Reviews (53)
Ordered furnace filters . Received the wrong size. The invoice had the correct size, but the wrong size was pulled in the warehouse. Had to contact twice to get correct size. The return mailing label would not work. Tried twice at the post office. They did not offer to pay for return of incorrect filters. Thus total cost and time to contact, plus shipping costs added up to poor value for buying direct from a small business ( my usual preference). No wonder Amazon is the elephant in the room.
Great store. Nice owner. If you need a/c parts this store is nice and convenient. Less than 5 min off I95. And the do a big eBay and mail business. Great prices, and service.
My experience was as it should be good
Very helpful with part identification, fast shipping and quality products.
Excellent communication, reasonable price and fast shipping My run capacitor blew up during no better time than this. I'm coming back to order 2 more of the same that I ordered few years ago. Took me few minutes to install and AC is working again. As always it's shipping fast from east to west coast. Thanks so much.
it was 100 degrees in Texas and I got my blower motor MCE in short order. Sales person was really helpful and helped me diagnose my issue. Great resource!
Airstar Supply was very helpful in finding a replace capacitor for my marine Air conditioner.
Great communication, fast shipping. My defrost circuit for my heat pump was fried due to a slug, so I ordered one through their Amazon store. Order came quickly and we are on the complete opposite side of the country here in the PNW. A+. Thx! And saved me $400 since my local HVAC company had quoted me $450+tax to replace it. My 12 yr old daughter and I replaced it (and tested it) in 5 minutes.
!!!This company threw my return away and kept my $400, This is theft, Stay away from this company!!! I purchased an item on amazon from them. I asked for a return because it ended up being the wrong item. (item part # matched but physically different, connections on different side). They approved the return no problem, but the next day they sent an email stating some restrictions on refund. I mailed the item back to them but it was lost in the mail, and six months later showed up back at my house. I contacted the company and told them that it had showed back up. The post office said the postage they sent me was invalid. I paid postage to send it back to them, they didn't contact me that they received the item until I contacted them days after it was delivered. This company has terrible customer service reps, one of them implied that I'm a lair in multiple messages. This whole situation has been a nightmare, not entirely the companies fault. But they have no concern or care for the customer, or retaining future customers. There are plenty of other options and I fully intend to take my business else where. UPDATE!!! As you can see from their response this company has no respect for its customers. I didn't respond to your email on Nov. 5th because on Nov. 4th you approved the return, and I didn't see it until you mentioned the November 5th email a coupled weeks ago. When I reached back out to you, when the item showed back up at my house. I have told the truth to them and they repeatedly try to call me a liar. Also I did some more research on them, and they offer refunds for electrical items on there amazon return page, but not on their company website. Amazon has a customer first approach to returns, which this company doesn't. I sent them the proof from the USPS about the package being lost when I mailed it back to them in November. I didn't install the item, I attempted too but the electrical connections do not line up correctly, you can look at other reviews f
Super helpful.
Knowledgeable staff. Good stock of parts on hand.
Airstar supply was greeting working with to find the module I needed for my furnance as well as getting the item shipped quickly. The module worked perfect after installed. Was great doing business with your operator and company!
Good ... access a little strange, but I get it.
This guys really wanted to help me. I went there assuming the product I was buying was not in high demand. I got to the place (1 hour drive) just to find out the product was backordered. They were about to ship the last two in inventory. But Alex decided to sell me one and ship from another facility to the online customer. Was this the right move for both of us? Probably. Was I entitled for him to go out of his way and take a risk to help me? Absolutely not. Hence this small token of appreciation. Keep it up guys!
I ordered a Trane start assist kit (BAYKSKT263) on Dec 28. I was expecting maybe early January delivery but I just received and installed it today. Dec 31. Beat my expectation for delivery and the part was genuine Trane. Thanks Airstar Supply! Will be doing more business in the future.
This business rules! My air handler blower stopped working on a Sunday morning and I was able to figure out what part I needed to fix it. After doing extensive searching on the web for the part, I came across Air Star Supply. Found the exact part I needed and for a lot less than the other sites I came across. I called on Monday morning to check on the expedited shipping options and spoke with Kellie. She gave me all my options and after a misunderstanding on my part even helped me complete my online order with the correct shipping so my part would arrive on time. Part showed up 2 days later just as expected. All other suppliers were telling me it would be at least 7 days before the part would ship. Part was wrapped with extra protection and in 20 minutes after opening the package I had my heat back on. All of this was done 4 days before Christmas and during this pandemic! Amazing! Thank you for helping me repair my HVAC so quickly!
Had what I needed, didn't care for the price.
Extremely helpful to identify correct HVAC blower motor. Then great price and shipping was fast.. Thank you for great service..
What wonderful service I've experienced with Airstar Supply and their representative Alex! I purchased a replacement UV bulb during the outbreak of Covid-19. Once the bulb was received via Airstar and applied to my home unit, it did not work. Called in my HVAC rep who advised my system needed to be replaced to be sure the bulb wasn't defective. Because of the pandemic, and after waiting months, I was advised that due to the high demand of air treatment systems, the manufacturer would not be making them for residential use. I contacted Alex at Airstar, shared my situation, and without any delay, he kindly offered to re-imburse the expensive cost of the bulb once I returned it. Within a few days, my credit was applied even after so much time had lapsed. As a senior, those returned dollars are so very appreciated. But, even more, it was the concerns of Alex, how he listened to me and understood mine! Seriously folks, a great company with a great team that truly works with their customers! Lainie Belcastro
Tried to purchase a Trane condenser motor locally from Trane supply store but found out they wouldn't sell to public. Researched the part online and come across Airstar Supply web site. The pricing was competitive and the website provided fitment information which allowed me to confirm I was purchasing the correct product. Order the part online and receive the new part in 2 days. Glad to have my house cool again. Will check them out again in the future when I need AC parts.