Reviews (100)
David was so knowledgeable and helpful and cleaned out our split level AC. I’m so thankful we don’t have to buy a new system!
Owens is our go-to because of one guy who dealt with our decrepit radiant system, but he’s retiring. Fortunately, the technician who has come out the past two times, William C., has been great. Communication is excellent. He explains and shows us what is happening how to address the problem, which makes us feel better about having to take care of whatever new problem our aging house throws at us.
Great service, super friendly, and very knowledgeable on their products.
As usual John Owens Services found and addressed the issue with our HVAC promptly and efficiently. Their technician Cody remembered our house and HVAC system and was pleasant and knowledgeable!
All good - no problems - workers came, we talked, they showed me what they could do, I wrote a check for their time, and they left an estimate for the cost if they would do the job.
David was on time, friendly, very skilled in his work and now the AC is working fine!
Glad I found this "truly" family run business to troubleshoot my furnace. Diagnostic fee of $67 was very reasonable, the technician, Cody, knowledgeable, professional & courteous. Best of all, no sales pressure, just doing the right thing, taking care of the customers needs. Will call on them again! P.S. Shout out to Nicole, their scheduler, great job understanding my needs and explaining the service details. Pricing: yes, their prices are more than the actual part price but your paying for the technical knowledge, part logistics and a guarantee. Russ
I called for a quote, was met by Cody a rep of Owens. and all I can say very professional, answered all my questions. will be using this co. from now on.
Excellent, friendly, on-time service. Their installation of our heat-pump water heater was flawless and earned a "that's a work of art" from the building inspector. Their maintenance service is also excellent. If our HVAC system wasn't still under warranty with another company, we would switch to John Owens Services for that too.
This was my best experience with a plumber ever! I called they were able to come within the hour and fixed everything on the spot. Great service Bravo!
The receptionist at John Owens answered the phone on the third ring and gave us an emergency Saturday appointment for an inoperative hot water heater for the following morning. The technician/installer, William, arrived on time, listened to my explanation of the issues, conducted a thorough test of the heater circuitry, etc. and gave me 3 options to consider. We decided to replace the 16 year-old water heater and asked about the rusty brown water that would often come out of the faucets. William replaced our old water heater, installed a new drip pan and outlet line to bring us up to code. He also figured out that the rusty brown water was coming from a never used solar water heater on our roof that was draining into the system and capped off those lines. Though not inexpensive, the whole experience was great and we have very hot, CLEAN water coming out of our faucets less than 24 hours after calling for help! Top-rate service from John Owens!!
Max was great. Very knowledgeable and thorough. Highly recommended!
Cody was knowledgeable, nice, and professional. I know understand my heat pump system in my new-to me home and how to improve my indoor air quality.
I initially chose the team at John Owens based on their online reviews and having them just complete 2 projects, I can highly recommend John Owens myself. Max, Chris, Selby, Cody and Nicole made the experience super easy, informative and convenient. I'm happy to know that I have a team I can rely on for any future plumbing and HVAC needs.
Very informative visit. Appreciated the detailed explanations of various filtering solutions.
Eight days ago the thermostat quit working. The heating system in our condo is 40+ years old and kind of unusual in that it uses the hot water heater as a boiler. Six other businesses declined coming over after I described the system. When I tried John Owens Services, they said they were willing to check my heating system out and repair it if possible. They asked me to send pictures of our heating system. After they looked at the pictures they said one of their technicians was familiar with this kind of system and we set up an appointment. The technician replaced the old thermostat quite quickly and once again we had heat!
John Owens came out quickly and did a good diagnosis of my furnace problem. However, their estimate for repair was $1470. I was expecting 1/3 of that. I googled the part required for repair, which was $250 and sensed that, given I was an out-of-town landlord, and given I had tenants without heat in the winter time, they thought they had me over a barrel and could charge whatever they wanted. I called Fitzpatrick Heating in Fairfax and they came out the next day and did they same work for $467.00. Nice try John Owens. You should be embarrassed.
David and the Team were great. Super personable and knowledgeable. I'd recommend them to anyone!
We are happy to call this company they are very Honest and professional to their job.
My toilet had been clogged over the weekend. Will came out in a holiday and fix the problem. He didn’t double the cost due to the holiday as some company’s wanted. He was efficient and pleasant to work with. He also looked at a problem with bathroom sink and explained what I needed for him to return and fix the issue. Will definitely use their services again,