Reviews (39)
Our furnace went out at 7:00pm on a night where the low was expected to be around 16 degrees. Luckily we had what we needed to keep warm for one night. We contacted Ideal Comfort and immediately exchanged pictures and information with the owner. Mike was wonderful and called Carrier the next morning. He got a tech out here at 6:00 pm today less than 24 hours after we reached out and before another cold night with low temperatures. Norm was wonderful. He was so kind to our very inquisitive kiddos who wanted to ask a million questions and professional the entire time he was here. What would have taken us hours to complete took Norm less than 90 minutes and it wasn’t an easy repair. We will only use Ideal Comfort for all future HVAC needs.
Feeling like this business is dishonest. Booked an appt last week for bathroom exhaust fan vent installation tomorrow. Was told I had to wait this long a week ago because it was unsafe for tech to be on the roof due to predicted snow earlier this week. It's been bone dry all week. So wondering now what the tech has been doing the last three days if he couldn't work due to the non-existent snow? Now they've just cancelled my appt for tomorrow because tech is supposedly sick. They want to reschedule for 12 days from now. I have family coming late next week and wanted this work done before their arrival. When I asked if the tech was feeling better on Monday (4 days from now) if he would come then, I was told "we'll look into that and let you know" repeatedly. "You'll look into" the question of if the tech is healthy and can do the promised work on a date 4 days past original promised delivery and let me know? Seems like a "yes" or "no" question. hmm... Is the tech planning ahead of time on being sick for 12 days? Is no one in your company working all of next week? When I pressed them on this, they said they didn't want to promise anything they couldn't deliver on. So I asked how that was different than promising the tech would show up 12 days from now? I got a jumbled, flustered response. I'm pretty sure my project is low profit margin since it doesn't involve buying a product, just labor and they figure they can just push me back. I can understand the business practice, but I'm about 98% sure they're lying to me, which I don't find to be good business. Update 12/20/22= After posting this, Ideal did end up coming to install my exhaust vent on Monday, which was nice, and certainly appreciated. I'm still confused/concerned by what happened last week.
I'm a new customer. Ideal Comfort serviced or repaired my HVAC systems twice in 2022 and I could not be happier. My furnace failed in early December and they had their Tech (Alec) out to repair it the same day. Problem diagnosed and fixed quickly. Earlier in the year, their Tech (Mike) checked and serviced my AC units. Both Alec and Mike were friendly, courteous, knowledgable and capable. Oh, and... the price was right too. I'm very satisfied with Ideal Comfort and recommend them highly.
All of the people I spoke with at this company are friendly, open, and communicative. They did their best to make sure we were taken care of timely and with what worked best for our home. They were on-time, no surprises, professional and finished the job in less time than we expected. Definitely give them a call.
Sarah was amazing! Very professional and helped with any questions I had. Definitely will refer and use them in the future. -Loren
OPEN LETTER TO OWNER MIKE from a 10+ year customer. This company has huge communication and customer service/ satisfaction issues. I requested a full furnace service and inspection./ a full a/c service and inspection AND my whole house humidifier looked at.I was crystal clear with Sara what I wanted looked at and serviced if needed. Ideal cancelled on me inconviencing me I accomidated rescheduling as I am a 10+ year customer I undtand stuff happen. I reiterated what I wanted done on my visit. TECH was here maybe 20 minutes. Had no equipment to check a/c - are you kidding me? Are you not professionals? THAT SHOULD BE 30% OFF BILL RIGHT THERE. He had no Filters for my Clean Comfort humidifier Ideal Comfort INSTALLED LAST YEAR. THAT SHOULD BE ANOTHER 30%OFF BILL. I had to run to Home Depot and buy a humidifier filter myself and install after he left. Tech claimed he knew nothing about A/C and Humidifier request. I spent over $8,000.00 with Ideal Comfort last year. You did 33% of what I requested yet you have the nerve to send me a full service bill. I made Ideal Comfort 100% aware on how Sara, the Tech and Ideal Comfort dropped the ball on this BEFORE THEY SENT me this bill and asked Sara to think about what was fair. The only call I get from Ideal Comfort / Sara is " Hi Mr. Xxxx I hear from my tech you want to sign up for our service plan"? Are you kidding me? Almost funny, I told tech the exact opposite. Disappointed 10+ year customer.
I recommend getting at less 4 to 5 bids before replacing your old A/C Heating system. I was impressed that the owner of Ideal Comfort came out and provided my bid. All of the other bids were within a few hundred dollars of each other. Ideals bid was thousands less than the others and provided a 17 Seer state of the art system to include a 12 year parts and LABOR warranty. Mike Cassity, owner of Ideal, checked in during the installation and followed and followed up a few days later. I was very impressed with the installation team and would highly recommend Ideal Comfort.
Very prompt and professional. The service was awesome and offered 4 different plans depending on what you wanted. Great!! Will recommend to all friends and family.
