Reviews (62)
Good service
Jason Lathrop (owner) and the Arctic Air team promptly came out to assess our Ac/heat pump problem, quickly gave us options with firm estimates, then ordered and installed the new system (4-ton Carrier heat pump system) in a timely fashion. They identified the need for some extra work during installation, which they did at their own cost, with no haggling. Everyone was on time and professional throughout the project, and Jason followed up afterwards to make sure we were happy. Highest recommendation.
A few years back, these guys gave me fair quote to replace our main Carrier system. The product arrived banged up. They wanted to install anyways. I said no thanks and they arranged for replacement. More recently, I asked them to quote my much smaller upstairs system for replacement and the price quoted is double what the larger one was. Inflation is not 300%. And they won't service the original, larger one they sold me and installed before unless I buy the very expensive smaller one from them. I am done with these jokers.
called after hours on a Friday night after my A/C stopped cooling. technician TJ was at the house within an hour and had cool air back within 2 hours him tech showing up. googled what to expect for the repairs that were needed and pricing was fair. would definitely recommend!
Air conditioning unit saga: The short version is we have known we've had a leak in our ac unit for about 18 months. We have been recharging the freon every 6-8 months or so. Originally, we called a local company from Callahan (local, mall business support, right?) and he couldn't find the leak in my AC unit. We recharged it 2 months ago, then called again and he recharged it and this time it only lasted 1 week! He said he still couldn't find the leak. He thought we'd have to rip out the concrete pad behind the house and replace the line set. 😬 Called for a second opinion and Artic Air came out that day, found the leak in seconds and got us the right unit in under a week. Installing it today. I'm not here to bad mouth a local company, but rather give credit to another- if you need honest, reliable help with your AC, Arctic Air is fantastic as far as I'm concerned. We won't waste time with anyone else again.
Great company
We called over three weeks ago for service on our AC. 4 technicians and three weeks later, they haven’t been able to fix the problem and are putting us off until the end of the week to come out to repair the AC. Are the techs completely incompetent?
Jason was awesome, very personable and professional. Explained everything, showed me a few tricks for the future. Highly recommended
Great place fair prices friendly's techs
Unequivocally recommend these guys! Jason is always so responsive, professional and genuinely committed to getting any HVAC system issues resolved as efficiently and quickly as possible. I literally reached out on a Sunday (very cold this morning) before 8 AM and was taken care of responsively, professionally and satisfactorily! I am GRATEFUL especially in the “climate” (pun certainly intended)…in which we live in where service providers are ALL short staffed, overwhelmed and over extended. Thank you Jason and Artic of NE FL!!!
Did a fantastic job!!
Our vacation rental AC unit went down on a weekend after 5pm and Jason was on the spot within 30 minutes. He had us up and running in no time. That says a lot for someone to be that committed to his customers. Thank you Jason
After speaking with Jason today, I've changed my review from 2 stars to 5 stars & am recommending them if your AC needs to be repaired. Jessup repaired mine on 9/10/21. Suzie in office was polite & kind. The reason for my original negative review is bc Rachel was rude, disrespectful & condescending to me. My opinion of her is no different, but I am not basing my opinion of Artic Air solely on my negative interaction with her Jason took the time today to listen to my story. I go into detail on FB review. Jason changed my perception of his company simply bc he treated me with respect. I change my rating from 2 stars, due to Rachel, to 5 stars bc of Suzie, Jessup & Jason. You won't be making a mistake if you do business with Artic Air. Sincerely, Angela Davidson If the picture I previously attached is still there, Jason assured me this is ok! I was skeptical!!
Friendly customer service. Not long of a wait for an appointment. Technician was polite and knowledgeable. The office even called me the day after the service to let me know that there had accidentally been a $50.00 overcharge and she was calling to resolve it! I would definitely recommend them to anyone.
Definitely do not recommend this company. Called as soon as they opened 8am and was told by a person not a operating system that a tech would call me later in the day. Waited until lunch time and I called them as it was taking too long to get a call back. I was told they had no record of my previous call and that they could possibly get me an appt three days from now. That will definitely not do so I called Jackfrost and they got a tech out to my house in less than 15 minutes! This company on the other hand just wasted my time and apparently have incompetent people on their phones. Definitely does not come across as professional especially with their replies to the other negative reviews on here
Excellent service as usual!
Bought what they suggested,called back 4 days later, they diagnosed the trouble to be the compressor,Had someone else check it out and it was the fan motor.Still paid for the $150 diagnosis and the $160 other part,that both were misdiagnosed.After fan was replaced by other company, I have had No problems.I felt I was being and was robbed.
The service representative was very knowledgeable and professional. I highly recommend this company and will use them again if needed.
Our AC went out and Artic Air was recommended time and time again so we called them. They came out the next day and got our AC going again with a new temporary part while ours was to be ordered. After some consideration, we decided it was time to put the next cost toward replacing our old unit instead of trying to keep our old unit going. They were able to get to us quickly. We were never pressured to buy a unit but was answered honestly to our questions. Artic air is who i will call to keep our new system going for maintaining it. They are very nice, professional, friendly and more. Call Artic Air and Jason will personally reach out to you even after hours. I highly recommend them.
I am absolutely impressed with the amazing customer service and professionalism of this company. From the moment I called I knew I was working with a professional office staff. I was treated like I was thier most important customer. The service technician that came to my home to service my air conditioner was polite, friendly, knowledgeable and seemed very proud of his company and his chosen profession. He exuded professionalism and answered all my questions knowledgeably and patiently. I would recommend Arctic Air to anyone.