Reviews (25)
Fast and friendly service. Diagnosed my heating issues and serviced the unit. Reasonable price We will use them again
Tony installed a new faucet for us in the kitchen. He was courteous and professional and I would recommend Total Service to anyone.
Erick installed a tankless water heater it works great well worth the money, He was professional, respectful, did a great job
Quality work! Customer service oriented!
My landlord used this service for our central air that wasn’t working. Could’ve had better customer service but he got the job done.
Didnt have the professionalism to give me a call after I called twice. Stayed home 8 hours waiting. What a waste of time. I called.next day owner basically stated go somewhere else
I’ve made quite a few calls for my air conditioner to be started up again for the summer. I got a scheduled appointment and they didn’t call nor did they show up. I called twice that day. Was chewed out by receptionist saying she was sick nor her fault. The technician claimed receptionist didn’t give him information. I’m not in mood to play the blame game. He finally came out then said he needed a part it would be next day to fix it. I explained when I would be home and time was agreed upon. Nope, I got a call stating he was on his way and I was at my other appointment. I asked for him to give me an hour. He was already in my driveway when I got home. He took a half an hour and said he was done. He didn’t even check to make sure it was working properly. Charged me and left. Now, it is not only a week later and the same air conditioner is not working again. I have made two calls again to this company today. June 11,2021. No one called back at all. Now I’m stuck with a non working air conditioner over the weekend. I thought there was a guarantee on their work? I’ve been a good customer for about 3 to 4 years now. Why is this happening?? Where is the quality service and professionalism??
My landlord uses this company to ensure all heating units are working properly before the winter. Initial visit, guy was awesome and helpful and said that we needed a new thermostat. Scheduled a follow up appointment, waited all day an no one showed. Called the very next day and was told someone would contact me, no one ever did. Continued to call until finally after two weeks someone came. This guy was very rude and condescending. When I told him the previous guy told me I needed a new thermostat, he told me that guy has only been working for him for 6 months, he doesn't know what he's talking about. He was extremely dismissive of my concerns and joked about the fact that I have been dealing without heat for 2 weeks. I let my landlord know, hopefully he doesn't use them anymore.
They called before come over,did a wonderful job cleaning up after themselves. Went above what a normal call would be!!!! I,m new to the area and was very disappointed in companies making appointments and not showing up. Total Service has restored my faith in companies keeping there agreements. You won,t be disappointed, 5 STARS!!!! Christine
Total Service is so great! They were very professional, clean and efficient. The price was reasonable as well. I highly recommend them.
Such of a great business! The one that handles the calls is such of a nice person and remembers who you are. They added central air in my mothers home and did a great job!
Week wait time, wants almost 100$ just to look at an issue to give a quote then nearly 100$ an hour plus costs of parts. Lady on phone was not very helpful sounded like she hated her job.
Terrible! I would highly suggest taking your business elsewhere Not only rude and hard to deal with the work is not up to quality
If I could give them a zero, I would have, They installed a faulty pump in our swamp cooler & washed their hands off when asked to come & look at it when the cooler stopped working. Total indifference to customer needs. Will never employ them again & no one in their right mind will either
Great service. Frank was very professional. Will use again.
Frank arrived within an hour of my calling for service. He checked furnace and explained what the issue was. Prompt, professional and pleasant. Great job!
Friendly scheduling and very fast service. Frank came to our house within an hour of calling and scheduling. He walked through what he was doing and explained everything well. He was able to find the issue and get the replacement part within an hour. I would recommend them to anyone. Thanks frank!
We had Eric do some electrical work in our house. He was courteous, very knowledgeable and we felt the charge was reasonable. Great job Eric!
I have been very very happy with Total Service for everything I have had to have fixed. Every time the service technician has been very professional and I have always been very happy with Total Service service. They have been very dependable service and always get to my needs quickly. I highly recommend their services. Their prices are very reasonable
Absolute garbage. I called to schedule an appointment and got it booked. Pat, the guy I spoke with, said he would be out to look at the unit. The day of the appointment I call to confirm the appointment to make sure I am here and ready. I get told that he will not be able to make it out and I should find someone else. Do not walk away from this poorly ran business, RUN!