Reviews (100)
Nick came out the morning of July 4th to repair a puncture in a client of ours’ AC refrigerant line. He was prompt, efficient, communicative, and did a fantastic job of getting our client’s AC back up and running. Great job, Nick. We will request you on all of our call outs.
First time using this company, same day appointment and was on time. Recommend a few things that would help my AC run cooler. Waiting for my quote to have my unit cleaned.
Steven Begbie did a great job servicing our HVAC today! He was punctual, professional and personable while he cleaned and repaired our unit. It is my understanding that 5 Star Air is new to the Key West area, and I highly recommend them for HVAC maintenance and repair.
They were very prompt and professional. They arrived within 40 minutes and fixed the problem. Highly recommend them to anyone who needs A/C work done.
Called as I was experiencing issues with AC. Vanessa was extremely accommodating and able to send a technician out within a few hours. Received correspondence as to when technician would be out... would highly recommend.
Our technician, Jesse was professional, and confident. I’m very pleased with the service we received from this company would highly recommend them.
5 Star is the perfect name to describe my experience. Nick was knowledgeable, professional and courteous. He completely serviced our system and gave us excellent recommendations which made sense. Thank you. I recommend 5 Star Air without hesitation.
Nicholas has always been very helpful, where I work, and work out home unit. Thank you!
They are NOT 5 stars! The service was subpar at most to their competitors. I frequently get my AC fixed because I keep running into problems with the piece of junk. They came by slacked off, skipped a few steps in repairing my AC, and gave me attitude. I would know best. My AC breaks at least 5 times a month. I’m constantly having people come fix it.
What a great Company, the BEST service I've ever had. All the way from the receptionist to the service technicians. Hard to find great people that give you great service anymore. We can't thank you enough!!! Ron
Our AC stopped working Saturday morning. Chris, the owner, had someone there by 2pm. Within an hour they had diagnosed and solved the problem. We needed a motor replaced and they had them on hand. I would highly recommend 5 Star Air for service and repair! They've gained a customer for life!
Called for service as my AC went out. They came out the same day and advised I needed a new unit on a Friday and by Wednesday morning they were out installing the new unit. Very responsive company. They did a job well done.
Eddie did a great and thorough job with my service! Highly recommend 5 Star!
Great service as always from 5 Star. On time knowledgeable repairmen and transparent invoicing. Highly recommend 5Star.
I feel fortunate to have found 5 Star Air. I saw on their truck "bringing honesty to the HVAC industry" and that sold me. They lived up to their motto. Trustworthy and skillful. They didn't try to overcharge me for anything.
Fantastic company Matt,Edwin and Jessie all did an excellent job.I definitely recommend Five Star Air⭐️⭐️⭐️⭐️⭐️
We bought our house in 2020. Initially we used the company that had installed the AC unit before we purchased the home. They were horrible. I was referred to 5 Star by a friend and they have been nothing less than fantastic. They answer their phones 24 hours a day, they are on time, friendly and go above and beyond. They have always looked out for our best interest instead of trying to charge us as much as possible. That goes a long way in my book. I don’t plan on ever switching HVAC companies unless we move from town. All around great work guys.
Very friendly, straightforward ,awesome customer service and over all great experience.They didn't try to push other things. fixed what was needed and got it done in good time. And I would definitely recommend them. Price seemed fair as well. Thank you!
Showed up quic late on a Friday afternoon. Ibeer cooler went down and i was in a jam.. he saved the day
I received the best service for my AC replacement. The installers and Tabitha who helped me were very professional and very nice and friendly. Highly recommended. Best price for AC and best service 5 stars.