Annual maintenance is a breeze with Ideal Comfort monthly installment plan!!
DO NOT WORK HERE , Unprofessional company with a bias owner and manager , they claim LOYALTY and a company that cares when hired on , but in reality they do several pay cuts after hiring people , they tell them what they want to hear to get em on board , Wont they don't tell you is they don't care if your Loyal enough to stay late , do extra work that's not required, continued work after clocking out , giving other employees rides after or before work UNNAPRECIATED, unloading of trucks when others just leave to go home , NOT IDEAL AT ALL , ,if only you know the corners that are cut and the things actually being done behind the customers back , again BIAS OWNER AND MANAGER, plays favorites to employees, let one employees son call out random weeks at a time, days randomly called off , but for others who had legitimate reasons to call off get reprimanded but not the son or the father , FAKE FAMILY COMPANY, NOTHING BUT MONOPOLY MEN , GREEDY AND TREATS YOU LIKE ANOTHER NUMBER
Javier and team were outstanding! We had a large multi-day install for our duplex. Before the project began he worked with me on several different configurations. He went above and beyond in helping figuring out units, costs, financing options, and rebates. The entire team was respectful and professional throughout the entire process. We have no hesitations recommending and will work with them again in the future.
Javier was very knowledgeable, professional and courteous! He not only fixed our issue but gave helpful information to educate about the problem.
Javier did a great job in identifying and fixing several issues with my furnace. Service was same day, and Hugo at the front desk was great to deal with as well. Highly recommended!
My AC unit finally gave out on the hottest day of the year. Mark came out the same day with hopes to repair it, but it had blown its last gust of cool air. Miraculously, they had a vastly superior Carrier unit in stock and installed the very next day. Installers Don and Connor were EARLY, friendly and professional, and I now sit in my 70-degree oasis while it’s 100 outside. I have already awarded my furnace and hot water heater replacement this fall to Ideal Comfort. Thanks so much! UPDATE - Ideal Comfort came out because our humidifier was making funky noises. Javier found a card that was stuck in the vent and quickly solved the issue, and Michael, the owner, even waived the trip charge! Doesn't get any better than Ideal Comfort!
Ideal comfort replaced a/c and furnace, they did a great job and I would recommend them on the future Javier is great had me done in 2 days. While other company’s were 6weeks out to install. Great company.
Ideal comfort came out and installed a defective unit, and left on Friday without even checking to see if the unit worked, I had to call and have someone come out Saturday, who could not fix the problem. The technician and company just left us with no heating, and refused to give us any sort of plug in heaters, so we were left to do this ourselves. Technicians come Monday and fixed the original problem, only to find about half the system was missing.... They did nothing Tuesday and I had to call to figure out the issue, and they said they would come Wednesday to fix it, again leaving us to be in our cold house for another night. So a week later we finally have a heat in the house.... Not to mention they placed the unit so I can no longer access my hose spigot without having to go under my deck. Really really disappointed in the service ideal comfort provided..... I would avoid this company at all costs
Honestly, some of the best costumer service I have ever had with a service company. I can’t speak highly enough of Jeremy walking us through what was going on with our system and how he was planning on fixing it. We will definitely be using Ideal Comfort again in the future.
Ideal comfort! This company truly went above and beyond for my family and I. During the holidays our furnace went out, and we had no heat. We reached out to our home warranty company and were told they were backed up on their schedule and also not working during holiday weekends. When I spoke with Mike from ideal comfort he assured me they would get in as soon as possible even if it was a holiday weekend. They even accommodated our work schedules! Jeremy found the problem right away and made several attempts to reach out to our home warranty company. Ideal comfort made three different service calls to the house and also spent several hours on the phone trying to work with the warranty company! The warranty company did not offer any answers or resolution. They refused to cover the cost of the repair, and said it was due to an ongoing issue. Jermery assured the home warranty company this was not due to an ongoing issue. They even contacted the manufacturer of the parts to see if this could be covered. I cannot thank Ideal comfort enough for all the help and service they provided to me at this time. During such a difficult time for my family and I, I really felt they cared. They assured me they would still help my family and I. They covered the entire cost of everything needed! I can’t even explained what a blessing this was for my family and I!! Ideal comfort is the best in the business. I highly recommend them to anyone who needs HVAC repairs and I will definitely be a lifelong customer. I know they care about their clients and the work they provide. (I have also cancelled my useless home warranty!) Thanks to Mike, Jeremy, and Ideal Company, my family now has a warm home again!! Thanks a million Ideal Comfort!
I sent a message at 5am as our heater was not working they called me back not long after and were absolutely amazing and were great about getting us in and taken care of and on xmas eve to boot. We will use them for sure in the future.
Jeremy did outstanding work and was called out to install a bathroom exhaust fan and air return vent among other items for our basement Reno. We had already scheduled a rough inspection and was advised of some last minute things that needed to get done and Jeremy stepped up in a big way! Highly recommended and will use their service again.