Reviews (100)
Always great techs for my AC. Been using M&R for 30 years. Had repairs new units. Owner Mike has always been cooperative. The new tech today did a great maintenance on my 3 AC units. Neat Clean. But best of all is their all around office person…Annette. Whenever ac broke she immediately gets a technician to come to my home. Highly recommend M & R services
This company shows up quickly, knows their business, and has competitive prices.
Great working with M&R, got the job done very quickly. Would recommend!
Showed up ready to go and knowledgeable.. coming back Monday to wrap up
I contacted M & R Air Conditioning based on positive reviews I read online and following my experience, I wonder who wrote them all. I had an A/C unit that wasn’t cooling, and two gentlemen came out to my home very promptly and overall they were nice (this was probably the only positive thing I found.) With that said, they didn’t seem to know entirely what they were doing. The gentleman who took the lead on most things was on the phone with someone nearly the entire time seeking help/guidance on what to do next; this certainly did not promote confidence in his abilities. Eventually the source of the A/C leak was located via an electronic leak test. I asked a lot of questions pertaining to pricing before signing anything. I was specifically told that the amount I paid for the leak test would be applied towards the repair. I asked specifically how much I would end up paying for the repair if the part (a coil) was covered under warranty (which it was.) The gentleman advised me that the repair/installation would be “nearly free” with the amount I was paying for the electronic leak test ($381.00). Note, I also paid $190.00 for an additional 2lbs of freon. The test charge seemed high to me, but I was willing to pay it solely because I was advised any repair would be “nearly free” with what I was paying and the credit that would be applied. So, I paid $571.00 for the few minutes of actual work (and Freon) that was completed (which only told me that I had a leak) and received an estimate later for installation of the new coil which was a whopping $749.00 AFTER my “credit” was applied (in other words I was paying $1,320.00 in total for this repair.) Evidently “nearly free” means a $749.00 additional cost. Anyways, I was very disappointed that things were not spelled out more clearly and promises were made to me that were not kept. Based on my experience, I feel this company has shady business practices and would caution others. It may be better to go with some
Repair today was a new coil and fixing my drain issue. The water is currently flowing out the drain pipe. I am extremely hopeful my drain issue is a thing of the past thanks to M & R Air Conditioning. Every time I have needed service they get someone here incredibly fast. They are professional and answer my many questions. Annette is incredibly helpful in scheduling and getting the Techs here. Thank you!
Have used these guys for the past fives years. They have great technicians, superb customer service and great management.
Very courteous and thorough. Neat & clean. Highly recommended .
Have been using M&R air conditioning Co. for over 10 years! They are always on time and always get the job finished! Wonderful company to do business with!!
They replaced a 5 ton air conditioner and installed a new thermostat with another room sensor. They also trained us on the remote use of of our cell phone to control thermostat. They were professional, efficient and cleaned up after themselves.
Timely, efficient, knowledgeable and thorough. I cannot say enough good things about this great experience.
2?3? Men arrived this am ,,, let themselves in without any notice,, scheduled appt. A man called and left a message to call back- said nothing about an appointment!!! We were all Asleep,,,,, and there they are in the apartment,,,,,,
My first call for any HVAC issues. M&R understands customer service!
M&R did a great job. They responded immediately and fixed the issue quickly
Kyle Juhren was responsive and very articulate in explaining to a layman what he found and what he suggested. Most appreciated.
Their technicians are very qualified, punctual and do an excellent job. I highly recommend M&R
Excellent service used many times in the past
I had just signed a maintenance agreement with the company, and they were able to schedule me the very next afternoon. Kyle and Enzo were/are very professional, thorough and provided upfront work estimates from their main office. I am continuing all needed work/repairs with this awesome company. Highly recommended. Thank you M & R Air Conditioning Services!
Fabulous AC company! Friendly, prompt and honest!
Fast, efficient, friendly service.