Reviews (100)
This issue is still not fixed!! This has been ongoing for almost 2 months. I call and it takes another 3 weeks to get someone out here. We paid for your solar installation and services to be off the grid and shows we aren’t producing any power. Baker Told us to call Enphase but the issue is actually that the Baker installer installed the wires in the wrong direction!! So now they have to come back again!!
Baker installed solar panels with battery backup for us and did a fine job. We asked for a quote for air conditioning and the salesperson recommended a heat pump system which they claimed would provide both heating and cooling. Air pump worked great for AC but basically provided no heat when outside temperature was under 50. We’re at 5K ft elevation. We had to have a propane furnace reinstalled for proper heating. We ended up losing over $16K to put things right. Baker refused to provide any reimbursement claiming we didn’t operate or maintain the heat pump properly. I’ve asked them repeatedly for any information pertaining to heat pump maintenance and operation with no response.
Background: I bought a new home build from Dr. Horton about 14 months ago. Dr. Horton sold me the home with an installed Carrier home A/C & heat exchange unit system. They did a terrible job of validating the installation. When I bought my new build home, I thought to myself... I don't need any maintenance, this a new build by a reputable company. This is a new unit and there shouldn't be any reason for maintenance after 1-year. I am so glad I paid for maintenance from an independent company. I am so happy that I reached out to Baker Electric Home Energy and asked for a maintenance visit for my Carrier unit. I scheduled my appointment online, my request was confirmed over the phone within 24-hours, the appointment was reconfirmed 1 day before, I received a text 1-day before and Gage W called to confirm. They showed up before my appointment time (it was AM). Gage W was awesome. He inspected the attic unit and found major issues with the installation. The installer left the A/C paper manual within the system channel. It was shredded and was blocking the blower fan blades. How insane is that? He also discovered that the installer didn't wire the emergency shut-off system in case the system failed and water leaked into the catch pan. This was missed and not corrected by the building supervisor. He also discovered that the low-volt bathroom exhaust fan unit did not match my manual that was provided by the builder. He helped me to understand the unit was an exhaust system only and the unit did not have a filter, despite the manuals that I had. Gage provided education about how and when to change the unit filters and how to think about the MERV rating as it relates to the system and the air quality. Gage, thank you so much for your education, experience, conversation and being extremely thorough with my appointment! Image 1 - This is what the builder left me. Emergency check system not wired. Image 2 - This is what Gabe found!
Rob J. was great to work with. He took time to answer our questions, did an excellent job with our install, friendly, and was professional. Great service!
Marco did a good job - but was unable the confirm (not his fault) the grounding issue was or wasnt the result of an issue with the recently installed PV system.
I have done two projects with Baker so far and referred them to others who have had good experiences. I trust Baker Home Energy. I recently had a terrific experience with one of their roofing teams lead by Octavio Bellovena. (Alberto R, Nelson P, Samuel G and Stanford A also on the team.). They were competent, polite and even helped me with some unrelated lifting while they were here! would recommend this group to anyone.
I needed help with some paperwork with our insurance company after installing our solar system. Cooper L went out of his way to make sure that I got everything that I needed. He was quick to reply, very organized and super helpful. Thanks Cooper. I so appreciate your help. You are awesome.
This is a tough one. First the good. I really like the salesman and his knowledge and confidence in what we need. He was responsive and helpful. We did a service panel upgrade and the electrician was great. They stuccoed in the new panel and it looks like it has always been there. We reroofed part of the roof and the crew did a great job… Now for the bad. We signed our contract in December and did not get our panels installed for 6 months and we still have not had them turned on (now 7 months since signing) and we have not heard a word from them since they put the panels up in the end of May. When the crew came to install the panel they broke half the tiles that were just replaced by the roofers. Yes, they fixed them but it took an extra day and they were sloppy. They installed the panels and did not even wipe them off. We have brand new Solar Panels and they look like trash because they are dirty. They get great reviews so my guess is they are busy and they aren’t working to push our project forward. Over 30k given to them but they are treating us like we spent $300. Friends went with other companies who use the exact same equipment and got the whole project done and installed in 3 months. I am already on my second payment for the panels that are even turned on or clean.
Best company ever!! So easy, nice, fast, can’t say enough good about them! Highly recommend Baker!
It is all about the service!!! In 2020 we went with Baker for a complete solar system because of their name and longevity in business. Overall we were very happy with the process and installation. With the 2023 rains, we noticed roof leaks and damages related to the solar installation that we needed fixed. With horror stories from all of the other solar installers past and present, we were worried about our own repairs. We made a claim with Baker, and they came out to make an assessment and made all of the needed repairs. They did a wonderful job with the install and the service afterwards. I cannot say enough. Nothing is every perfect, but with the way that Baker stood by their work and honored their roof guarantee, I would recommend them to every one. Thank you to our repair crew: Foreman, Alfredo Luviano and his crew: Joe Andrade, Luiz Hernandez, Eduardo Reves.
My experience with Baker was great. I had an issue with my solar system (not Baker's fault). They helped me resolve it quickly. They were very responsive and friendly.
Matt Good from Baker Electric did an outstanding job of troubleshooting my Tesla Wall issue. He was knowledgeable and patiently worked with the Tesla representative to find the problem and come up with the solution. I’m very happy to have gone with Baker Electric for solar and power walls for my home. Homeowner, Escondido, CA
Baker provided the smoothest installation of solar possible. During other major projects with other contractors, there has always been so much back and forth or difficulty with communication, but not with Baker. We highly recommend them. Also, the financing they provide makes it so much easier to complete bigger projects.
Marcos Flores was very knowledgeable and did a great job replacing my Solaredge Inverter.
Very pleased with my fellow union brothers workmanship and this is exactly why I hired them!!! Professional from the start, each person played their role and picked up where the other left off. They were very communicative from the start explaining the next step and that followed up with an email . I have and will continue to recommend Baker as they've been in business since 1938, they are union and the quality of install is bar none. Thank you everyone at Baker for your quick responses.
Wow! What an amazing level of service throughout the entire process! Our service technician Esteban did an outstanding job and was an amazing young man and ambassador for Baker Electric! My faith in the younger generation and their work ethic is renewed!
Rob was great. Looked at the box worked out load calculations and emailed an invoice. Quick great service Thanks!
Tech arrived on time and completed the work accurately including calling the equipment manufacturer for mobile connection assistance.
I had a great solar purchasing experience from start to finish. The consultation was thorough and without pressure. Project milestones were clearly communicated via the Baker Solar web portal and the couple questions I had were answered promptly. The installation was clean and Baker was even able to hide much of the conduit after discussing options. Overall pricing was very fair compared to other quotes I received and Baker has been around a long time which also gave me piece of mind.
He didn't have the right software to complete the installation and completed only a part of the project.. This has been a five month wait already due to LSG product availability one of my panels is out and needs to be replaced. it took over two years to have my communication devise fixed