Reviews (27)
I was very impressed by Charter Oak Mechanical. We just moved into our house in Glastonbury and wanted to install a ducted A/C system before the summer. We solicited a few quotes, and Steve was the first to submit an estimate which was very reasonable given the scope of the work. He committed to begin work within only a few weeks. Robbie and his team were prompt and professional during the installation process. They were always willing to answer questions and were very accommodating of our needs. The work was completed earlier than anticipated, and it was clearly of high quality. I was also impressed with the subcontractors used, especially Angelo who did a fantastic job boxing in the closet ducts. I highly recommend Charter Oak for A/C installation.
Made me pay $105 for a worker to come and just flip a switch. Pathetic.
Very impressed with how professional and friendly Eric was when he visited for an HVAC issue. I had many questions and it was great having him explain and find the problem.
I spoke with the owner about a concern I was having with a less than year old system. He sent two servicemen out within 90 minutes. They found the cause of the problem, eliminated it and explained what I needed to do to prevent the issue from happening again. They were very polite, knowledgeable and professional. I will definitely recommend Charter Oak Mechanical in the future.
These guys will not help you in case of an emergency. Their website is false advertising. I gave them a call a couple hours after their closing time because my heat was out and it was 63 degrees in my home, just to be told that they can only service people who are already under contract. This was Friday evening so he told me I’d have to wait till Monday, when they’re open again, to set up and appointment then. I have 3 kids, 2,6 and 7, and they really expected me to go the whole weekend with out heat.
Technician diagnosed two faults on my gas furnace and had it running in a few hours
Charter Oak Mechanical always gives excellent service!
Excellent customer service! We had Charter Oak come out and service out broken A/C system. Steve, the owner is a super friendly and knowledgeable guy. The price we were charged was way less than I had expected. They will certainly being getting all my heating and cooling business!
Awesome service, very polite very happy with everything they did
We own an investment property in Hartford Scheduled 2 weeks in advance to give them Plenty of time to fit us into there extremely Busy schedule, drove 3 1/2 hours from New York to meet them and gain access into the house, they called at 1:00 pm which is the time they were supposed to be there and cancelled Without notice, when I said we just drove 3 1/2 Hours from New York the extremely uncaring Woman said oh well so call somebody else. Horrible horrible customer service, no wonder Why anyone I’ve spoken to in Hartford has said Do not use Charter Oak they are over rated over priced and too small a company to handle any Real work, I’m not even sure how they stay in business
I am a mechanical insulation company and performed work on several of they’re jobs and they are a fine well tuned business.. dependable great quality and honest .
Really work with their customers and show they care
If you are in need of an HVAC company in the Hartford that knows what they are doing, this is the company you are looking for. I recently had them come out to address a problem we were having with our smart thermostat which was in need of extra wiring to avoid a slow battery drain. I had already called the "pros" per the manufacturer's website to look at it and they simply threw their hands up and concluded it was a compatibility issue....but, it just didn't smell right to me. Had Charter Oak stop in for a second opinion, and wouldn't you know it, I had been misled and they knew exactly how to fix it and proved that the so called "pros" weren't the experts as advertised. Not only that, but, they really educated me about our system in our new home that we've only been in for a year. I will definitely be calling up Charter Oak for my future HVAC needs and I recommend you do the same.
Our 19 year old central ac was blowing warm air. I contacted 3 contractors and set up service calls. When Kevin from Charter Oak Mechanical came I was very impressed. Once we determined the coil had a leak and couldn't be repaired he changed the service call to a sales call and I was not billed for his coming. He got back to me next day with two options, replace the coil only or replace the entire system. We discussed the system being 19 years old and the compressor or the air handler could fail due to age. This is a major expense in owning a home and for all of us money is a concern. My concern was warranty, and dependability, the American Standard is rated high in both. We shared with him one of our other quotes and he came back to me after speaking with Steve the owner and gave us the winning bid! So far we love the American Standard 16 seer. Our original was a RHEEM 10 seer. With the American Standard variable speed fan on the air handler and the variable speed condenser, the unit comes on slow and once the house is at temperature slows back down to off. This feature should save us money on electricity and it is keeping the house at a 1 or two degree variation of the set temperature. The old unit came on full and shut off full so the house was always a bit chilly or a bit warm between cycles. Dealing with a small family owned business means I met Steve the owner, Jeremy his son, of course Kevin who we love, spoke at length with Julie in the office, and of course the crew Rob, Dave and Dillon. Being a former business owner, I am very impressed with how this was handled and completed. Thank you, Charter Oak Mechanical for making this very big decision feel like the right one!! Keith H
Great service and friendly staff
Quick, professional & very courteous
I do not regret calling for Charter Oak. Service was amazing and the job was done fast! Recommended to my relatives and definitely will come back to Charger Oak Mechanical next time.
I would strongly recommend this company for any service in their business areas
Awesome Service! The tech explains and shows a lot so you understand what they are doing
Every experience I have had with Charter Oak over the years has been fantastic. They are reliable, professional, and honest. I highly recommend this company!