Reviews (21)
What can you say about this company. The list could go forever. The home warranty sent them out to repair the air and furnace after another contractor had problems getting it repaired. They said there were things wrong that didn’t pass code updates and refused to look at the furnace until we paid them over 1000.00. When told that was too much, that we could do the repair s for inspection cheaper they left. They then sent their report to fidelity saying the problem was preexisting so now the claim is denied. I have to find a reputable company to repair it without trying to make extra money on the side. When I spoke to them they blamed it on fidelity and when I spoke to fidelity they said the report was from glenair . We are probably going to install a whole new system and hopefully not have to deal with fidelity but definitely stay away from glenair. If we had paid the 1000.00 ransom we probably would have air conditioning right now.
This company is horrible. Phone Numbers listed do not work. Found an old receipt and used the number there to call. Been calling all weekend no response even though they are open Saturdays. Finally picked up today regarding a brand new ac unit they installed just 3 years ago and now the ac stopped working. Called to see if they could come see the issue said it's outside of labor warranty so they earliest can come is in 10 days. The fan is working fine so it must be the install they did that is causing the issues. I highly recommend you look to someone else to do your installs.
We had to replace our AC unit and unfortunately my home warranty company assigned them to me. They refuse to do the work according to my city's standards and was charging me extra in order for me to pass inapection. They basically told me I am screwed and they will not comply to the city's standards unless I pay. Terrible customer service. I will NEVER do business with them again. Do yourself a favor and find a better company for your heating and cooling needs.
Glenair is probably the best HVAC service company I have ever worked with. Customer service is quick, professional with great follow-up. Technicians explained exactly what would take place and when. Will recommend to anyone in need. I am a Realtor, so I come across clients with Heating and AC needs often and this is now my go to company. Ginger, San Juan Capistrano
Horrible customer service in the office and the field. Service technician was nice but did not fix the issue. We've been waiting for them to properly fix our AC for three weeks. There isn't any parts getting ordered, there shouldn't be any hold ups. If you have an insurance claim or warranty with them they dont care about you. The office gals are a joke, cant handle scheduling or callbacks, get your act together. Dont go with this company.
Had my initial appointment, the rep came he was very knowledgeable. was told he would have to come back and do an isolation test, got a message from home warranty said glenair would contact me for follow up appointment, gave them a couple days to do that but it never happened. since then I've called 5 times starting Aug 5th, left multiple voicemails to attempt to set up the 2nd appointment. no one has called me back, this company is a complete waste of your life. if you are ever assigned to this company please just /hard pass and get someone else so you won't be left hanging
Wonderful service. Very professional, punctual, and efficient. I highly recommend.
awesome and friendly staff! will definitely be recommending this company to friends and family in the future
Glenair was able to come out sameday several times to help with AC issues. They are reasonably priced, friendly, and determined to find the issue. Highly recommended!
I had Glenair Heating and Air out for preventative care for my air conditioner. Their company was great and the technician, RJ was knowledgeable and helpful. I would definitely recommend this company.
Great customer service! They installed a new air conditioner for us and it works great!! Very professional and done in a timely manner! I would definitely use this company again!! Highly recommend!! :)
Professional and knowledgeable staff. Technician was amazing. Would recommend
We had an AC leak and they came out promptly and fixed the issue that was caused by a different company that previously installed our AC unit. They throughly went through everything and made sure we were running efficiently and saving energy which saved us money! Very friendly and knowledgeable professionals. I highly recommend!
Glenair is awesome! I had a problem with my heater a few weeks ago and they took care of me. Very professional, great communication, on time and the pricing was reasonable as well. It’s nice to finally have someone in heating/air that I can trust! I will definitely be referring them to family and friends.
Reliable and efficient. Very happy with Glenair.
This business is complete garbage. I unfortunately had them assigned to me through my home warranty. I had numerous problems with this company. They changed their arrival window last minute, didn't even fix the A/C problem, and refuse to answer their phone or call me back (during normal business hours) to schedule the follow up technician to come in. It's been 3 days since the 1st technician came out with no response from the company. I called Fidelity Home Warranty to sort out the mess, and they couldn't even get anyone from this company to respond, needless to say I had Fidelity switch the A/C company. If you want to have your A/C fixed, call any other company but this one. They are worthless.
Do Not use this company. I had to schedule a second appt last Tuesday because when they came the first time they only temporarily fixed the problem. Heater was fixed for about 3 weeks and stopped working. When scheduling on Tuesday they said they would be out first thing Friday morning, so a customer spending 3 nights with 30 degree temperature was of no concern to them as they decided to do a NO SHOW on Friday and didn't answer phones or respond to messages. The owner Glen Barnes is a deadbeat who urinates on his customers. He only cares about himself. Scott the technician was complaining about the owner.
Anyone know if they still in business I am calling but there no answers machine.
The service repairman that showed up at my house was extremely friendly and knowledgeable. I explained to him what the problem was with our air conditioner and within minutes he had the part in his hand and was replacing it. I realized this isn't going to happen every time or in every situation but today everything went my way.
I have used Glenair many times and they have been awesome every time!