Reviews (34)
We had a contract with them starting last year since they were good to my parents at their HOA: not the case with us. One tech for the bi-yearly maintenance was super weird about shaming/criticizing us about our unit even though we -- just -- bought the house, as if it was personally our fault that the equipment that came with the home was in poor condition. Then they said we needed to replace our coil, said they would give us an official quote in writing... and never responded. It's like you have to beg them to take your money? We got a new coil for WAY cheaper than what he suggested we might need to pay, so it didn't matter that we never heard back. Also, when the last cleaning happened, one of the pipes was not put back together correctly. Consequently, the water drained into our office while we were away on vacation. That was SUPER not fun to come back to. :) Last night we lost our air conditioning and tried to call emergency services. Got one call back that I missed, but after calling back within 30 seconds, we never heard back for the rest of the night. It's been more than 24 hours and we still haven't heard anything as a follow up, even though I left a message with the main number as well. Dropped customer. Never again. Save yourself the trouble and go with literally anyone else. Non-responsive, non-professional, and a waste of money. I'd give zero stars if I could, honestly.
Great service.
We can’t say enough good things about this company and their employees. We’ve been using them for annual maintenance since 2015 when they installed our HVAC in our new home. After IAN beat up our system they were quick to respond the very next day after the Pine Island bridge was repaired. Responsive, professional and friendly. Just had them install our new system and we are looking forward to another 10 years with them.
Failed to inform Re changes in maintenance contract upon renewal resulting in an additional service charge of $149. Office manager should not be involved in customer service. Dropped customer.
Kelly air system is the ac company that Adams homes used for my brand new home. My AC stop working after 3 months. They sent the technician and he said that the unit just needs maintenance and that’s not included in the warranty. So they charged me $150 just for told me that. Really!! $150 just for a visit. And wants to charge $250 for just vacuum the water! was I suppose to do maintenance in a unit that I have used just for 3 months and is suppose to be new? I will never call you again. You got $150 but you lost a customer. Never again.
Our Lenox AC was installed by Kelly Air during construction of our home. We recently had a regular service call for clearing out the drain line and they came out right away, handled it and the tech was nice and professional. Then this week, just after hurricane Ian, we had an AC outage. I called our builder as we are still under their warranty although our system is 4 years old almost because it was a model home for a couple years. We got Kelly Air back out to take a look and see what was going on. When the tech MICHAEL came he had already been working since 5am and it was now almost 9pm. His attitude was so pleasant and nice like he just started his day, not like he had been working for 14 hours straight. All I can say is that he was AWESOME. He got our system working temporarily so we could have cool air to sleep. Then the next morning the senior manager called me and told me they would come out and handle all the needed repairs the next day. I asked if he had reached my builder so they could cover the costs and he said there is no need because Kelly Air would be covering it as warranty work, no questions asked. They knew it shouldn't be in that condition so quickly I'm sure and rather than see if someone would just pay they did the right thing as a business and took responsibility and proactively did what needed to be done. THAT is so rare these days that I just had to make sure and let people know what an upstanding business they really are to customers. Michael came back the next day as schedule and arrived early even. He took care of every item meticulously, explained all that he did, showed me pictures of all the work inside the unit and made sure I had all my questions answered. The guy is just a great person first and an awesome tech as well. If I had anything that I could hire him for in my business I would do my darn best to steal him away from them! LOL We all know that AC companies don't always have the best reputations, but my experience with Kell
AC stopped working after power came on a few days after Hurrina Ian. They returned my call immediately. In addition rather than coming over and charging me $250 to fix the issue which I would have gladly paid, they explained to me on the phone how to resolve the issue by reprogramming the thermostat. It worked perfectly. God bless them.
I just called because my builder used them ! And I should be covered in the warranty since I just got my house two months ago ! On Friday my ac stopped working! And they are not opened through the weekend! .. my thermostat isn’t working! I changed the batteries and when I went to change the filter I noticed they never installed one! … and when I called they wanted to charge me for the service call and she was being so mean ! It’s been two months since we’ve had the house .. it shouldn’t be needing a serviced call soo soon ! … really rude people to talk too !
