Reviews (21)
Very good produce but I bought chicken that spoiled quickly two different times.
Good store with multiple brands. Have their own exclusive brand though
11/09/2017 Just as promised I am posting a review for Sears Home Services. The absolutely worst customer service ethic out there. The worst! On Monday, 11/07, I sat here all day long waiting for a tech to come and fix the ice maker on my Kenmore refrigerator (less than a year old) only to be told that it was out of warranty!!! After much deliberation and being told I had to prove it, they finally conceded they had input the wrong date for my purchase. So after he said he fixed it with a new motor for the ice maker, which he tells me go out all the time, he leaves. The ice maker never made any ice. Did he actually replace the motor? I think not Fast forward. . . I call this morning to complain and to make yet another service appointment. I am told the first available appointment is not until 11/21!!!! Really I have to wait that long for some one to fix a problem that should have already been fixed?!? Yes, she tells me. I say may I speak with a supervisor? No, she says. She tells me she has the authority to handle this. I finally had to get angry and demand a supervisor. Well, that conversation was even worse. She was rude, unhelpful, curt, and frankly she did not care. Basically I was told "Take it leave it" When I asked for some one over her, I was told she was last person i would get to speak to. Wow!!! That's great customer service. So Sears Home Service has people in charge with basically no customer service skills what so ever. Her name was Faye. This is how I was told her name :F as in Frank, A as in apple. . . you get he rest. Oh and she practically yelled it art me.
I thought the staff was very friendly and helpful. They had 2 registers opens. Id shop there again!
Horrible! Understaffed! Only 1 register open for whole store? My 15 min trip took me 60!
Good place right next to 24hourfitniss had some wonderful experience's around here.
Empty store
Good selection of men's clothing.
I love Sears went there we got our refrigerator we bought all our major appliances there and you know why we go back cuz you can't beat the warranty and the quality
Un lugar donde encuentras moda, hogar, calzado y joyería. Sus empleados muy amables.
Store is very clean and the staff are friendly. Prices are great too.
Really took care of me after the online system made a mistake
Good but the store needs to be opened wen the Auto center is so people have some were to shop while they wait for there car !!!!!!
Not as big as some of the Sears in the area but the prompt service and friendly staff make it a great store with plenty of parking
I've been a Sears customer since 1977. In the past week I've dealt with the employees in this store. The girls need lessons in answering the phone, being courteous and speaking so they can be understood. I bought a battery last week and the girl at the counter had no people skills. Might be a good idea to put the employees thru some kind of class to improve their skills. Just sayin'.
The employees are new and part time for the festival season I guess. The processing time for any transaction takes way too long. Had a very bad experience.
Todo está bien, lo único que no tienen muchas cajeras y tienes q esperar mucho para que te atiendan.... Pero por lo demás todo está bien, esta limpio!
I want to be clear that this review is for the Sears customer service warranty repair department. I cannot review them, so I am reviewing the store from where we purchased our appliance. We purchased a Kenmore Elite refrigerator/ freezer unit less than two years ago. We also purchased the extended warranty. On Sunday, October 9, 2016 we came home in the late morning to our refrigerator sounding like a small lawn-mower. I immediately thought it was the motor or compressor. I checked items in the freezer and refrigerator and found them to be already thawing out. Luckily we have another refrigerator in our garage, and spent the next two hours moving things to the garage unit, and throwing things in the trash that had already spoiled. I called the Sears repair phone number 1-800-4MY-SEARS, and spoke to a lady. She said the earliest someone would be able to come out would be the following week. I scheduled the appointment. Then, I got to thinking about the money we spent on the unit, how new it still is, the fact that we spent the extra $500.00 on the extended warranty, and that just didn’t sit right with me about the appointment. I called back and a different person was accommodating, and was able to set up an appointment the same week on Thursday between 1 and 5pm. I had a friend there waiting for the technician. My wife received a call without a voicemail at 4:40pm, and no technician ever arrived. My wife and I both called and were not given any explanation as to why no one ever showed up. We set up another appointment for Wednesday, October 26. Apparently there is no cause for concern when someone’s appliance is not working. This morning, Monday, October 24, I received a call and voicemail from Sears confirming an appointment for Tuesday, October 25. What?!!!! My appointment is supposed to be for Wednesday the 26th. I have arranged my work schedule so I would be available to be there for the technician. When I called to find out what was going on, they said they ha
I've been to this store time and time again and yet every time they never have what I've wanted. I will check the website to see if they have an item available and I will call in-store just to double check. The store personnel will often confirm they have the item I'm looking for so I proceed to drive to the store yet when I arrive they won't have the item and refuse to check in the back for more. I'm finally finished with this place and won't be coming back since clearly the workers here are too lazy to check the floor for the item.
At least the manager at this location is helpful. Other than that it's still Wal-Mart service.