Reviews (100)
Don't use ComfortEnergy. They'll just charge you 150 for a diagnosis, find the problem, then say they'll write you up a quote and never reply. Scammed
I would highly recommend this company to any of my friends. They made promises and kept them. They treated our house like their own. Floors were covered to protect them. The equipment they recommended seems to be what we would expect.
This company was outstanding,. They scheduled quickly and easily. The technician arrived promptly. He was efficient, helpful and knowledgeable. I will not hesitate to call Max and use Comfort Energy again.
Awesome diagnosis of a long standing intermittent problem with our gas furnace. Every once in a while the furnace would cut out and then later start working again. The original installer and several other repairmen had tried to figure out the problem and failed. This time I think their guy found it.
There is always some trepidation when calling a service company to repair a furnace, or any other household appliance. My 30 year old furnace/AC decided to quit cooling. I had used Comfort Energy previously and Max, the responding technician, was thorough and very knowledgeable. With the replacement of the furnace control module, all was fixed in short order. Two weeks later, on a separate unit, the AC decided to quit working during the hottest time of the year. This time, Jonnathan M. responded and discovered that a transformer was the culprit and he had one in the truck. It was replaced and all was back in working order. As painless as possible. Jonnathan's troubleshooting skills, customer communications and willingness to help in any way possible was refreshing. And, no one tried to sell me a new furnace!!! I highly recommend Comfort Energy and their technical staff.
I'm currently renovating my mother's place and there was an issue with the heat pump system. Whenever I turned on the A/C, it would actually turn on the heat and blow hot air. I had a different company look at the system and they claimed the issue was due to a faulty solenoid valve in the condensor -- a $3000 repair! For a second opinion, I fortunately I came across Max from Comfort Energy. Max showed up on time and was very professional. I shared the previous diagnosis with him, but he wanted to check everything for himself. Turns out this was a blessing as he quickly determined it wasn't the solenoid, but simply that it wasn't receiving a signal from the thermostat to open. He immediately confirmed his diagnosis by jumpering connections in the thermostat and forced the solenoid to be energized. Bingo! Cold air started flowing out of the system. Instead of $3000, it was the cost of the diagnostic fee and new thermostat. Thank you Max for being honest and trustworthy. And, thank you Comfort Energy for allowing your technicians to operate with dignity and character. You did not attempt to upsell us on unnecessary or irrelevant repairs. Not only will I recommend you to anyone that needs HVAC service, but if ever we need to repair or replace my mother's HVAC system, you had better believe I will be calling you again.
Jonathan came by to diagnose an issue that I was having with my high efficiency furnace. He was extremely thorough throughout the entire process. He was able to find the problem and made the necessary adjustments so that my issue would not happen again. He explained to me why I was having my particular issue and gave me signs to look out for, if it were to happen again. Jonathan was great!!! He took care of my issue and made the area he was working in cleaner than it was before!!! Comfort Energy is by far one of the best HVAC companies out there. The care and professionalism their employees have with their customers is top notch. Definitely would recommend them to anyone.
The technician was knowledgeable, polite and professional. I have 42 years experience in the trade and 25 of those years as a superintendent. Comfort Energy met my high standards and I would strongly recommend them.
Eddie was on time and knew exactly what was wrong. My air conditioner is now running. We are very happy with Comfort Energy and Eddie. Price for the repair was very reasonable. Thanks
The service technician, Max, is very knowledgeable. He found the problem in 10 minutes. He replaced the capacitor and explained to me everything. I like doing business with Comfort Energy and I will highly recommend them to my friend.
Comfort Energy did an excellent job and insured that we were satisfied. They followed up to our highest expectation. I would recommend them for their service, timing, completion and follow up. Barbara- Los Gatos
The technician, Max, was professional, knowledgeable, and very helpful. I was very pleased with his work and would definitely use him and his company again.
We intalled Mitsubishi mini split units to replace the standard gas furnace. Comfort Energy provided Excellent customer service, excellent work and very prompt.
We had Comfort Energy clean our dryer vent and they were professional, efficient and cleaned up after. Jimmy was our service tech and he went above and beyond and was very thorough as well as hard working. We strongly recommend Comfort Energy for your ducts cleaning. They exceeded our expectations on so many levels and we give them a solid five stars.
Comfort Energy have been a breath of fresh air - responsive, quick, communicative, with a lovely and very knowledgeable chap Max who came to do the work - in a world of no call-backs, no-shows and lack of accountability, Comfort Energy has been impressive, friendly and over-achieving at every step of the process.
Armando and Darwin did a great job of installing my heater and thermostat. They were efficient, knowledgeable and performed at a high level. They helped me to understand the installation and how heating works in my home. They cleaned up well and sanitized the areas of my house that they touched. They seemed to take pride in their work and I would easily call on them again.
I have used Comfort Energy for years, had a full heat pump installation done for our downstairs some years back, and today had a repair done on the 20+ year old upstairs system. I thought it was going to need a very expensive replacement, and was so happy with the honest evaluation that it could be repaired for less than 1/10 the price. Today our upstairs system is finally working again after a few years of ignoring it, fearing the cost - I shouod have done this years ago! :-)
We had an urgent need to have our hydronic heating system repaired during the cold winter. Called 2 contractors and both could have the service schedule only a few days later but Comfort said it might have a cancellation and could place me on waiting list for sooner schedule. Subsequently I was told a new schedule 2 days earlier than the original one opened up and so I took it, at the same time cancelled the other contractor.’s appointment. However, no one showed up, and when I called to ask, the customer service told me my schedule had been moved one day later (not earlier). Since the other contractor’s appointment had been cancelled, I had to accept the later schedule. This time, the technician showed up but instead of doing the repair, he told me he had to give me an estimate to approve and then again schedule a new appointment to do the actual work. For this delayed appointment and nothing performed, I had to be charged $156! (While the other contractor clearly told me no charge whatsoever for only providing an estimate!)
Max Lorenzo did a great job and inspected everything-found rodent droppings and cleaned the area. I contacted my pest company and they will do a rodent assessment. His action will allow us to prevent a possible rodent problem. He was very customer focused and took the time to answer all of my questions.
Jose was knowledgeable and courteous. Called a few minutes in advance to let me know he was on the way, wore booties and mask. Was able to answer all of my many questions. Performed furnace tune-up. Checked thermostat operation.