Reviews (62)
I purchased a Lennox Package Unit System from AG (Now is AZ) Heating and Air Conditioning back in 2015 for approximately $10,000. The unit has 10-year Warranty on Compressor and all Parts. The Unit broke down in August 2022. They charged me a Service Call to tell me that the Condenser Coil has a leak and needed to be replaced. They advised me have the AC off till it gets fixed! They indicated that I will be charged half of almost the full cost ($5,500) since the parts are under warranty!! We are in October 2022 and still waiting for the parts!!! It will take them 3 Months just to get the parts! Considering the Heat Waves that we had within the past 3 month and living in the house with No AC, they should have been more effective in the services they offer to their clients. When a unit is under warranty and you can't honor and implement the warranty, then you should replace the unit to make it operational as a professional contractor and then you deal with your Manufacturer yourself for a Faulty Merchendise not your client!! They give all the empty promises when they are selling you the product. Make sure you consult with your legal advisor.
They did my AC system and my parents house. Did a good job and easily came back to fix some work.
I had a grate experience they went above and beyond to make sure everything was working perfectly. I really recommend Byron Giron and his team are awesome .
This company is very poor for both new installations and repair. I had a brand new complete system installed in 2016 and the compressor went out. When I called about warranty they charged me $130 for a service visit to tell me the compressor was not under a workmanship warranty but they would “fight” for me to get the product warranty covered. I later called the manufacturer and learned the product was covered. They said at this point it would be $1100 for the labor if the warranty worked out. They called me a few days later and said they were able to convince the manufacturer that the product was covered. I should have had my con artist guard up but I was busy at work and accepted their over the phone quote of $1,097. They scheduled the work and got it all the way done and then changed the price to $2k. They are the worst type of “get you over a barrel” type of company I have worked with in probably 20 years.
The best of the best. They always come when I need them
The best
Burton was scheduled to come to my rental property to check out my AC units that we had installed 6 months ago. Not only did he provide excellent service, he also went above and beyond to give me advice on an older AC unit that another company installed! He inspected it even though he didn’t have to and he explained how to clean it. He explained a lot about AC units and he gave me some advice and his opinion on what he thought could’ve been the problem, even though it had nothing to do with AC units. I am so thankful for his willingness to help!
Had a great experience for my install and 1 year maintenance inspection. Service is great, they make sure to follow up consistently and make sure the unit they installed is running smoothly. The gentleman who came to my house today did a lot more than expected. Thank you!
Mr B.Toney was on time and efficient in performing his job.
Burton diagnosed the situation, ordered parts and came out to replace the parts. Very knowledgeable, professional and kind. Went above and beyond to provide quality service.
Joseph He is a good worker I recommend Him👌
The technician was Joseph Sanchez, he was very knowledgeable and friendly explained every step of the process. Worked fast and neatly. Excellent work.
Burton Toney is the most intelligent and thorough technician I've ever met. Burton really cares that you understand the how's and why's and what's of how the AC and HEATING unit works. He even went out of his way dusting the dirt off of my unit. And to go above and beyond of the points of checking my AC compressor he even hosed the dirt off the fins of my AC compressor! Who does that? If you want a thorough, professional and intelligent technician you need to specifically ask for Burton Toney, AG HEATING & AIR CONDITIONING. In my opinion I think he's the best of the best!
Joseph, was very helpful, very professional, he represented your company well.
Joseph, was very helpful, told me how to maintain and keep my air conditioner in best possible running conditions. I appreciate the time he spent informing me about my system. He is the best!!!
Joseph Sanchez was very personable and professional. He was prompt and efficient.
Ray was helpful in setting up my preventative maintenance.
Joseph was the Nicest and most respectful person coming to our house to check our air-conditioner would like very much for him to return on all of our visits he explained everything to us cleaned up after himself and very knowledgeable thank you again Josph for coming
Muy buen serviso porqe explica las cosas muy claras y lo qe nesesito
I cannot believe that the Home Depot in Tehachapi, CA utilizes this company for their HVAC needs. The worst customer service. Their prices are absolutely ridiculous. A part covered under warranty was less expensive than the little labor involved in fixing it. Then the third guy to come out proceeds to tell me my blower and coils need cleaning for a total of $1650. That may be ok for the people that you service in Van Nuys that make a substantial amount of money, but I’m living on one fixed income! I would never recommend this company to my worst enemy!