Reviews (100)
Top notch and very professional and capable with the knowledge of all AC issues..... Absolutely love the company and have recommended them to a lot of my friends
The Senior Technician, Mario, was a pleasure to work with! He was very professional, knowledgable, and willing to listen and answer all my questions! I would highly recommend this company!
very satisfied by quick response time and with tech (Dalton). our annual maintenance is 8 days away to recheck system levels.
Dan did a great job and was on time. A+
I was having trouble with my air conditioner For a couple of days, going off and on? Needed it fixed asap, did not expect a service call on Sunday, but no problem de tech ( Dalton) called me to notify me he was underway, with in the hour he had diagnosed the problem and my air conditioner runs better than before, he did one hell of a job. I recommend island air any Day you need great service, and reasonable,
I called Island Aire for a second opinion on my AC unit motor that went out. They sent over Mario right away, I mean within a couple of hours he was here. He was very knowledgeable, professional and fixed our AC the same day. We ended up saving a whole lot with Island Aire and even signed up for their maintenance plan. I do recommend Island Aire and I especially recommend Mario!
Allen with Island Air was great. As a nosy homeowner, he allowed me to follow him around and ask a lot of obnoxious questions. Our issue was solved within a couple of hours and we'll soon be on board with a maintenance agreement. Great job Island Air and thanks again Allen! 👍
I found this company after another co had failed to remind me when a routine maintenance was due. Again no reminder when my contract expired, resulting in 1.5 yrs without a maintenance check. All my fault, yes. Would a reminder have been nice? Double yes. This co provides several. The nice man who came out on my first time was Dan. He was on time within a 2 hr window. I had a text and ph call reminder, plus a confirmation the day before. He was friendly and pleasant, answered all questions, washed out 2 dirty filters and pulled the replaceable main one ( 1.5 yrs, remember?) He helped me with my Nest Thermostat, even though he said he didn't know it well, he knew more than me. I leashed my dog as asked but a few mins after arriving they were best friends. Oh, forgot to say they were half the price of my last co. Thank you, Dan, and Island Aire! Call around folks! I doubt you can do better!
Had Justin from Island Aire come out to help with our air conditioner. Another company told us what was wrong (the motor of the fan) and quickly gave a price and left us in the heat. Justin spent time diagnosing and then preceded to fix the issue. It was a band aid to hold us over and gave us time to get a new air conditioner. Being in Florida, those few days helped us big time! Definitely recommend this company. It isn’t often you come across people who are genuinely kind and caring.
Beau was fantastic and very professional. He correctly diagnosed and fixed two problems I was having with my pump and thermostat where other technicians could not. Great guy! Also I like the fact they have a maintenance plan that allows for two checkups per year with a 15% discount if you need parts/or other services . Thanks again!
The service you provide is aways amazing. We are so grateful for the professional and considerate way you communicate and provide such great care and service. Thank You so very, very much. Jane Hajedemos, Sanibel Island
Used to be great. Almost all staff have turned over, office refuses to itemize estimates, charges nearly 2x what other local a/c companies charge. Duct cleaning service is absolutely pointless, none of the sealer or cleaning spray make it past the air handler. I want my $1500 refund.
I have been using Island Aire for the past 2 1/2 years. When we moved in, they installed a new system. Over the past 2 1/2 years I have had numerous issues with the AC system they installed. I also have a maintenance plan with them. And they come out twice a year to service the system. Up until today, I have not been very happy with them. Numerous service calls and repairs to a flawed system (not their fault) but lacked finding the right technician to properly diagnose the problem. Well today Mario showed up. He unfortunately was the victim of my anger of having yet another issue. He was very kind, polite and understanding. He went straight to work and within a short period of time, I could see that the A/C was again functional. He also called his company and explained what was going on, noting that my system was properly draining and in excellent shape. When the service call was over, he fully explained what he was seeing with other systems and how he remedied the problem. I was then informed that I would not be responsible for payment they were charging the manufacturer. He really saved the day and redeemed Island Aire for me. He also noticed on my previous bill that other drywall work was to be performed and had not been done. That was also communicated with Island Aire and hopefully someone they contract with will call to fix it. I will now only request Mario to work on my system. Thank you Mario for your hard work and considerate personality.
I had a very good experience from the start to the end. They are very friendly and professional. I will recommend them to my family and friends
You supplied and installed our AC, We have a service contract with you. WE were having some water accumulation and the sensor stopped the AC Operation as it should. We drained the water and cleaned the sensor. Unit started to run again. We called to have Island Air check the AC to be sure that all was working. The unit was just previously serviced. A tech came. Looked around. Pulled some parts out and did whatever. He left and said all was good. After two hours we came back home and AC is not working. Called your 24 after service hour with NO RESPONSE at all. It is hot and we have a sick dog on our house. Answer your phones and honor your service contracts, please! UPDATE- A Tech Named Brian came at 11:00pm in response to our call. Brian was very knowledgable and was able to determine and fix the issue vs the last maintenance service and the tech that came earlier today. Brian knew what the problem was and resolved the issue. I wonder why the others did not. Kudos and our thanks to Brian. Island Air, this Tech is a keeper and because of Brian our AC is working again. Brian, thanks much!
I've used them for major service as well as minor repairs and regular maintenance. Always on time in the scheduled window. Reliable trustworthy service.
We were in a real jam during the Memorial Day Weekend. We weren’t sure that there would be anyone available to reset our HVAC system. The Technician (Richard?) responded in a timely manner and was very competent and professional. Our air conditioner was restored in under an hour. We will be using Island Aire of SW Fla. in the future. Thank you!
Brian was professional and explained what he inspected in my a/c unit under my service contract
Dan was fantastic knew what issues were and fixed our ac . What a great asset to your company 5plus stars thank you so much for taking care of us on Memorial Day!
I have used Island Zaire several times for AC repairs and found them to be very responsive to taking care of my problems within a few hours after calling. Their technicians are very knowledgeable and courteous. I’m very pleased with their service and would highly recommend using them.