Reviews (71)
Ace has never failed me.
Very helpful and friendly staff! Highly recommend! Save yourself paying sometime and get the parts and do it yourself! Had what I needed and very knowledgeable guidance! Thank you all so much! Wish all merchants were like yall!
Great place to get the parts for most or all of your appliances at a reasonable price. Kristy was very helpful in taking care of all of the appliances needs.
BUYER BEWARE. This company will sell you an incorrect item and then not refund you or exchange it. We needed two parts to fix our broken stove. We gave the representative our stove's brand, model, and serial number. The representative sold us the parts that were supposed to be what we needed. When we attempted to repair our stove, the parts did not align correctly so we called a professional service who came out and could not use the parts because they belonged to a different brand of stove. We contacted Ace Air Conditioning & Appliance because we were sold the incorrect part. They would not refund or exchange even though it was an error on their part. Whether the business intentionally scammed us or made a mistake, they would not make it right. How often have they purposely sold a high priced item incorrectly to a customer and then made off with the money? Seems I'm not the only one either according to other reviews. I will never do business here again even if I have to pay more money elsewhere. You just can't trust them.
Ace found parts for my rv ac unit been going there for about a year always treated nice today picked up some parts for my rv the lady that helped me never said thank you or have a nice day was not used to that as a customer but will continue to use this business
When you are able to find out what the part is on an appliance that has gone bad, we are fortunate to still have small electronic shops available to us. Ace air conditioning is more than just an air conditioning shop. They have replaceable parts for all of your home appliances. I don't have to go into Ace on a regular basis but when I do need them I'm so glad they are there.
If you don't have an exact part number the sales counter can't help youLowe's has better customer serviceI got the impression that they didn't want homeowner businessPassive aggressively rude
Back on 11/3/21 I stopped into The store on Beach Boulevard inquired about a Service Call to Repair My Dryer, I was Greeted by young lady named Christy Who Answered All My Questions Without "Fluff". A Service Call was Set up for 11/4/21, Technician Troy showed up Early in The Time Block Diagnosed The Problem install The Parts & All has Been well & Good Do I Recommend Ace "Yes I do" Thanks to All For The Prompt Very Polite & on-Time Service.
Great customer service. Reminded me of the parts places of old - helpful, friendly, and patient. I needed a part for my a/c. Called them and they had it. Told them it would be a few hours before I got there. Never gave name or specific information. Arrived several hours later. Mentioned the part I had called about. She reached behind the counter and put it up on the counter having already pulled it for me. Just something "extra" it seemed. I will definitely remember and use them should the need arise again.
Krist was a busy lady each time I walked into the shop. She took the time to listen to my A/C issue, offered a solution and provide me with guidance in how to use the products I purchased. I appreciate the support she provided both on the phone and at the parts counter.
Good, this place have a pro seller 👍👍
Awesome staff..got what I needed ..imagine a girl fixing her own unit
Great
Great customer service 👏👌👍
Friendly, had exactly what i needed.
I have known Troy for over 20 years and can tell you that he is one of the most professional and honest businessman I have ever known. Every service call he has ever made has either been a successful repair,or an honest evaluation of whether it was cost effective to repair vs replace. He has NEVER led me wrong! Do not hesitate to call Ace Appliance!
They help me fix my fridge by holding the parts past closing thanks
I can't say how amazing and professional they were! Always got a call when they were on their way! Always followed up and keep you posted on what is happening! This is the way a company should run! Troy was most helpful and worked very quickly on a hard part to remove! I have to say it made my day! Thank you
I had no idea who to call to fix a dishwasher, but I am glad I called ACE! Troy was so knowledgeable and professional and the cost to repair was fair for the amount of work he did. Office staff was also very friendly and helpful. Troy came out twice since he had to order the part, but didn't charge me anything until it the repair was completed.
Had the oven element in stock at a reasonable price.