Reviews (56)
I like the communication from the company. I received emails & text messages from the office and a phone call from the technician informing me of his ETA. That kind of correspondence matters to me. Jonathan, the technician, took his time and made sure to service my air handler and a/c condenser/compressor appropriately while informing me of any issues. After he completed the tuneup, I ended up signing up for the maintenance plan.
There is an excellent reason why there are so many 5 star reviews for this company. They deserve them and more. We had had a unit installed by another company 5 years ago and it was having a problem keeping the proper temperature. We called First Response and they were able to show us that our unit was undersized for our needs. They put in a new unit and the results are just what we needed. Their installation crew was on time and when they left the entire area was clean with no sign that we had had work done. We will not use any other company. Paul Hart
Hands down this is the best AC company I've used. They do great work..fair prices.. knowledgeable.. will only use them going forward for all AC needs.
Miguel was great
Marc was so helpful and enlightening. I felt like he had my best interest in mind. Worked quickly very personable and kind.
Miguel is a honest hard working person, attentive to details and stay focus.
They did a great job on my maintenance very pleased and will definitely use them in the future
Very honest and knowledgeable company Jason was absolutely amazing!!
First Response were the only Company that was able to come out to my house after hours. We had them replace our whole A/C system including all the duct work. The work performed was meticulous. The crew took pride in their job and the installation came out very nice and clean. The new supply box installed in the attic, that feeds all the duct work seems to be 2.5X greater than the original. The unit so far cools the house well. Hopefully the two stage variable speed unit that was installed will drastically cut our electric bill. So far we are happy and the new Nest thermostat is a nice smart home upgrade from the old digital.
I reached out to First Response AC this past Friday afternoon as one of our Lennox units just quit working. I was able to get an appointment the same day. YAY!!! I am very thankful especially sines it was so hot!!! They were timely and kept me posted as to the exact arrival. Very professional for the appointment setting process (I believe the name was Bobby)??? He was excellent with great service skills. The techs came out and were able to reset the system. They didn’t find the exact cause but were able to get it going again. I am very pleased. Today is Sunday, and the system is still doing great. Keeping my fingers crossed as they didn’t know the exact reason why it went out. I will definitely call this company back for future AC needs or tuneups. Overall, great customer service. I would recommend based on my one time experience. Thank you. Oliver Ariztoy
Quick and reasonably priced.
Very good first experience with First Response AC. The technician, Chuck, not only arrived 15 minutes before my scheduled time window, but took the necessary time to successfully troubleshoot the issue with my unit, made the necessary repairs, and departed with the system operating properly once again. First Response will be the first AC company I call in the future when I need tuneup, maintenance or emergency repair.
Jason showed up on time and was a very knowledgeable technician and solved my problem immediately I was very pleased with the service and will definitely use them in the future
I love how quickly the company responded when I called and they were reasonably priced for the quality of work! I highly recommend them!
I would highly recommend First Response Air Conditioning for any repair or new ac unit that you need. From setting up the appointment, to being on time, to repairing my unit, the staff and technician were courteous and knowledgeable. The technician took the time to explain what changes he was making to the unit and why, plus he answered all my questions with hesitation. I would definitely recommend this company to my family and friends.
Great Service - reliable/honest. Came out on Holiday. Chuck was great.
I cant thank this company enough. After other companies came out, left us without helping ( no ac) , and giving us a large bill to sell us a new AC unit, I called First Response AC Company. They came out fixed the problem. Got us up running with AC on a holiday weekend. Our unit is old and on its last leg. First Response AC gave us a much lower, fair quote for a new AC system. Its going to be installed this week. Fast and efficient. Very professional, fair pricing and quality service. Thank you kindly First Response.
Chuck was super fast on a Sunday of Memorial Day weekend! Thank you for your fast response!
We couldn’t be happier with our experience. Chuck came out immediately- on Memorial Day weekend no less. He was extremely pleasant and knowledgeable and fixed our problem. We were so impressed that we are switching our service maintenance contract from another company to First Response.
Awesome service! Chuck was very knowledgeable