Reviews (39)
Jared and Bear(?) were not prompt. THEY WERE EARLY!!! They took care of the problem fast and professionally. Afterwards, they showed me a video of my drain, which will need a good jet cleaning in the very near future. Jared sent me a quote for the extra cleaning but did not pressure me.
Bryan the owner is really knowledgeable and does an amazing job explaining what is what. He’s honest and the fruits of his leadership in his company are abundant in his team. They were able to repair my system in just a few days. I had the pleasure of meeting DJ and Adam. DJ is new but was so professional, quick and went the extra mile. Both technicians New their stuff and we’re very polite. I’m so excited to find such an upstanding and trustworthy company that I am getting the membership knowing it will bring so much peace of mind. My system and plumbing are in great hands. Thanks Pro Flo!! Also want to give a shout out to Jared my neighbor who is a plumber for the company really professional and great dude. You can’t go wrong with these guys and gals!!
Jared was excellent!! He was upfront, honest, and walked us through the possibilities of what our water heater problem may have been. Great troubleshooter! He has a wonderful demeanor and was so friendly to myself and my family. Such a nice guy! We’ve had other plumbers come to this ranch and they did not provide even close to the service that Jared did. We would love to keep him on as our go-to vendor.
I just appreciate a company that really cares about their clients
A father/son team runs this business and they are very responsive and thorough.
I have used ProFlo for several years and have be totally satisfied with the service and price. I have been especially pleased with the honesty and integrity of the company's management. I would recommend Proflo without hesitation.
Air conditioner repair. Was excellent in every way! I really liked his responsiveness, got to my house within an hour and had it fixed 20 minutes later! Was professional and qualified and had a nice personality - funny!
Fabulous service- prompt and certainly recommend!
Bryan came out the same day I reported that my AC was not working. He knew it was important to me since we were having another scorching day. Within a half hour he replaced my capacitor and I had air before noon. Thank you Bryan and ProFlo for coming to my rescue.
Super good communication and showed up on time very satisfied !
Best HVAC company!
Highly recommended. Proflo did our HVAC system last year and Bryan and his employees we’re all nice, approachable and definitely knows what they’re doing. Very professional. I am a returning customer since i liked how they work and deal with me for the HVAC. Now, spring of this year, I contacted them again, but for my water heater. It needed replacement and Jared came over and replace our old one, again, I would say that the owners professionalism rubbed off to their employees as jared took took care of what was needed to be done and was very accommodating to some of my questions. I am one satisfied customer and definitely will call them again when the need arises.
They came when they said they would and repaired the problem and only the problem.
I have to say 100%, I am totally satisfied with the work and the employees from Proflo they found the problem that I was having with my sewage lines to my septic when four other plumbers couldn't they fixed the problem they also found another problem with with my incoming water lines they fix that problem too now I have to say I'm 100% satisfied with my incoming and my outgoing lines they were prompt reliable friendly and responsible offer financing when needed you couldn't do better by going to anyone else other than profile I will recommend them to anyone
I wish I could give ProFlo more than 5 stars because they truly deserve it. My family and I are super grateful to the entire team for their helpfulness, timeliness, responsiveness, and professionalism. Jamie Trammell is wonderful! He is very kind and trustworthy, genuinely cares for his customers, and goes out of his way for them. We are so thankful for all of his help throughout the whole process! When the team came to work, they were extremely clean, thorough, and efficient. If you're thinking about where to go for your HVAC needs, don't bother wasting your time looking anywhere else. The best customer service and the best at what they do!
The AC system ProFlo installed never worked properly. I had to pay another company to fix it. Why two stars, not one? Two reasons: I was initially impressed when the general manager, Jamie, bid on an ac installation. He was friendly, professional, and seemed very thorough. We went with ProFlo despite getting a lower bid. The new AC system could never keep the house consistently cool, but Jamie came back to the house several times in an attempt to fix the system. I thought he would stand by his work. The new condenser they installed failed after a few months, and Jamie had it replaced under warranty without question. Unfortunately, there were too many problems. I'm not an HVAC professional, so I'm sharing what I learned from two separate HVAC companies that examined the system Jamie installed: 1) The system was poorly designed. The duct work was inadequate, with some ducting coming out of the AC coil instead of the plenum (I'm told this is a bad idea). The AC coil did not match the condenser. (I'm told this can cause unnecessary strain on the system, which might be why the condenser failed). The return register did not feed enough air into the system (a new return had to be installed). The system was installed vertically, despite insufficient space to put a correct vertical system, so this also impeded airflow (it should have been a horizontal system). 2) The furnace needed to be replaced. Jamie initially told me the furnace *might* need to be replaced, but upon installation told me it was fine. Another HVAC technician inspected the furnace and identified rust and other obvious problems that Jamie should have spotted. Jamie finally sent who he described was his "best tech" to inspect our system, and that tech agreed that the system was poorly designed. The recommended fix was a redesigned AC system and new furnace, and Jamie proposed a price that was more than the cost of the initial system. (Why not just propose the job right the first time?!) I negotiated a
Jamie came out to the house and gave us a very thorough and investigative inspection to determine what we needed in the way of a HVAC unit for our house. He took his time and really looked at everything to know what would be the most cost effective and reliable unit to get. He made suggestions and recommendations that we appreciated. He did not try to upsell us and he was extremely professional. We had other companies come out, and every one of them tried to sell us a bigger unit than we needed. We look forward to working with Jamie and his crew.
Jesse was very personable, professional and knowledgeable. They're not just looking to upgrade you to a new unit. I highly recommend for service and repair.
I recently had a toilet installed along with replacing shower valve and they were on time and quick. It was a painless process with no hassale.Thank you!
I've been using proflo for my business HVAC for a few years and they always did a great job. Fast forward to today when my dog decided to tear up our ac wires at our house right before we were having people over on a summer day. Called proflo and brian came out and within an hour had us up and running again. Great company and great customer service!