Reviews (100)
After having a very unprofessional, horrible experience with Jose on the first AC service visit, Supervisor John came back out to properly reassess and redo the work with step by step explanations. John did and made everything right, gaining my trust and confidence back towards Dial One. Really appreciate John for all that he did to undo the damage. Thank you John!
We have used Dial One Sonshine for over 20 years. They have always been responsive and professional. I use them for our HVAC and plumbing needs.
Friendly and helpful as well as knowledgeable. Extremely thorough inspections.
Had a great experience with DialOne. John (JR) came over to inspect my AC and he showed me that i had a leak in my system as my refrigerant was low. He informed me of my options and hopefully our decision will get me through the next few summers. JR also checked my water heater and noticed it was leaking. So rather than wait till my water heater was completely leaking, i decided to have it replaced. The next day Matt and Jay came over and installed my new water heater. They were very professional and answered any question i had. I had been using Dial One for several years now and have had nothing but positive experiences.
Technician showed up on for appointment. Professionally performed all task as promised. Very satisfied with Sonshine HVAC service and skill level. Thank you.
John from Dial One was friendly and very thorough when he came to service our AC unit. He spent a lot of time going over the equipment and explaining things to me. Manny was equally friendly and professional. I highly recommend Dial One!!
Great professionalism!!! Called for diagnostic on unit. Was able to accommodate same day service for reasonable expense. Technician was super knowledgeable, courteous, and provided stellar customer service. Definitely would recommend for your home or business.
Dial One came out for an annual tune up. Andy, the technician did an excellent and thorough job checking our furnance and a/c unit. We replaced each May, 2018. Andy found that some of our parts were not performing to their optimal ability. He showed me the parts. He had a reader showing the readings and what they should read. I ended up replacing them. Not what I expected, but if this summer is any indication of last year's heat, my A/C is ready to pump out with the cool air without any worries.
John aka JR does the AC units he’s very thorough and explain to me very good even sent me pictures of everything I needed to know that needs to be done. I highly recommend him.
We highly recommend them! They were professional and documented everything they found. The technician presented options and didn’t try to convince us to do anything that was more expensive than what was required. He also did some extra cleanup work that was outside the scope of the job.
The technician did a great job. Cleaned after the job. Amazing
Called about a periodic rumbling in my water heater that they had installed 9 months earlier. DialOne Sonshine representative, Quinton M., did not try to troubleshoot with the manufacturer and instead did a water pressure and water quality check and tried to upsell us on $18,000 worth of work. He said our water pressure was only 40 psi (should be 60-70), that we had high levels of chlorine, and a water leak. Tried to upsell us $18,000 of work to install a water pressure regulator valve, water filtration system, and repipe our entire house. This even though we had not noticed any problem with our water pressure, increases in our water bill, or poor water taste. Luckily, we did not fall for it. I called another plumber who came just an hour later and they checked and our water pressure was fine, there was no leak. (Though this new plumber honest and said not sure what was causing the water heater rumbling and to call the manufacturer.) I bought a home water testing kit and our chlorine level tested at zero. Three other plumbers visited our home over the next few days and while they could not figure out the rumbling with the water heater, they were all 100% the issue was not our water pressure and that we had no water leaks. This is not the first time, unfortunately, that DialOne Sonshine workers have tried to upsell us on thousands of dollars of unneeded work. I have a regular maintenance contact with them for both HVAC and plumbing, it appears it is time to fire them as they are not consistently honest. (BTW when I called the manufacturer of the water heater myself, the issue was that the natural gas pressure going into the tank was too high. Nothing to do with water pressure or leaks.)
I had an excellent experience with the guys. They explained everything and left me with a good feeling.
As a former owner of a home service company, I was impressed with the courtesy and consideration, Chai showed. He was complete, and his explanations were thorough.
Had our hvac system checked recently. Andy the technician came and performed a very thorough job . Very professional he was . Thank you
I was contacted by Dial One Soneshine because I had use their service for air conditioner repair. They offered a free, hot water heater flushing. Quinton was here explained what he was doing. Tested all of the valves in the kitchen and bathrooms. He flush the hot water tank and tested the water before he left.
David has now come to the house twice and is very professional and pleasant. I had had some problems with previous technicians and was wary about someone else coming out.
I inherited the company after they took over air west. They called to make apointments but it was not the service we had. They did not remind you or tell you when to replace filters and instead just said this is really dirty. They did not clean the outside of the water heater after saying it was old and should be replaced.
Jose was amazing at the job, explained things in a clear way, and well-mannered. I highly recommend him.
Ozzy and Manny came out to install new thermostat. They were very efficient and courteous. So happy with new thermostat. Thanks guys. Highly recommend Sonshine