Reviews (100)
Cooks air conditioning is always been Johnny on the spot for AC repair and now we're going to have them put a new air conditioning unit in the home looking forward to the great service we've been with them for many years thank you Jerry.
Both of the installers, Elliott and Steve, were very professional and answered all my questions. A real pleasure.
Craig was on time, friendly, and helpful!
The problems I had were taken care of and the cost was very reasonable. I'll keep on using Cook's Ht/Ac.
On Tuesday 3/28/23 Cook’s sent Aaron out to investigate my HVAC malfunction. From his letting me know he was 35” out, to the conclusion of his time working on my system, Aaron was polite, detail oriented, and very helpful to explain the processes. While he was unable to duplicate the problem, he assured me that if any further problems arise in the near future that Cook’s would seek to resolve them at no additional charge. That’s a great relief. Aaron is very friendly, warm, and welcoming, while at the same time very professional. I highly recommend asking for him as your service technician.
Matt was a true professional. Arrived within the time frame that I was expecting, then serviced our system with efficiency. Very happy with our experience today.
Had an excellent experience with there tech Elliott! He was straight to point and loved answering all my questions
Terrific service, would without a doubt recommend them if you are want good professional quality service.
Came to the house and spent 15 minutes on us without taking the time to fully look into our issues for $85 just to say its hot oustide this is normal even though our 3 year old unit is 10 degrees abive normal operations. DO NOT CALL AND PRE-PAY THEY WILL STEAL YOUR MONEY!!!!
First of all, I was told he'll get a card on file when he comes, I was not told he needs a card on file before he starts driving to my place. There was someone home to open the door and he would have gotten the card information there but he end up not coming that day because he couldn't reach me to collect payment and I was at work so I didn't have my phone. I called again and now he wants to tell me he needs the payment before he comes over, I gave him the card information and he came over. I was charged $135 for him to come to my place to check my dumb breaker and say he can't fix it I need an electrician. If I had known this is all he was going to do I would never had gave him $135 for him to spend 1min at my home to do nothing. Something so simple could have been said over the phone "check your breaker". What a waste.
The technician is top professional, very polite, corteous, very careful and thorough inspecting, cleaning, the most profesional preventive maintenance. I most highly recommend Cook's AC and his profesional team.
We are very satisfied with the work and service provided by our tech’s. They worked very hard and was very helpful in explaining everything.
Matt was prompt, polite, efficient and did a fantastic job. He is the absolute best!
He was great! Very knowledgeable polite and very nice.
I had an issue with my new air conditioner installed by Cook's Air conditioning. I was initially not pleased with their responsiveness. But ultimately, they fixed a manufacturing defect to my complete satisfaction. I was very pleased that the owner of the company gave me a follow-up call to ensure that I was completely satisfied. I would definitely recommend this company for your air-conditioning needs !!
Needed help installing a smart thermostat. They were out the following day and also diagnosed a heating coil issue, but with no pressure to fix that day. He even cleaned my AC unit inside, and showed me how I could do it myself in between services. Reliable and professional.
The technician who came to do maintenance on my AC unit arrived on time and was very courteous and professional. He gave me options on what to do, and gave me some tips on keeping the system running smoothly. Thanks!
My Husband and I wanted you to know that Bobby was beyond Patient and would not give up for hours until we had air!! You already know he's definitely a keeper. He could've given up after a couple of hours but he didn't until he figured out why we didn't have air. Needless to say he did an Excellent Job!! Thanks Cook's, you're the Best and we highly recommend your company!!!
Had a great experience with Cooks. They did a good job. Will definitely call them again.
It took 8 visits to achieve a working ac because of mistakes. Now I have water coming through my ceiling downstairs and turns out its due to incorrect installation of the Airbender. Needless to say NOT A HAPPY CUSTOMER.