Reviews (19)
My experience with Kens mechanical was great! Easy going, responsive, friendly, and very reasonably priced for AC installation. I would recommend them to anyone!
Ken's mechanical did a very good job at replacing my water heater, Ken completely modernized my hook ups in a fast and efficient manner. And a couple years ago he trouble shot my furnace and found a faulty switch. Ken's always has done a excellent job for me! I would recommend Ken to everyone.
First Ken is wonderful, the one star or no star is for Taryn Jacobus the office manager, she told me if I write a review about her , she will stop the service for us! And I will never find anyone like Ken, I know Ken is a good trusty mechanician if you can get hold of him! Unfortunately you have to talk the office manager first! We purchased a Goodman furnace from Ken’s two years ago because We trust Ken! And on November 13th Sunday it stopped running, it was a cold night!! We have 7 years old twins! And Monday I called and asked if Ken can come, and Taryn said the soonest he can is Thursday the 17th, I begged her to see if Ken can come earlier cause my two little ones, she told me NO! The house was so cold, on Wednesday 16th morning 7am , I called her again to beg to see if Ken could come earlier ! She said he might be but not sure, thank goodness he came ! But the furnace only worked for one day, on Friday 18th I called her again to tell her the furnace stopped working and asked her if Ken could come again, cause the weekend was going to really cold, she told me Ken did everything he could to the furnace and there was no more he can do, I asked her about the thermostat, maybe it was too old, she said he could come Wednesday 23rd to change it and nothing more he can do! And she kept tell me to check the red light and see how many times it was flashing, I told her there wasn’t red light at all, it was all dark inside, we exchanged the text messages, I kept asking her to please come earlier, there wasn’t any light flashing, she stopped replying my messages I know it was late! It was a cold night, we were having 6 electrical heating going for Saturday and Sunday, so frustrating so frustrating!!! On Monday November 21st Ken called said he could come at noon, very quickly he found out the circuit board which was under warranty wasn’t working and said the new Goodman model has this problem!!! And today 23rd Taryn called with a $325, she told me other companies will charg
Not professional, poor value and not on time. The appointment was 10 am and the technician didn’t show up until 10: 40 am. When I made the appointment, I was told the trip cost would be $89 and it would be credited to the total cost if the repairs are made. It turned out that I was charged $189 for a non programmable thermostat which costs about $20 at Home Depot stores and less than 30 minutes of installation time. What a rip-off!
Showed up a day earlier than the appointment we scheduled, unannounced, mask hanging half off his face the entire time. I had agreed to a "service charge," which meant he charged me $90 to shine a flashlight on my furnace and tell me to put vents on my doors. Easiest money he's made, complete waste of mine.
Very professional and knowledgeable. Replaced my heater within a few hours. Highly recommended.
Ken’s Mechanical is great and super friendly. I will be calling them for all HVAC stuff in my house in the future. They cleaned and certified my furnace and the whole experience was 10/10. No high pressure sales pitches or presentations like I experienced with places like Swan. Just good service at a good price.
Kind, honest, and was there when i really needed it.
I was referred to this business, then read the great reviews. I was looking for a a new HVAC company that I could trust. I’ve had more bad experiences than good ones with this industry over the years. I’d had a company I trusted for a number of years, but the owner passed away. All I needed was to know if my 20 year old furnace and air conditioner were still OK after I replaced a fan motor about 1-1/2 years ago. I paid what seems like a lot for a clean and check of both, at $229, but paying that to a good company is better than a cheap check up that becomes a sales ploy to find something wrong, which could be thousands I don’t need to spend. Ken checked out my furnace and a/c, cleaned them, and declared them to be in fine working condition. No sales pitch. He can’t predict how long they will be fine, but ‘a few years.’ Good enough. I feel comfortable going into another winter with my equipment. Peace of mind is worth something.
Very honest and excellent work! Thank you Ken!!
We have used Ken’s Mechanical numerous times and we are NEVER disappointed...their customer service is truly phenomenal. We are a lifetime customer!!!!
We've used Ken's Mechanical a couple of times. A few months ago when it was FREEZING ,our furnace would not come on. We called Ken's and they came the next day and for $129 bucks the furnace was fixed. Very reasonable and fair pricing. Ken's Mechanical will always be our go to when this type of service is needed.
Really like them. I know a bit about HVAC and they didn't talk down to me or try to sell me stuff I Didn't need. Showed up exactly on time...when does that happen. Charged a fair price. Told me other services I should have done to improve my humidifier. I will use them again
Ken was amazing! Provided awesome service, He did good work, he was clean, quick and knowledgeable! I would recommend Ken to anyone!! Taryn, (who booked my appointment), was able to answer all my questions and set an appointment in a timely manner! I am super impressed with this company and will be using them again.
They charged $189 for a capacitor replacement! The capacitor is about $20 and the job takes less than 15 min! I told them a fair amount would be part + service call charge, but they said it is their standard charge for a capacitor replacement!
Ken and nephew Eric responded to my furnace repair promptly as assisted by Tarin (sp) office secretary. All were very friendly and knowledgeable ... Ken and Eric assessed the situation quickly and accurately as well as informed of any potential future maint. if problems persisted .... they made the necessary adjustments / repairs and were friendly, fair , and honest , with a fair price for the service call ...
We had our furnace serviced by Ken's paying over $250 to replace an ignitor. After they left we realized the furnace was turning on every couple minutes. It would not go off. Our next bill was almost $400! When I called to inform of the problem, that the furnace continuously ran from the time they serviced it, they would not come back without charging a full service charge. That's terrible customer service in my opinion. They are not standing behind their service. If the furnace is continuously running due to something they caused, they should fix it. If it's a new problem, we'd be happy to pay for repairs. Evidently there's no warrenty on their work. We will be going elsewhere from now on.
Fabulous service at a reasonable price! Thanks for your help.
Thank you Ken for getting us warm again. You answered all of our questions and helped us understand how our furnace works. Very professional and pleasant .