Reviews (100)
I give five stars for the tech but the price I have to pay to replace a thermostat panel for the switch for the house fan is ridiculous almost $250 plus the $49 for coming out today the piece I need is probably about $20. That is why I gave a three star.
The technician recommended in her report about $3,200 of repairs, but she did not identify what are they in her report. I contacted her a couple of times, she said that she will follow up but so far no response. Also, the other technician was suppose to clean the compressor, but she did not remove the panels.
We found We Care through Costco. We were confident that if Costco is entrusting their customers to We Care then they have to be reputable and trustworthy. Malachi started the process with the inspection and provided a thorough estimate outlining our choices. We were able to reach him to answer our questions even after the inspection. Eddie and his team completed the work. They were respectful of our property and put down a drop cloth from the front door to the attic entrance. They were polite and kind. We are very pleased with the work and highly recommend We Care. We look forward to many cool and comfortable summers! ☀️
The technician was not friendly and his communication regarding the completion of the job was unclear. There was a jasmine bush growing next to the condenser outside. He said he couldn't work inside the equipment because the bush was in the way. It took me less than two minutes to cut the bush away from the machine but the technician said it wasn't safe and I would have to have my gardener clear out the branches. (But I'd just cut them back myself.) He also stated that it was five o'clock and the company expected him back at a certain time. I asked for clarification several times. I cut away the branches so why not complete the job?
I had a technician come to take a look at a problem I was having and he was very professional, helpful, and courteous.
In June 2023 we installed a Lennox AC condenser and evaporation coils through Costco. The technicians, Alberto and Rashone who worked for We Care Plumbing, Heating and Air were knowledgeable and professional. They explained and checked everything before they left. They offered 10 year warranty on equipment and labor.
The staff was very courteous, clean and polite. Explained all the steps along the way and were extremely professional. Great service.
This is the second time Arthur Bell was our technician. He is the best. Very knowledgeable and just a very nice guy!
Five stars for wonderful service. Sales team was great. Installers were on time and gave an accurate estimate of the installation time. Excellent work done.
Had our air conditioning unit upgraded, did a fast and fantastic job. Very satisfied.
Aaron my technician did an excellent job in explaining my situation and helping my AC unit to run at it's best.
We are very happy to go through Costco and choose We care company to install the new air conditioner. This company has performed very professionally from the consultation to the installation staff. We did make the right decision to choose this company.
Excellent service. Installed new furnace, AC, smart thermostat, and high quality home filtration system through Costco program. Installers were professional and I am happy with the end result. High quality system and installation was smooth. New thermostat is great and the smart home connectivity is easy to use. Installers made sure to demo the features and how to use the system. They also made sure I was satisfied with the install at each step during the process. Highly recommend!
I recently had the pleasure of hiring We Care to install a brand new HVAC system in my home, and I couldn't be happier with the results. From start to finish, their professionalism and expertise were evident. The technicians arrived on time, worked efficiently, and completed the installation with exceptional precision. Not only does my new HVAC system operate flawlessly, but it has also significantly improved the overall comfort of my home. I highly recommend We Care for their top-notch service and outstanding craftsmanship.
I had a great experience using We Care. From working with Ryan on selecting the right systems for my home to working with Greg, Nico, and Eric through the installation, everything was professional and smooth. I truly appreciated the care the technicians exhibited in keeping on including us in decisions during installation (like the orientation of our outdoor units) and keeping things clean and orderly throughout and after the work process. Greg was helpful in explaining the thermostat functions, Nico answered all of my questions on the furnace installation, and Eric/Greg were excellent in coordinating expectations through the process. I truly appreciate the quality of product and service at We Care and would be comfortable recommending them to others!
The tech called to keep me updated on the arrival time. Was on time, professional, friendly and kept me informed of what he was doing. Offered recommendations on preventive services. Great job!
Jason Lara is the best!! If you want an excellent plumber, call Jason Lara at We Care. Great service and the charges aren't bad either.
Appreciate the updates on ETA for your technician. Michael A is very courteous, knowledgeable & personable. He provided extremely clean service on our York AC unit. Clearly explained the work done & possibly needed.
Malik St Cyr did a top notch job first of all. He came with another guy, I forget his name, who turned the hose off at the nozzle, which was leaking, instead of at the shutoff to the hose after cleaning our condenser. We didn’t realize it until 2 days later. We’re going to see that on our next water bill.
Our Tech, Arturo explained what he was going to do, as well as his findings upon completion of a maintenance inspection. We appreciated the detailed explanation of the pros and cons of repairsatthis time. We are also appreciative of hisplan to insure the project is completed in a timely fashion.