Reviews (57)
My fridge had two shelves that both had a few small cracks along the edges, so I decided to go and call someone to fix it. The first thing that comes up when you google search "GE appliances" is this website "Appliance Pro TODAY" (i will later realize that this website had probably contacted this company as a sorts of a middle man) and right there the first thing you see is the words "Irvine GE Service". In fact the whole website was made to mislead the consumer into believing that this was the official GE Appliance website. It was made to seem legit, words of "same-day GE service experts" and a number you could call to get your appliance 'fixed now'. So I call the them and I give them my information, to which they reply that they will send someone from 3-6. Someone does eventually arrive, this guy named Sam, he just goes and takes a look at my fridge, recognized the cracks and says that it would probably be around $400 dollars. At this point I am shocked to say the least. There were only three cracks in total between the two shelves, which were extremely small and couldn't have been more than a centimeter or two, heck it didn't even reach the glass, it just broke through the plastic edge. I asked why the price and he goes on to say that the each new shelf would have been around $134 without tax and shipping, obviously the price was absurd. He tried to justified it by saying that they were 'helping' me out by finding the right pieces and installing it for me. (keep in mind that the shelf was one that could be slid in and out on its own without any extra assistance). I told him that I will not pay $400, at this point he was getting offended and said that I would have to pay $100 just for his visit. I was confused as he practically did nothing except take one look at my fridge, as I tried to ask him more questions he kept cutting me off with "cash or credit." Which is extremely rude. Eventually I did give him $100 cash (in which he did not give back the change of) to
We are a company that depends strongly on our washing machine. It started acting weird, so we called them to come have a look at it. The guy came out, diagnosed it, came back the next day 'fixed it' and left. An hour later it was broken again. We called the company, they said someone would be out the following day to fix it. No one ever showed. I called them on Monday, the girl was ridiculously rude, said someone would be out between 9-12. I called at 1:00 to say no one had been out. They said someone would call me back shortly. I called again 3 times up until 5:00 and still no response. All interactions were extremely rude. That's when I looked at their reviews (which I should have done first) and saw nothing but poor reviews, which the response was always "stop writing FAKE REVIEWS" I assure you, this is NOT a fake review. They charged us, didn't fix it, are rude, and totally unreliable. Still awaiting a call from someone there.
The only thing reliable about this company is that it will rip you off. The technician ( Sam) came out to service my air conditioner. He gave us two options. One is to replace the starter for $749. The starter costs $30 on Amazon. If that doesn’t fix the problem he would recommend replacing the condenser and compressor for $4,800 to $5,600. Option two would be to replace the whole system for $11,000. We got Yaeger Service to come out to fix our air conditioner for $327.
They could not answer a simple question. Conversion to propane... They tell you the charge is $ 69.00 for the service call. The technician will quite quote you. If you decide this fire us... We will give you the 69.00 credit ... This was not a repair....
Truly terrible experience. I made an appointment for diagnosis on 3/8/2021 and 15 minutes before the time window ran out the tech called and said he would not be able to make it to our home until 9pm that evening. That was too late for me and we agreed that we would come out at 10am the next day 3/9. He came diagnosed and told me he needed a common part and it would take 1 to 2 days at most to get the job done. I called on the 10th to make sure everything was still okay. I was told I would get a call from the tech. That never happened. I called on the 11th the operator apologized and said she would forward my request to a supervisor and they would call me back. That also did not happen. I called again 3/12 frustrated that I keep getting told someone will reach out to me. A man named Joseph answered the line this time. I voiced my frustration expressing that I was not receiving honest communication or any semblance of a timeline. He was condescending and argumentative. He also told me that there are no managers or supervisors on site to call me. He hung up on me when I was in the middle of talking. I would have understood if they said "your part was ordered there are delays sorry that we did not communicate that". Goodness Blame COVID! I called back and reached Joseph again and stated that I would still expect a call from the supervisor.
I called to have them look at my dryer they checked it out for 10 minutes and figured out they couldn't order any parts because it was 18 years old they charged me $70 left without doing nothing Very disappointed I would never use them for anything
Terrible customer service. The technician was late. He did not repair my washing machine.
Called many times to scheduled appointment. Did not arrive for scheduled appointment. Does not answer phone. Would not recommend.
Had a tech come who failed to acknowledge our main issue which was no water flow. He could not diagnose nor fix and suggested other fixes but not the main fix. I contacted the company to let them know that I shouldn't be charged if he was unable to fix the item that needed repair. The woman was extremely rude and not understanding what so ever and said if a repair cannot be made then it is still $69.95. Just have to throw the .95 in there? I asked her to please waive it she would not and I asked if I should contact my credit card provider and she said I could do whatever I liked. Save your money and go to a company with some class. The tech basically told us to buy a brand new fridge. Hopefully your service fee was worth losing a future client.
Contacted late Fri night, arrived by 10-30am Saturday. The technician quickly identified and fixed the issue to get the air running again. He was dependable, honest and knowledgeable.Thank you!
Joseph is a great teck. He knows his business. He fixed my oven in 10 minutes. Great job.
Great Same Day Repair Service Thank You from AAA Medical Supply Julia
Tech came during the given time window and was able to fix an issue with my gas range very quickly! This was the first appointment I could get (the next business day).
We have been trying to get our ice maker fixed for the past 3 weeks! I call every day to check the status (after I am told each day they will call me back - BUT DONT!) and all I get is the run around. Its like they have NO parts on site so they have to wait for things to get in to even do anything! I would not recommend this company to anyone!!!
Worst business ever! Do not call or even think about using. Technician doesnt return call. You get the run around from them. Its been 5 days since the Technician was here and we were supposed to have or dryer fixed in 2 days. Review the BBB complaints prior to calling.
Fantastic service on a VERY hot day! Thanks guys!!
I shopped for the best value and I hired Reliable Appliance Service. They delivered on time what turned out good quality work. The crew is pleasant to deal with and professional. To finish the work on time, they initially used different metal sheet covers because the standard ones were not available due to covid supply chain issues. I did not like these covers and they stood behind their work. They removed and reinstalled the proper covers after searching for them all over California. I highly recommend them.
Reliable company went above and beyond! It’s rainy, and cold where we live, and my heater stopped working for one day and the cold was unbearable! Due to the cold weather, no other company was willing to come out, they all had week waits! I called reliable and they sent a technician that day, the price was low, and the quality of work was outstanding. Thank you reliable!
I’ve used this company multiple times. I don’t usually write reviews, but considering this company has never let me down, it’s the least I can do for them. The pricing is very reasonable, they answer within 10 seconds, and they make sure to send out a technician that same day! You can’t get better than this. Thank you reliable!
After trying multiple companies, Reliable was the only one that came available to come down and fix my heater that same day! I live near Romana, and it’s been very chilly! I needed my heater fixed immediately, they had their technicians come out to my house within three hours of making my appointment. Thank you reliable!