Reviews (100)
I received the AC service that was not cooling from the technician Max Cruz and his attention to the issues of the problem was very well documented and easy to understand. I'm very pleased with the service and look forward to doing more business with this company. Manuel G.
I chose Friends & Family Heating and Air Conditioning based on the fact they are a family owned and run business. From the very beginning, they were friendly and professional. Minerva answered the phone, and asked me a few questions to determine the service I needed, and let me know the initial cost. She then scheduled my appointment for the next day, letting me know the name of the repairman, Edgar Martinez, and the time he was to arrive. The next day I received an update from Minerva, regarding his arrival time and also a text from Edgar. Edgar was very nice, professional and efficient. He explained all the repair options available, and did not try to push me in any direction. The repair cost was more than reasonable. Way less than any of those big companies that advertise all day long on the radio. I will recommend Friends & Family Heating and Air Conditioning to all my friends. I am a very satisfied customer. Need more STARS to properly rate Friends & Family Heating and Air Conditioning and Edgar Martinez...
Max came out to service our air conditioning he was extremely knowledgeable and efficient he was Courteous and polite.
No matter how many times I call this company about a warranty process that was supposed to occur, and no matter how many times they promise that they will fix the problem, they never do. UPDATE on 06/27/23: To their credit, they finally did come through and did the right thing by me, so in my book, this is a very good company to work with!
Max was very informative and courteous. Thank you.
Edgar replaced a failed capacitor in August of 2022 and cleaned/inspected the AC unit in October. He came back today to check/clean the unit this year. These guys are dependable, honest, affordable and very knowledgeable about the equipment. Highly recommend the company and especially Edgar!
I hired Friends&Family even though they were not local due to what I liked about their reviews. I know a lot about HVAC and I am very pleased with their work installing a new Lenox up flow AC and gas furnace, they did extra things that made a nice installation that works and looks great.
Honestly, the reviews for this company were so glowing that I questioned whether they were real! But after having Max come out to service our HVAC and help us see what the problem is, I'm a true believer. Max was incredibly friendly, professional, and prompt. He showed up as scheduled, he did great work, and he took the time to explain my system to me and make sure I understood what my options are. He even drew a diagram for me so I could visualize the issue. I've rarely seen someone take the extra time to help the customer make such informed decisions and it meant a lot to me. You guys have a wonderful team!
These guys are really superb! Quality service from start to finish. Our technician Caleb D. was super friendly and got down to the issue quickly and was knowledgeable about the system. He was able to troubleshoot our problems very quickly. Their service is fast and they have helpful phone agents who are understanding and work around your schedule. Caleb was able to identify the issue with our heating system and get us up and running again in no time, and provided with some next steps for maintaining our unit. I'd recommend these guys for any heating or AC service.
Lito and his team comprised of Cesar and Baltazar. Where nothing short of professional and friendly. 10 out of ten would recommend. I love my mini splits!
Our heater failed at the coldest time of the coldest year. They were able to come out the next day and helped me finance a new heater and central air conditioning. The job was almost impossible because of our cluttered house. But Cesar and Vladimir did a professional job and they were very courteous and considerate.
Great job, very pleased, very honest and reasonable. Highly recommend this company, best part family runned and great sense of humor. Did a great job on my air conditioning unit. Thank you!😉
Update 01/27/23 : I’m so impressed. I can’t even believe what a great business they are running. I initially had a bad experience and left a bad review. But man did they turn this around. Shortly after my review I received a call directly from the owner. Who clearly loves his business and cares about his customers. He apologized and was willing to do whatever was necessary to fix the issue if I gave them a second chance. They called me to reschedule. Confirmed a time and window that worked with my schedule. He sent his best guy Kenny out to do the job. Not only that he sent out the first guy to help out. I love this because this means it won’t happen to anyone else and he gets to learn how to do things better. The owner clearly cares about the customer his employees and the company’s reputation. I wish more businesses worked this way. It really was a breath of fresh air.the day off, I received a call when they were about half a hour out to let me know they were on the way. Tracking was sent out as well so I new how far they were. The guys came out. They replaced the damage part. Showed me pictures and the old part. Cleaned out my system did full maintenance on it. Brought me extra filters. I could not be more happy. We tested the heater and I’ll be sleeping warm tonight. I will definitely be calling them again for all my future maintenance or repair needs. Old Review for reference: I booked an appointment for my 2 heating systems. One had stopped heating part of my home and I just wanted the other checked out. The appointment window I was given was 11-5pm. Who has 6 hours to sit around and wait for these people to show up? Anyway I asked them to call me 20-30 min before arrival. No one called about half way through the window and I had things to do. I called them to check what was going on. I was promised a call one again to tell me when the tech was on the way. I did not receive a call. The kid that finally showed up needed to go into my attic to access the furnac
I am so happy I found this business and had them come look at my furnace. I have a very old unit so I knew going in that it may not be repairable. The technician, Christian, thoroughly inspected the problem and went in with optimism that maybe he can repair it. Unfortunately, my whole system is a hot mess. However, Christian took a video and even drew me a diagram of how the system works to explain what was going on and why it was not repairable. I cannot thank him enough. So now, I will be replacing my system and having Friends and Family install it and I feel very confident that I am hiring the best HVAC company.
I will unquestionably use them in the future for any service and my wife and I are seriously thinking about having them regularly service our system! Very satisfied!!!!
Friends and family heating & AC are incredible and an “A” class company. They responded to me the first time I called, and scheduled me in a reasonable time. The tech who arrived was very knowledgeable and fixed my issue very fast. I tried to change out my thermostat myself but my AC unit would not come back on. When the tech came, he told me what the problem was, fixed it by changing the fuses I had blown, and programmed my new thermostat for me. That’s what business is all about, he was clear in what he was doing for me and charged me a reasonable price. Honesty, clarity and knowledge of your trade is all we expect as customers and friends & family had all of that. I will call them anytime I have issues with my AC or furnace systems, and will recommend them to all my family and friends. People need to know the companies out there that are doing a good job and friends and family are one of them. Thanks guys, much appreciated.
Our AC went out and they came out and fixed it. Super nice, very reasonable pricing and they excellent work!!! They also put in an AC in our garage a couple months ago. It's awesome!!!
Have a vent blowing less air then usual. Paid $69 to have someone check it out! Really appreciated his honesty when I was told we could have all new duct work done but it's not necessary. Took photo of small condesation build up on duct to show me what he found. Was friendly and made it feel like I knew him already. Great service!
Called them out to diagnose why my AC wasn't working and they came and I paid them the service fee. The technician said he would look in to the part I needed and get back to me the next day with an estimate....it's been three weeks now and they still haven't contacted me. I called twice and they said they would reach out to the technician to contact me and still no luck. Incredibly unreliable company.
I am very happy I found Friends & Family Heating and Air Conditioning. I highly recommend them to everyone. I made an appointment to replace my 19 year old AC. Nick Mazurier checked on the size of the system and provided a quote. The same week Nick had a team out to install a new Friends and Family branded 5 Ton 2 stage compressor and variable speed fan Air Conditioner. Giovanni, Rafael and Cesar installed the system in one day. They did a great job, the installation looks perfect and the system works great. The 2 stage compressor and variable speed fan, keeps my 2100sf house cool all day and the new unit uses less than half the energy of the old unit. Thank you Friends & Family, Nick Mazurier, Giovanni, Rafael and Cesar!!!