Reviews (36)
I used this company to install an air conditioning system, split unit Carrier. Great job, great work, excellent service. System works perfectly very very happy indeed and would recommend to everyone and the best part, really really great prices on Carrier systems
The supervisor Nelson was extremely rude and unprofessional. If that’s even his real name. This company doesn’t care about their customers whatsoever, they’ll only begin to make changes when it impacts their business financially. I see why their rating is soooo low. I would not recommend their business to anyone!
Great company if you value low budget, low quality work, with techs who take 3-5 attempts to “fix” the issue. If not, I’d look for alternative options.
I bought a brand new home and the thermostat went out. One year later the thermostat went bad again I called them and they lied to me and said there's only a 90 day warranty they weren't I was standing in the store looking at the warranty and it's a 5 year warranty I told them 1 bring me a thermostat all install it myself or 2 all write some Google reviews. They said no either we charge you 150 bucks or we'll take option B so here I am writing a review because these guys are liars and I talked to 4 different people and they're all very disrespectful I will never ever and I'll let my neighbors know not to do business with these a*******
I had Central Air install a new AC unit only to discover they only installed new parts and left the original housing and wires. However, I was charged for a brand new unit. Spoke to manufacturer about this and they said that is not the correct way to install a new unit. After calling them several times, I finally spoke to a Mr. Alvarez who told me the installer made a decision to just replace the parts because he could not find us in the house to discuss this. Funny how he managed to find my husband when he needed payment and still did not discuss the fact that he only replaced the parts. These are photos of inside of “New” machine.
Run away......
I have called to set an appointment which they are very busy. The day finally comes for them to show up they never did. I have taken off from work which I have a busy schedule as well. I call them and my time slot is completely different from what I booked. These people are unprofessional and a waste of time. I see why they have a 2.7 rating and seems they haven't improved. It's like they really DGAF! I can't wait until.my warranty is up. I will NEVER use their sorry A**
Excelente servicio
Aplique y ni el manegger estaba allí me dijeron que regresara a la 1pm y cuando llame que vi el anuncio me dijeron que fuera aplicar que estaba allí y veo que a muchos les asa aplicas y nunca te llaman para que basura ponen el anuncio que hace falta gente suerte pero ?nose porque siempre hace falta gente allí ?
2 weeks tech was out to dain line and i was not home. Told my wife everything is good charge and left now same issue. Service was not service. But yet wants to charge $$$ no service Department complete BS.
They stared the job and no finishing! The customer service the worst. You call manager to let him know what is going on! And no answer ever!! Worst!
great & friendly customer service!
It was,still skeptical on somethings.
I'm going to contribute to the 1 start experience as most people have been doing here. This "USE" to be a good AC company once upon a time. I don't know if new management took over etc. I've used them since 2017. I "attempted" to use them recently in the last 2 weeks. The company now SELDOM answers the phone (you have to make at least 4 attempts before finally someone feels like working and answering the phone). Also, even though google says they open at 8am.....you can forget about calling between 8am-9am (no one will answer PERIOD). Finally got through one morning, explained my problem, they sent some Julian guy over to the house (who appeared to be in such a rush to leave he was barely able to explain the problem of my ducts). I then proceeded to call simultaneously for 2 weeks in a row JUST TO GET A QUOTE!!!. I'm STILL waiting for them to call almost a month later lmao. A female kept answering the phone, kept putting me on hold for what seemed like hours, then came back with a BS story that they have to talk to an engineer and bla bla bla....bla bla ...bla bla bla (we will call you back). I'm STILL waiting for them to call back and when they do, it will now be my turn not to answer :). If there is one thing I do not do is "beg". You guys are NOT the only AC player in town and with your LACK of customer anything skills PERIOD - I would not be surprised if a company of your caliber continues to remain in business! I proceeded to google another company, (DUCT Air Works), who were EXTREMELY professional, ANSWERED THE PHONE within 1 attempt, came within ONE WEEK, and my issue was resolved, professionally, and quickly. Never ever again.
Wow I can believe this company has even 3 STARS. Worst expierienese ever!!!! Our AC unit is in warranty and in 1.5 years there came 3 times. I bought with Lennar and this company did the installation of our unite. After 8 mounths living in the new home our AC wasn't working. I called them and there didnt charge me for the reason it was in the one WARRENTY. The freon was missing is what there tech said. So I just added new freon and I thought that would be it. 6 months later the AC didn't work agian and I was one a business trip and wife took care of the issue and paid 80$ service charge the only thing there did is adding again freon. When I got home after a week I didn't thought about it anymore. BUT 2 MONTHS LATER agian AC is not working and we paid agian somebody to come out to put freon but now the tech is saying that there is may a leak in the line and we got pay 400$ to check the pressure for our AC. I this issues was addressed in our 1 year WARRENTY. So i do not think that i should be punished to pay for this reparation. There called me back after 3 days and wanted to offer me a 60/40 deal and there where I got angry. I more happy to pay 1000 to a different company then paying one more $. To a company that don't honor there WARRENTY 👎👎👎👎👎
Customer service is fatal !!! 4 days trying to reach an answer... Worse company ever !!
I have a new home in palm breeze my a/c started making a loud Noise it sounded like the compressor and the fan was also sounding weird outside I called them 1 month before my warranty was up to check it And the guy made every excuse not to address the problem and told me that it could be the float switch And after he left it started making the sound again so I called them again and explained to them that they never fixed it!!! My a/c had 1 year free service and 10 years on parts My year was up so they told me that I had to pay 82 dollars and nothing more. then when the guy gets here he tells me that he’s going to change the capacitor because it was bad after that the guy comes with a bill for 185.00 and I told him that the parts were under warranty then I call the office talked to lady I spoke to and completely changed her story that now it’s 185.00 and not 82 The original cap was 21 dollars and charged185 to connect 3 wires & a screw the only reason I called them was not to void my warranty I WILL NEVER EVER Call These people!! They are Liars and thieves and will do or say anything to take your money and after 185 the problem still isn’t fixed and the guy didn’t want to give me my old part he changed The problem still isn’t fixed !!!!Call someone else these people are no good!!!!!!!!! I would rate them a 0 if I could
The price was too steep.
Fui a una entrevista y nunca recibí respuesta.
Lennar uses them to install A/C on some of their new homes. Had an issue with the Honeywell Thermostat. Unit and Home are still under the 1 year warranty, they wanted me to call Honeywell instead of even listening to me. Turns out after speaking with Honeywell is the A/C installers problem, they did not installed anything correct! Would not recommend.