Reviews (31)
They do professional work & responsive.
This morning Mr. Saul Brseno came to our house to repair our furnace. His expert and timely service was truly exceptional. He researched the proper repair parts and installed them with great care. We were back "on line" very quickly. I want to personally complement Saul for his outstanding customer service and thank Zodiac AC for providing your customers with expert technicians like Saul. You now have a customer for life. Many thanks. William Krohmer
Very professional , competent and expedient service
Great service!
I was lucky to find an Honest, Professional good price HVAC contractor. Highly recommend calling Zodiac to all your HVAC work.
The team at Zodiac HVAC have been very responsive, extremely professional and fairly priced. I used them to install two new air conditioners and heaters as well as the maintenance on these units. I have never had a bad experience, every interaction has been positive.
Professional Technician diagnosed the problem quickly and accurately. Honest work.
Called today to try to coordinate an appointment for an estimate for a new ductless air system installation. Their website states they cover all areas in Los Angeles, including Pasadena. My property is located in Highland Park, which is the neighboring city to Pasadena, and CLOSER to Van Nuys (where they’re located) than Pasadena is. Well, they told me they don’t work out here. Disappointed I had to call them after 3 hours of waiting only to get this as a response. I liked their reviews and I really wanted them to do my project. Maybe they need to update their site to show which parts of Los Angeles they do go out to.
Zodiac is five-star all the way and we couldn't be happier: *It started with the estimating process. The owner, Vic, was infinitely patient with all our questions, and provided multiple options for the Carrier A/C and heating units. Equally important, he was terrific at explaining, in simple layman's terms, the differences in the various levels, so we could make an informed decision about which models to choose. *Next, pricing (we all care about that, right?). Well, Carrier is a premium-priced company, so we were prepared that we'd be paying more than what a mid-grade unit would cost. Zodiac's pricing was very competitive for both the HVAC system and new duct work we needed, and they even threw in some extra work we needed at no additional cost. *Third, the installation. We'd been quoted that the job would take three days, but Vic and his brother Ed were able to get an extra crew to show up on day two, so the whole process only took two days. Beyond speed, let's talk care: the guys were great about laying down tarps, draping plastic, wearing booties, etc. to minimize the amount of dirt and dust caused by the installation. And where they had to cut into our wall, they were careful enough when they finished that we avoided any drywall repairs or paint touchups. *Fourth, problem resolution. As the saying goes, "stuff happens." There were a couple of minor issues along the way that became our "punch list" for the end of the job. You can really judge the character of a company by how they treat you when you have something that's not quite right. Avi (the crew chief) and his team were terrific, readily acknowledging the need to fix these things and doing so quickly. *Fifth, post-installation follow-up. Zodiac has been just as stellar in the period following our install. Whether it was answering questions about our fancy new wifi thermostat, scheduling the third-party inspector to test for leaks in the system, or explaining how to apply for a city rebate on the unit,
Very Knowledgeable and fair. When we call on Zodiac, we know we are going to receive the best price and service.
Have been using them for years. They do a great job
Sept 2019=I called Zodiac Heating & Air Conditioning to perform the optimization program thru LADWP. We knew our 30+year old system was not efficient. It had never broken down. But nothing last forever. Although it was still working we knew the old system was not efficient. We decided to have total HVAC replacement with a 5 ton Carrier Infinity Series, new furnace was relocated in the attic, new ducting, and 19 seer air variable speed air conditioning. We also added 3 zones to adjust the temperatures in different parts of our home. The system is super quiet!!! We've gone high tech. We can adjust the temperatures via our cell phone The Zodiac staff were excellent!!! Very professional and they know what they are doing. Each day Avi, Henry, and Miguel, left our house and yard clean. We also appreciated that none of them smoked. Vic, the owner visited frequently during the installation. He was very easy to talked to. Bella in the office is really great. She was always ready to answer our questions. Sept 2020= OMG, we've had record summer temperatures at 120 degrees! Our home was super comfortable!!! We got a card in the mail to sign up for the annual maintenance. Twice a year for $185. Of course we signed up for it. A week ago it was nice to see a familiar face, Saul perform the maintenance, changed filters, checked temp. He was the tech who came a year ago and performed the LADWP optimization. We had pavers installed and the condenser was full of dust. Saul washed the condenser and cleaned the coils. We appreciate the honesty and integrity of this company. We are lucky to have found this company. Looking forward to a long term relationship. Highly recommend.
I akways get great service. They are all friendly and very helpful.
Zodiac Heating & Air installed my complete HVAC system, with ducting, a few years ago and have been my service provider ever since. Every interaction with them has been fantastic and I recommend them to anyone looking for HVAC service, repair or installation.
Zodiac AC technician employee arrived at my family's apartment building. The Zodiac employee was immediately rude and annoyed because I wanted to confirm with my wife that he had an appointment. He asked our landlord to intervene while I checked with my wife via phone. I was still in pajamas, and my kids were at home schooling via remote computer network. I allowed the Zodiac technician into my home, and I maintained safe social distancing. The work took less than 1 minute. In the course of doing the work, the technician needlessly and gratuitously initiated a rude conversation with me. He did not have to say a word. He could have done his work in silence. His decision to initiate a rude conversation resulted in a needless argument and needless confrontation with our landlord. Do not use this company, they are not professional. They do not respect tenants if landlords request the work. Also, the Zodiac AC technician employee at first refused to identify himself or his company to me. He was rude and argumentative throughout the process.
They did LADWP AC tuneup and installed a nest (all free!!). Did a great job!!
The office staff are always friendly and willing to listen. The service reps arrive on time, are very knowledgeable and pleasant.
Great service. On time and very clean work. Happy to recommend use again.
Very professional and good service, came on time and did a fast job. Would definitely recommend them
Avi was thorough, pleasant and knowledgeable. Great experience