Reviews (25)
Highly recommend!! I thought I was looking at a major financial hit not to mention 3 kids in a 90 degree house… he came early on a holiday and us up and running in under an hour. Nice guy, professional, responsive, and reasonably priced!!
Bill was very helpful with our air conditioning on the hottest day in Chico. He called us right back, and went above and beyond what we were expecting.
Once again, Bill Story saves us from the Chico heat! Always professional and efficient, I can't express enough how much we appreciate their service!
I've known the owner, Bill, since before he had his own business. I'm a general contractor and have been using Story H&A since he's been in business. He's a great diagnostician and you'll get friendly and honest service.
Excellent Service, Fair Prices, reliable and punctual, Thank You‼️‼️‼️
My husband and I have gone through Bill at Story Heating & Air for about five years now. He is kind, professional, affordable, and great at his job! He has been dubbed our HVAC guy now. Terri who works in the office is also great and keeps you up to date with work being done or appointments. Story Heating & Air is our go to for all HVAC and I highly recommend!
Bill Story is outstanding and did a great job with our Bryant HVAC system that has a very complex Honeywell master control panel; we highly recommend him as well as Terry his office manager/dispatcher. It was a very complicated job due to several stages of our system had failed, part of which had even been installed backwards by another company, but Bill expertly did all the right diagnostics, troubleshooting and repairs that ended up saving us several thousand dollars as other companies wanted to sell us a whole new unit. This was a great experience with a great company that has become so rare these days.
Story air was a great company to use. I will continue to use this company for any future issues . I would highly recommend this company. Mr story himself came out with his son to fix our company’s air conditioning. I’ve used other companies in the past and by far story air conditioning is the most professional and Offer the best rates in Chico! Thank you.
I left a message last Saturday afternoon on their voice mail after having issues installing a new Wi-Fi thermostat. The technician called back in less than 1/2 hour and was able to walk me through the quick fix over the phone. I really appreciated the quick response and the excellent service.
They concentrate on certain aspects. It isnt the appts they are concerned about. Real bummer taking off work and they add others in and cant get to you.
Bill and his team did a great job for us. We had to prod a little bit to get the job started, since they are busy and tend to respond to the most urgent jobs first. But, once started, everything went smoothly, showed up as promised and did careful and quality work. Gave clear explanations for everything.
Bill and his crew removed and replaced my 20+ year old HVAC with an air pump and I am really glad that I went ahead with the project. My house is so much more comfortable in the summer heat and winter chill
We went round and round with several companies that were referred by our home warranty policy, they were just awful. So glad we decided to search on our own, we found Story Heating and Air! Bill Story found the problem immediately, gave us a quote BETTER than if we had used our warranty plan! Honest, affordable, good communication, excellent service. He installed a state of the art AC system that has saved us 100+ dollars per month. We wouldn't use any other company in Chico, call Story!
Bill worked on our dinosaur diesel heater till he got it running. Then he came back a week later to see if it was giving us any problems. He came after hours, to make us happy. We use him twice a year, for maintenance before heating season and cooling seadon!. Also the lady who answers the phone, got our dilemma, and got Bill out here sooner than we expected.
Awesome experience! Arrived on time, got right to work and did a wonderful job explaining what they did and why. Price was right too! Thanks again. Story Heating and Air is my go to for HVAC!
WOW! What a great experience. Bill Story is one of the most ethical businessmen I know. He always does what he says he will. He is on time and always calls before coming to an appoitment. Bill did a complete HVAC replacement for us - duct replacement and dual-pack. The finished installation works like a charm - so much more comfortable and less noisy than our 23 year old Lennox. The job was not easy - rain delays, difficult crawl space - Bill, and his helper Antonio, just did a fabulous job. Thanks to both of them.
Excellent customer service by both the owner Bill, and the office assistant Teri. Bill is very knowledgeable and professional in both diagnosing and repairing HVAC's. I had him come for a 2nd opinion after receiving a repair quote of $755 (not including the $135 charge for diagnostic's) from another so called reputable company. He was able to diagnose and repair my system for less than 10% of the other company's quote. They have earned my trust and respect, as well as a lifetime customer. Thank You!!!
They were on time, problem was fixed price was as quoted on the phone. Call back on phone was prompt what more could you ask for
Bill at Story nursed my old unit along until it was time for a new one - always there for me fair and reasonable. Story had the best bid for a new Bryant Unit setup to give me maximum performance for minimum utility costs. Bill installed it and even threw in the latest version of an internet thermostat. Story Heating and Air has been my go to for years - new unit is working as promised - more comfort for less cost. Straight talk, great product and good people!
Excellent service. Always helpful. Never fail to fix the problem. Respond quickly