Unfortunately the builder used this company. I’ve had nothing but one issues after another with my AC. They say 24/7 and one hour call back. Good luck. I’ve made 5 calls with no call back. I’ve spoken with neighbors who were happy to let Kelly go. I will now use a recommendation from a number of neighbors who use the same company. Do yourself a favor and look elsewhere. Nothing but headaches.
Poor customer service! No on call service. Says they will call you back in an hour and they don’t call back EVER! Do not use this company! Ended up fixing the problem myself. Save your time and your family from the headache.
My thermostat stopped working and since they did my installation on my Lennar home a year ago I called them out, they came the same day during the time period they stated. Robert was an excellent technician, he was professional, friendly, and helpful. He even helped me put back up my fire detector that I couldn't do because I've had surgery! Besides fixing the thermostat and maintenance, he gave me helpful tips to kept my a/c in good working order. My only issue is the original install made it difficult to get my filter changed but Robert fixed that too. I am completely happy with the service I was provided.
I purchased a new home that had a system installed by Kelley Air and was told to call and register the system which I DID and the incompetent lady I spoke to never registered it so now I have no extended warranty which was promised when I purchased the house and both the ladies that my husband I spoke to and Ron Kelley the owner were rude and useless. Do yourself a favor and NEVER use this company.
The only complaint we have is using their website after hours to schedule an appointment, we had no heat with lows in the 30's-40s. After not hearing anything the next morning called the office and they acknowledged the site was broken. An appointment was made for the next day, they arrived at the beginning of the 4 hour window. The technician was very thorough and pleasent and was able to track down a bad capicator in the air handler and make the repair.
Had an AC failure and it is under warranty from Lennar homes new build. Took a day and a half to get the message to Kelly but when the service tech Aeis arrived he was on it and located the problem within minutes. Fixed it then went through the rest of the system to check everything!!!
Creepy service techs. My wife was very uncomfortable. They installed our AC in our house that was just built by Adams Homes. I cannot find the right size air filter. We have two rooms that are noticeably warmer then the rest of our house. They sent someone to investigate, and he tried to say that it was warmer because of my son's computer, and LED lights. When I called the office, they were not concerned with the techs diagnosis.
I purchased a new home from Lennar, Kelly Air was the HVAC provider. I am having issues with condensation where the the vent/duct work join. The vent is condensating and is rusting out. They refuse to come out to check on it as they say I am cooling my house too much. Really 73-74 degrees is too cool? One vent and one vent only is having the issue. They don't return phone calls and I have to call them back to get a person telling me they aren't coming. I asked to speak with the owner/manager and again I am told no he is the one that said we weren't coming back. "Feel free to call another AC company." Well this is something that should be fixed under warranty, I shouldn't have to pay someone to fix the work that was done poorly at my house. BEWARE
I had a great experience! I took most of the reviews with a grain a salt, since most people seem to only write reviews to complain and they never give the full story.... Any who, I am so happy to have FINALLY found a company who actually sends you a service technician and NOT a sales technician (who only work for commission and most companies around here use)! Thank you Kelly Air for your services!
Stood behind initial install. Ron Kelly was very responsive and I was impressed with how he dealt with our issues. Thank you Ron Kelly!
This is a negligent company with poor customer service. Stay far far away from them or you will be filled with regret. We moved into a new build home and from day one our air was not working. 6 visits later and still nothing. We are being treated like we're a nuisance because of their poor ability. Ron their president contacted my husband not to apologize for all of the trouble but to tell him they wouldn't do anything. My family and I are suffering because of a company who refuses to fix their improper installations. I do not leave bad reviews but I am telling you this company is the apitome of a bad place to do business with.
LIC # CAC057874. A Kelly Air supply llc driver (FL TAG# KUB-H62) SHARPLY cut me off this morning near Nicholas Rd and Pine Island intersection. I had to hit my breaks. He was rushing past me just to stop at a red light. Come on! Very unprofessional and unsafe driving!!