Reviews (39)
Fantastic service! Friendly and professional, answered all my questions in details and made some great suggestions for the future.
Dunn’s service was outstanding. Their service team responded promptly, their technicians were professional, introducing themselves and explaining their work. I was kept apprised of parts ordered and was very satisfied with their practice skills. I highly recommend this HVAC heating and cooling team to install and service any/all your heating or cooling needs. You will not be disappointed by this dedicated, family-owned business - who’s owners are committed to serving their community with pride …. Thank you Jimmy and James - and the most important member - Beth.
Customer service is excellent! I had a scheduled furnace cleaning. Beth stayed in touch with me when the tech was delayed by an emergency call. And again when he was on his way. The first thing he did was inspect the exhaust pipe which disintegrated under his touch. He got materials and replaced within an hour. The same tech repaired my water heater and boiler in another house, without trying to sell me replacements. Very impressed by this company!
Great company, friendly office employees, and knowledgeable service techs. Just had service done to my hot water heater. Furnace was working properly but I was not getting any hot water to my faucets & showers. Called at 8:30am and they scheduled me same day for 1-3. The tech, Jared (great guy and a good tech), was able to arrive earlier. He found the problem and fixed it with no comments about adding unnecessary parts. We also had JP Dunn install 3 mini split units and a condenser a few years ago. Great work with no issues. Thanks a bunch! John ~ New Hartford.
They came out and gave a quote for the installation of a heat pump. We're on time and very knowledgeable about their products and services.
Very good experience with ductless air/heat.
Would highly recommend these guys! Quality workmanship, very knowledgeable of their business and fair prices that don’t break the bank.
Great experience from the onset. Quote came very soon and they answered my many questions patiently via phone and email, and helped out with using the Eversource CT Heat Loan. Installation began exactly when scheduled, and any modifications I requested during the install were handled professionally. Respectful and patient with all the members of the house, including the dogs and cats! They spec-ed the Fujitsu mini split and outdoor system well. Cooling the house perfectly right now and looking forward to trying out heat in the cooler months.
called the company to set up a service call.We told them what we would like done. The garage was open the tech walked in worked on the boiler and left without notifying us. we received a bill for parts & services not done. we took photos and sent them to the company. They stated the technician did what he thought was necessary. when I questioned why I was billed for parts that were not installed. they didn't change any of the parts we asked to be done. They then billed me for them .We Called the office to figure out what happened.they insisted they did the work . we sent Pictures and tried to resolve this for over four months. .We called a second company and they verified the work that we requested was not done. this went on for 4 months. The final call they said it was a typo error. they were rude disrespectful They basically said we were lying and they stood by their tech. He then proceeded to hang !! up on me worst company I've ever dealt with!! he then has the audacity to put under my review that I had no intention of paying the bill. So now the customer is wrong worst customer service ever. They were defending their employee who sends out a bill with parts on it that were not even received. Use your own judgment. It was not an emergency service call either. I scheduled it a month and a half before they came. So again now the company lies about their customer. Use your own judgment but believe me you will be disappointed. He said has the audacity to say we had no intentions of paying our bill. We had all intentions and still do to pay our bill the correct bill. With the correct parts on !!
Simply the best. They were neat and professional. Highly recommended.
My furnace went out. I had Eversources' maintenance/repair company Pinnacle they said 1 week. Called JP Dunn and the Technician was there in 2 hrs and in 45 minutes my furnace was repaired!
We used JP Dunn to install an Amtrol Indirect Hot Water storage tank in our heating system to make more efficient use of our wood fired boiler in the winter heating season. Work was performed by technician Joe Wilt in a fast, professional manner. We have used Jim’s company for all of our heating and cooling needs for many years and are very happy with his services.
They r the best amazing service always !!!! I would recommend them to anyone who would need services that thy offer to use this company !!
Excellent service and quality work…. We’re so pleased with the installation of our central air system!!… great team of people to work with………always on time and very professional, knowledgeable, and friendly!!..
Professional, courteous, fixed the problem very, very reasonable. Will continue to call for all services. Thank you!!!!
Very well experienced HVAC company. Quick response and great repair work
JP DUNN HVAC, IS BY FAR ONE OF THE MOST KNOWLEDGEABLE COMPANIES IN THE FIELD.THE OWNER JIMMY, IS ONE OF THE KINDEST, MOST GENUINE PEOPLE THAT CAN WALK THE EARTH. I WOULD WITHOUT A DOUBT, RECOMEND JP DUNN, FOR ANY AND ALL HVAC NEEDS. IM HONESTLY SHOCKED THAT THE STATE OF CT, HASNT AWARDED THEM COMPANY OF THE YEAR YET...
Professional and timely
Thanks jp dunn they got my a/c working after the transformer blew out because of the hurricane and following power surge and on a Saturday during a heat wave and very economical had part on truck awesome
My second son was just born and it just so happens that my A/C suffered an outage due to the storm. Ken from JP Dunn was incredibly helpful and came out an hour after I called him on a Saturday. He performed the repair with ease and amazing expertise. This is the second job that JP Dunn has done for me and I've been very satisfied with the job they've done. Highly recommended!