounds like he can’t handle the position. I’m getting the impression that everyone is commissioned at this place. At this point I’ll take my loss and never use them again-recommendation: get an estimate first- and compare prices
Charged me $445 for a 15 dollar capacitor in a virtually new A/C unit they installed. Asked for a itemized bill and. they refused. Asked for a supervisor and no one returned call. Unit is just over 2 years old and now compressor went bad. Used a new company. Said it was poorly installed and a rush job. Now I'm out another $1800 for a New Home build just over 2 year old A/C. If I could I'd rate them a zero.
Spent over $3000.00 between replacing the coils, freon and service and the same problems continued to occur. Another company sent a pro out and he found the issue promptly. I would not recommend.
Jeff has been servicing us for several years and unit has been working great!
superb service
Air Flow Designs is the epitome of utilizing the cheapest products, installation techniques, and back it up with rude staff, and horrible service. Let me preface with saying, we did not select Air Flow Designs, they were contracted by our new home builder, which should tell you why we are having the issues, builders are using the cheapest vendor they can find. We have a 16 month old complete unit from Air Flow Designs that has now failed completely, twice, leaving our home between 90-95degrees and unlivable for days as they work to get a technician out to service. When onsite, we found that the reason for the first failure was a poor installation, and not sealing the air handler, which allowed condensation to drip into the unit, and damage a chip board. After replacing the chip board, they still failed to seal the unit to prevent the same thing from happening again, and a week later, our system has failed again. Not even calling them back, I'll pay another company to come in and fix their work, before I entertain the idea of an Air Flow Designs employee in my home ever again! Their is a reason you only see Air Flow Designs in new construction, they are providing the cheapest tricks on the block!
Jason and Alexander responded separately to my call. Jason did the analysis of the problem and ordered the part that needed to be replaced. Alexander came with the new compressor and related items to do the job. He did the entire installation of the compressor, refrigerant charge, filters, etc., tested the system and put in back in service more quickly than expected. Both technicians did excellent work in a cordial, informative manner.
So David Weekley uses airflow for their serving and we have had Jason come out a few times. This man is hard working and knows his stuff! Our AC broke last night and I called them today, let Jason listen to a video of what was happening and he immediately knew what it was and was in and out in 20 minutes which is so appreciated considering our house was at 84 degrees. Thank you, Jason!
Jeff can out on Saturday afternoon and he was outstanding by fixing my AC System in a timely and efficient manner! Me and Family greatly appreciate the professionalism! Sincerely, Mr. Campbell
Today we had our annual maintenance inspection and service for the A/C. Our technician was Yatchen - who called before he came to let us know he was on his way. He was thorough and informative. We decided to get the annual maintenance plan with 2 cleanings a year. We've used Air Flow before for other maintenance as well as a repair. Air Flow also installed the HVAC system in our home. We recommend their services highly.
Our technician & salesman, Jeff Polansky does outstanding work. He is trustworthy, dependable & professional. We are very pleased as well as with the installation team. We recently needed a new unit at our second home. The installation team was on-time, reliable, professional and very courteous!
Air Flow Designs Heating & Air Conditioning of Jacksonville has been our family's air conditioning maintenance company since the mid 80's. My parents used them and now I do. The entire company is committed to consummate professionalism. Their technicians are second to none. Jeff P. is one of them. He came by today to replace my UV kit. From the moment he walked up to my home, he was friendly and professional. We are very diligent in the care of our home's A/C and Jeff was very understanding of my questions regarding what he was doing how he was going to fix our issue. His high degree of skill and flair was very apparent. He was honest and forthcoming. He even took the time to answer other questions I had regarding the care of our system. I really felt like he was genuinely interested in helping keep our system in tip-top shape. Jeff is a true testament to what a top notch company Air Flow is and that they only hire the best of the best. Thanks Jeff!
Jeff P. did a great job diagnosing the problem and repairing our AC. He was very friendly, knowledgeable, and professional.
Jeff was courteous and professional. He completed the job to our complete satisfaction.
Always a pleasure with Air Flow Designs. Very responsive and excellent quality work. Everyone from the techs who some to the house (ex: Jeff) to the folks in the office like Austin, Ashley, Miriam, etc. are easy to reach and keep us informed.
Jeff P did a great job. Thank you all of your help to resolve my problem.
The technician that came to my home, Jeff, was professional and considerate (wearing PPE given pandemic). He identified areas of concerns and put in orders to address them immediately. I received my call back within a day to schedule for minor repairs covered under warranty. Thanks Jeff!
I've worked with Air Flow a couple of times at our new home. I've had the same technician Jeff P. and he has been a great guy to work with. Very personable, professional, and patiently listens to our concerns to help us find the right solution. Because of how well things have gone with Jeff we intend on staying with Air Flow after the warranty period ends.
Jeff P. Is very professional, knowledgeable and quick!! Great employee.