Reviews (100)
Beware of this Arvada store... I purchased a microwave for a rehab project and was told when i checked out i would receive a full refund if it didn't fit the space.. i returned it a week later and the kid at the front desk was combative and did nothing to help.. wouldn't even give me managers name - said i was threatening him - lol and he's a foot taller than me.. said i was subject to a 15% restock fee (I never agreed to this/ no signature on the receipt). i contacted the Fort Collins supervisor and Conns main customer service 3xs - no resolution. Total bait and switch! i haven't even received my 85% refund - total scam - stay away - shop Lowes or Home Depot. if there's a problem; then no resolution whatsoever...they keep your $ - going to dispute w/credit card company. i received a call right after i was asked t leave from a private number; then, received a nasty text from someone i do not know.. I'm pursuing charges for the text..
My Salesman was Josh. I spoke to him the prior day and asked if we could come in today and confirmed that he would be available. We have a dog who is fairly new to us and I asked if she could come in with us. He said she could and while we were making our choices he took Molly for a walk around the store. It was helpful for her to be occupied while we were making up our mind. She is going to become my ESA so her being compliant is very important. THANK YOU JOSH!!
Okay place. Staff was helpful, but the financing part of things was kind of a pain.
Way over priced. They also sold me a box spring my bed didn't need and wouldn't take it back so I owe another 1k for something I threw away
Staff were friendly and polite the manager Kelsey was not so friendly on the other hand had a very stuck up preppy attitude not sure I will be back when she is in the store
Best customer service from management to sales associates, great atmosphere and selection of products. Definitely worth the drive will continue to purchase from this location instead of online
Great place to get a new tv and other furniture. I had a great customer service. John Wilson’s who helped us get us our dream tv was very helpful. If I would to go back again I would go back here again.
Thanks so much to Amanda for making my purchase absolutely easy. She was very thorough with everything.
Very dishonest place ... Takes advantage of people in bad times and charges over priced items and traps them with thier payment plans ... These places should be closed down just like the payday loan places
Nothing nice to say at all. Most likely won't come back. I high pressure to buy something right now.
We went back to the same location in Arvada and asked for Rhett. He is a new salesman but takes his time to get your sale correct. Everything we bought was in stock. Would definitely buy more!
Friendly service and this employee goes the extra distance to get you what you want. All around great experience.
Terrible, amature, and terrible. Repackaged items on shelves, sold as new, while being over-priced. Misleading and false information. THE MAIN THING, their warehouse is shady as hell! BE CAREFUL & DILIGENT! The warehouse will try to offload their returned items first, so make sure to check your product well, BEFORE SIGNING ANYTHING! Also, warehouse staff is super ghetto, so maybe bring some back up!
Josh Mckie was Great! He was super helpful and made the buying experience quick and easy! We will definitely be coming back for repeat service
If you use the delivery service video tape them delivering your purchase they are not honest about what they do. The customer service is terrible and very rude people. You can't even talk to to a manager it's ridiculous.
I would suggest that nobody shop here and if you do buy, don't have anything delivered. The customer service is terrible the delivery people scratched my hardwood floor, and I was offered 200.00 to "go away" and called a liar because the delivery people said they didn't come in the front door still not really sure how they delivered the furniture must have been magic. There's alot more I could say but not enough room on here.
My experience from the moment I entered the store to the completion of the delivery was EXCELLENT customer service. I really loved how the sales rep personalized my experience and made it feel like I was talking to a friend and she wasn't just trying to sell me something.
Sales were very informative and professional. I left Conn's very satisfied with my choices.
The communication at this store is complete garbage. The sales person, Cristian, and the manager, Dennis, lack basic communication with their customers. This started when I first purchased my appliances and Cristian did not add everything to the ticket so I had to refuse delivery because it was his mistake and had to wait before I could get my appliances because he messed up on adding items to the ticket. Cristian then made a hard inquiry on my credit without my consent and now I have to deal with the fraud department. They do not take accountability for their mistakes. When I called back for the corporate number, they provided me with the general customer service number. Absolutely horrible. If I could give them no stars, I would. Communication is awful, save yourself the headache.
Answered all of my questions! I was so indecisive and they were very helpful and patient with me! Great service!