Reviews (100)
called them in need of an appliance repair service at my restaurant. on their website, they have my location as a service area. the website seemed to have thoughtful and knowledgable information on it so I decided to call. someone answered the phone and I quickly explained my issue. the line was then disconnected. I tried to call back, seeing as that can occasionally happen, but the line disconnected again- without an answer. when I called a third time, again because sometimes lines get crossed, I was met with a message indicating that calls from my area were not allowed. essentially, this business blocked my phone number! I called back from my land line, because honestly at this point, I wanted to just speak to the person to ask why I had been blocked and if he was not able to service my area it was ok- not a big deal. instead, same guy answered, and then put me immediately on hold and then disconnected me. such a shame. supporting small businesses is something that I really try to do, but this is downright strange and rude.
Walter from Ace Air Appliance came out on-time the same day to repair our fireplace. He diagnosed the problem as a failed circuit board and completed the repair in a half hour. Very professional.
It was for my Gas fire place . Walter is the most professional, humble and So HONEST ! Pls call him for any sort of appliance issues , I highly recommend
My refrigerator was not cooling properly and I booked an appointment for one of your skilled technicians to come to my home. Walter arrived on time and was very quick to diagnose the problem and complete the repairs needed to get my refrigerator working again. This was a great customer service experience, and I appreciate the high standard of care for quality work. I will continue to give Ace my business in the future-- Thank you!
on time repair of refrigerator ,very professional and knowledgeable. hire this company for appliance repair !
Had our fireplace serviced and they were extremely responsive and professional. I would use them again. Walter was great!
Great guys arrived same day for leaky fridge emergency. They were professional and took care of my appliance as if it was their own, putting in extra care/protection to ensure the issue does not reoccur. Will definitely call back for issues with my appliances!
called this company a couple of times for AC repair. and the good thing is they always have appointmts for same day
I had great experience with this company any repairs that were needed they took care of any problems we came across I would recommend this company to everyone they are very professional people
Order was received as expected and was exactly what I needed. Ice maker back to just like new for kitchenAid refrigerator
Danil is friendly, installed our new heater and most of all he knows what he is doing, works solid.
Had to replace the very old A/C unit in our house Walter gave a quote and installed the whole unit the very next day. He is very courteous, prompt in his responses, and educated me on my choices. I would highly recommend AceAirAppliances and commend a great job by Walter. Thank you
Excellent services from this company, professional and knowledgeable on the issues. Our experience with repairs on two different service calls was excellent and ethical. We will keep this company handy in the future. Thank you Serge and thank you Walter! Blessings!
This company saved the day for me! My 20 year old A/C unit was giving me problems every summer and this hot June it just stopped cooling a day before I was hosting a big event at my home. Every place I called couldn't come out for a week but ACE AIR APPLIANCE said they would be here in 3 hours! They showed up, told me what I already knew which was the unit needed replacing, and said they could install a new unit in the morning and make sure the house was cool before my event. I was a little concerned after reading the reviews but I was in a bind and thought I should just chance it and THEY DID A GREAT JOB! They showed up when they said they would, they installed the unit, and my my home has been fantastically cool ever since! Quick response and fantastic service. If your A/C needs immediate attention or replacement, I would HIGHLY RECOMMEND this company.
The technician was friendly, knowledgeable, and patient with explaining the a/c problem to me. He came on short notice, worked quickly and did a fantastic job. I would definitely recommend
We used this service to repair my mom's refrigerator. On top of being very professional and timely to the appointment, Eugene was especially helpful with his recommendation and advice. He clearly explained the issue and provided helpful options so my mom can make a decision that works for her (and her budget). Thank you for your help!
Our dryer stopped heating on July4th...YIKES! I called Ace Air and Appliances and I was hoping to get an appointment for the next day but they offered to come on the Holiday. Vladi was very kind, professional and was able to fix our dryer and save us the cost of replacing. I was also impressed that they did not over charge and the repair was very reasonable. Highly Recommended.
Ace came to repair our air conditioner. Andrei was nice but didn’t speak English. I used mi iPhone to translate. Upon finishing the work he asked us not to turn on the air until Cezar the supervisor arrived to explain why . It turned out that the dryer on the condenser was damaged by the tech . My wife was beside her self and had a meltdown. Cezar said they would replace at their cost . But would need to pick at the condenser from the warehouse in the morning . I was pleased to hear this , but doubtful on the inside. I was expecting the worse like being on the phone and being blown off and dealing with an angry wife . So I gave it to Jesus . And relied on him . At 8am the next morning the door bell rang . I cracked it open . And there was Alex and Andrei with a smile . Alex is 70 years old strong and knows his trade . While teaching Andrei they installed a new unit for free .. I will call them again when need them . I respect when a man follows through and does what he says he will do . Andrei and Alex are from Ukraine and truly good men . God bless
Two direct-vent wall furnaces stopped working after 20+ years. I called several services but they had appointments a week away or more. Thankfully I found Ace Air Appliance and they came the same day! They had to order replacements but returned the next business day and installed them in one day! They were courteous and efficient. I will definitely recommend them.
Alex in San Diego was awesome and fixed our refrigerator for the holidays. He went above to beyond to explain the repair and proper care for our refrigerator. Thank you Alex and Ace repair.