Reviews (53)
Great company with knowledgeable technicians. On time, honest and reasonably priced. Thank you Shepherd's! You guys are the best.
They arrived on time and did the work in the predicted amount of time.
Over a year ago (during the pandemic!), we called Shepherd's for a plumbing emergency, and they helped us despite not having any available appointments, by shifting around their entire day. And we were blessed that they sent Luis into our lives that day. We'd tried others repair folks for similar issues, but Luis just made us feel super-comfortable with his knowledge, thoroughness, and professionalism. We had a multi-day job, but Luis somehow made us feel at ease, explaining the problem, answering our questions, and just being upfront with us and how he wanted to get to the root of the problem. Since that emergency, we've called on Shepherd's for HVAC duct work, pipe replacement. And this week, Luis and Aaron came out and did a difficult kitchen faucet replacement, fixed leaking AC drain pipe, and installed an ice maker outlet box on an existing wall, flawlessly and quickly - so quickly, I barely had time to offer them water! Thank you Shedherd's and THANK GOD for Luis!!!!
provide a quote and address it quick. On top of the quality service they also refunded the difference as the actual work takes less to complete than the original estimate, which definitely deserves a 5 stars review!
Dave, the owner of Shepherd's, came out to do a consult on our HVAC system. He's uber-knowledgeable about different systems, which was clearly evident in his analysis of our issues/concerns, and his proactive recommendations for improving our system. Although we didn't have extensive needs at the time, there is no doubt that I will be reaching out again to Shepherd's for our next HVAC repair or addition.
Absolutely the friendliest and professional technicians. I have used Shepherd Services several times and have never been disappointed. Highly recommend this company.
I never had the opportunity to receive service from this company, due to the person who took my phone call dismissed me in a shocking fashion. She put me on hold without telling me she was doing so, when I called her back she said we were out of their Jurisdiction. Extremely snippy and rude! Luckily, I found Oro Pro, and am really glad...excellent service.
The technician has shown up on time. He was very professional and knowledgeable, took care of the issues he could and explained other's. One of the issues was with the instant water heater hookup. We are calling Shepherd's back to make necessary changes. A definite 5-star company. Follow-up review: I held-off writing the follow-up review for about a week since repair to ensure that the repair sticks. We had gas smell in garage, mostly around tankless water hear and furnace, for over a year. PG&E, with all their vaunted equipment, could not figure out where the smell was coming from and suggested replacing water heater, costing us over $2K in unnecessary repairs. Luis quickly found the source of the problem--deteriorating roof vent connected to water heater--and re-built it. I highly recommend Shepherd's!
I would recommend Shepherd Plumbing Heating and AC Inc to anyone! They were professional, punctual, knowledgeable, and respectful. We will definitely use them in the future.
Like always service was well performed. As always we request Luis for his competent and efficient service. We have been lucky enough to have developed a great working relationship with him. He has been working on our house for over 15 years.
We are renovating a family home to prepare it for sale. The home was occupied by smokers for many years, so putting a coat of paint on the walls was just not going to work. Dave came out and assessed the situation and confidently recommended the appropriate course of action. Scott and Joel did an oustanding and meticulously detailed job of multiple cleanings with smoke-cleaning detergents, odor neutraluzers and finally a sealer to get rid of the smoke residue and odor. They were punctual, hardworking, communicative, friendly and cheerful and they took great pride in their work. I highly recommend Shepherd's Disaster Recovery for not just this type of project but for other unfortunate events that most companies would not know how to address properly or would not take the time and the effort to do the job right.
This was my first time using Shepherd but it won’t be my last! They were efficient, excellent at keeping me informed as to the progress or any unavoidable delays, and extremely careful about tidying up after themselves.
Luis arrived early, knew exactly what needed to be done, had the necessary parts and tools, and took care of it quickly and efficiently.
Shepherd's is very professsional and we really liked them but we decided to go with another shop because of pricing and we were on a budget.
Very good service.
I was really impressed with Shepherd's plumbing. We had a major sewer line blockage that required several days of investigation and work to repair - including jackhammering a hole through the slab of the house. Caleb did the work for us and he was always a consummate professional - courteous, on-time, hard working and provided frequent updates and status reports. The work was done professionally and with surprising speed, and in addition to solving the immediate problem, Caleb 'future-proofed' the house with a new access port to make any future issues much cheaper and simpler to solve. If you want it done right, go with Shepherd's!
As one can see from above I have used Shepherd's repeatedly over the last 10 years. We have been universally pleased with their knowledgeable, polite, and clean servicemen. They have always been punctual and their estimates of time needed to perform services have been accurate. I have repeatedly referred my friends to SPH&AC and will continue to do so. They have proven that they desire and deserve my business. Karl Aamot
Very pleased with the service. Pricing was fair.
I have worked with Shepherd's Services numerous times over the last several years, both as a trade professional with clients and in my own home. They are my go-to company for Plumbing and HVAC needs, especially for any complex installations!
Shepherd's Plumbing is the most dependable and ethical plumbing company I have used. Their professionalism and quality of work is of the highest standard.