Reviews (43)
repeated-customers not by choice , story will explain 😳first trip around they were amazing and replaced and maintenance all our plumbing needs … we unfortunately had to reach out to them once again due to an emergency flood within our home while we were away out of the country and having the fire dept call us n pur hands being tied … We reached out feeling helpless as we could not do anything and it all happen on the 4th of july holiday weekend and of coarse after hours 🥹🥹but within the hour North star took over assisted us with emergency services, trust worthy company went far and beyond to put us at ease and coordinated each step to get everything fixed while away on vacation!!! Thank you North star for not only saving our home but our sanity and even our vacation!!!
We needed a new kitchen faucet installed. We had a pleasant and informative conversation with Northstar Plumbing personnel. Our appointment was scheduled. Kyle, our technician, arrived on time and proceeded to quickly and accurately install our faucet. He explained the features of our new faucet and left after he cleaned his work area. We greatly appreciate Kyle's and Northstar's service.
I had Dustin call me, although I am on the Do Not Call list, lie and say I was a customer, and then proceeded to insult me. Well Dustin, there are consequences for violating the Do Not Call list. I will be pursuing this.
Paid an arm and a leg to fix a wall unit, after 3 technicians were sent and the unit seemed to be working, it broke down again after just 3 weeks with the same problem. They schedule me a few days out to come for repair, but stood me up and no one showed. I called their 1-800 number one hour before my appointment and again an hour into the appointment window(they never give any other direct numbers) and all they do is apologize and say the tech could not get a hold of me. Wasted my entire day and left me again with no heat!!! Beyond unprofessional and scammy. So upset and frustrated by this company!
Jason was extremely professional and thorough in his work to correct our leak. He went over and beyond in his efforts to make sure we were happy wi5h the work and to make it look as if he was never here. His friendly demeanor was just a bonus.
They made an appointment with me to come out and service my air conditioner and just because I didn't answer back to the text they sent out they canceled my appointment when they already had made an appointment with me to come out, they told me that's how they do Business , ok well your company just lost my business.
Northstar Plumbing Heating and Air Conditioning in San Dimas, California is an unethical company and will not respond to your concerns when you contact company management to address problems with repairs and billing. I recommend you avoid doing business Northstar.
I had a major drainage problem in my kitchen and master bathroom. Plumber Drew quickly assessed the problem, explained the solutions clearly, and worked quickly and efficiently. Good value for excellent service.
My toilet started leaking and was flooding my bathroom floor. I had been mopping the water all day and finally called Northstar for help. Ernest came out to my house and was so professional and kind. He fixed everything so much faster than I thought it would have taken. After a day of stressing and worrying, Northstar's professional team and Ernest saved my day. Thank you so much. I highly recommend this business.
I scheduled furnace service weeks ahead. Valerie called the day before to cancel, saying the tech was out sick (suspiciously, the day before Labor Day weekend). She rescheduled for a week later. The evening before the second appointment she called to cancel, saying the tech did not want to service the furnace because it was too warm; the temperature was in the 60s! Northstar obviously did not want the business and will not get any business of mine.
To start, the young lady I spoke to was very professional and accommodating to my needs. Secondly, The technician arrived on time and was very professional throughout the whole process. Over all service from start to finish was pleasant and professional. I will certainly be recommending Northstar to my friends and family.
Tried to get them to do a furnace tune up for next year, said would not even look at if the temperature was above 65 degrees. What good is that going to do me this winter if something does turn out to be wrong with it?
Our installer Mario was highly knowledgeable and qualified. Him and his helper manuel were able to get the work done efficiently and highly exceeded our expectations. We definitely recommend them.
Fabulous work. On time, courteous, and professional.
We hired Northstar to help us with our plumbing issues, and were very impressed with their level of professionalism and the customer centric approach to building a lasting relationship with us. They were proactive to look around the house for any other potential problems and actually discovered that we had a pretty bad leak in the backyard. They repaired it quickly and got us enrolled in their loyalty plan which comes with lots of perks including free regular AC maintenance checks.
Educated experienced and ready. There guy was one of the smartest plumbers and people I’ve ever met. This was the first time I didn’t have buyers remorse after paying a plumber. Thank you john. And thank you Northstar.
Jason and Don did a fine job. They explained how the heater worked and what they did to resolve the issue. They also recommended yearly maintenance which I plan on doing from now on.
Technician Sergio was the bomb!!...he explained everything step by step of what he was doing and what he was about to do during the whole repair process...I would definitely recommend Northstar to my friends and family and would definitely use them for my future A/C repair needs
I've been using Northstar for 2 years now, previously for AC repair work and most recently for plumbing. They are professional to work with and with the most recent plumbing issues, were able to expedite and get me an earlier appointment. With all of their repairs they offer quotes depending on what type of work you like to get done (e.g. just minimum repair, or replace certain parts). Their work comes with warranty and they have been great at following up on services performed whenever issues arise. I trust their work and highly recommend their service.
Called them up to come do some maintenance on the AC on our new condo. I was given an appointment, and called before the appointment that Chris would be over in about an hour by Katie the dispatcher. I told her that I was at work and would need a 20 minute head start to head home. She said of course, and sure enough called me that Chris would be finishing up his job soon and was giving me the heads up. I got to my property as Chris was pulling in. He did a great job inspecting and explaining what the AC needs or didn't. I was impressed overall with the company because they help me use my time wisely and didn't keep me waiting, and I will definitely keep using them in the future for all my HVAC needs. Service like theirs is hard to find.