Reviews (58)
Just called this company looking for a plumbing proposal for a new ground up building. The lady that took my call was very rude. do not call this company.
DO NOT CALL THESE PEOPLE! They charged our company credit card $6,000 without our approval. We simply gave them our credit card # to have on file. We gave them 2 work orders for a Belk store and they never gave us an invoice or any details of the work performed. They were approved to spend $1,400 and charged us almost $6k. Stay far away from this company - especially their office dispatcher Sandy.
I had a great experience working with Lorenzo! Would highly recommend asking for him specifically to help with any of your needs. Very trustworthy guy!
I called to get a price quote and possibly use their service. The lady on the phone answered is very rude and nasty!! I was telling her my problem and she asked, " when did this start happening. The truth?" What would be the point of me lying about when the issue started. Why would that be a question to ask a potential customer. O was offended and disgusted with the lack of customer service. I will never use this company!
I called a woman there named Sandy who took my details (including my credit card number, which I was very uncomfortable giving out) and said she would call me back with a time when a plumber would come out to fix my emergency problem. Well, 40 minutes went by and she never called me back, so I called a different plumber and made an appointment, so I called her back to let her know, and she said "oh, a plumber is coming out there now". What? Then why didn't she call me back and tell me?! I canceled the appointment and I told her to not put any charges on my credit card, and she hung up on me. Very lazy, rude, scammy, and unprofessional business.
Do not use these company. They are thieves, they told me that coming to quote was $99 and they billed me $299 without telling me anything. In the call I authorized the charge of $99 and they charged me $299 without telling me anything. Then his quote was a technician on the phone who told me a ridiculous number for the job. They are thiefs.
extremely unpleasant customer service, couldn't even get to scheduling a quote because to receptionist is so rude.
Trying to charge people 100 to quote replacing system
They did good work for a neighbor. High prices. I drove down 11hours. Scheduled the work to be done, not diagnosed, they didn't come prepared even though I'd given the necessary information. Had to use another company. Saved myself a third of the price: $700.
I talked with SUMMER this morning to schedule a maintenance visit. She was VERY polite and knowledgeable. She quickly took all my information and explained how the appointment would be handled. SUMMER spoke very clearly and professionally with a positive attitude. What a refreshing experience!!!
Poor customer service
It is shame. Not professional they did not show up even after call to confirm. They say on the way they say at the site. Still did not show up. Why lie about it. If you can’t make it please tell me so.
Bo was an excellent technician and was able to identify and fix the issue with our refrigerator quickly. Will definitely call on A-1 for any future issues.
Fast and friendly. Came out the next day and got my shower taken care of.
First off, the ladies in the office, Marlena and Amber are amazing. Very polite, very helpful. They answer any questions you may have and just all around friendly. When the guys came out to fix our slab leak, both of them were super nice very professional yet they made you feel like you are friends. And they did a fantastic job.
Great Company. Great Customer Service!! You won't go wrong using them!
Nice work. Came home after work to find out my wife was so pleased by joe. What a guy
They were very responsive and got the job done quickly..
fast and professional service. Will definitely be calling again!
I had a leak in my shower faucet and a cracked tub. The woman I spoke with on the phone was friendly and got me into their schedule quickly and kept updated. The gentleman that came to my place was knowledgeable, friendly and polite. Got the work done in a couple of hours, cleaned up after himself and my tub looked brand new with the reseal!